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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great Site
August 31, 2018

Easy to navigate site. Lots of outstanding products at the best prices. The product specs are helpful as well as the product reviews. Always great service.

Date of experience: August 30, 2018
Illinois
1 review
0 helpful votes
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Easy Ordering process
August 30, 2018

Very easy to order and details easy to follow. The online reviews were helpful to making good decisions.

Date of experience: August 29, 2018
District of Columbia
1 review
0 helpful votes
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Trust and Efficiency
August 30, 2018

I am a dedicated B&H customer and have been for many years. I have no complaints and no reservations. They are the best!

Date of experience: August 29, 2018
Missouri
2 reviews
0 helpful votes
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They have every type of phone, camera, computer.
They stand behind all there products.
I have been in NY at there store it was floor after floor
Of great products.

Date of experience: August 28, 2018
North Carolina
1 review
0 helpful votes
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Great Company
August 29, 2018

I always get a great deal with B&H! I have purchased everything from computer systems to patch cables from them.

Date of experience: August 28, 2018
Israel
1 review
0 helpful votes
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Best selection, clear content and very helpful staff! They answered promptly and quickly to my queries and helped me optimize my selection. Well done B&H!

Date of experience: August 28, 2018
California
1 review
0 helpful votes
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I have been purchasing from B&H for 20 years - both as an independent and managing media producers. I could not be happier with the service, price, and compare/contrast options on the website.

Date of experience: August 28, 2018
North Carolina
1 review
0 helpful votes
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If three's ever anything I need and can't find locally B&H is the fastest easiest and most reliable solution.

Date of experience: August 27, 2018
Kansas
1 review
0 helpful votes
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I have been doing business with B&H Photo for about a year now and have been very pleased with the product selection, prices and quick shipping.

Date of experience: August 27, 2018
District of Columbia
1 review
0 helpful votes
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YEOWSERS!
August 27, 2018

Always quick ship, AWESOME Customer service. Keep up the good work! Sometimes just an email will take care of any issue. And quickly!

Date of experience: August 27, 2018
Texas
1 review
0 helpful votes
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The entire process and experience of finding/evaluating/purchasing products at B&H is the best. The comparison between products feature is pretty good, but could be better. Adding of the small video clips for products is a nice feature. I always come to B&H when I'm looking at or for photo and video gear.

Date of experience: August 26, 2018
District of Columbia
2 reviews
0 helpful votes
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Outstanding!
August 27, 2018

Placed order with charges and shipping exactly as desired - not one single problem. Other websites should do there best to emulate the B&H model!

Date of experience: August 26, 2018
New York
1 review
0 helpful votes
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Awesome
August 25, 2018

B&H is a Place safe and secure I'm doing business with B&H for Years, since they were on 17th. Street. To many years ago. I bought all my videos equipment there. I highly
Recommend

Date of experience: August 24, 2018
Virginia
1 review
0 helpful votes
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I have never been disappointed with B&H. All I have purchased through the years has always arrived quickly and packaged well. I have never had to return an item because of a defect. Their customer service and product knowledge is second to none!

Date of experience: August 24, 2018
Tennessee
1 review
0 helpful votes
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I have been a customer for over 5 years and have never had a bad experience. Love the excellent service and fast delivery.

Date of experience: August 23, 2018
California
1 review
1 helpful vote
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I've been a customer of B&H for more than ten years, purchased countless of Leica cameras for myself & for my friends. I enjoy their tax free (shipping to CA) and free shipping! And their price is reasonable!

Date of experience: August 22, 2018
California
1 review
0 helpful votes
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Simply the best! From the ease of finding items, to item descriptions, to site navigation and checkout simplicity... B&H is heads above the rest. And let's not forget their stellar Customer Service. My GoTo store for all things video.

Date of experience: August 22, 2018
Dennis E.
Colorado
2 reviews
0 helpful votes
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I have bought all my photo needs through B & H and am happy with my purchases and the service from all concerned...thanks B&H.....My credit cards appreciate your business...

Date of experience: August 22, 2018
California
1 review
0 helpful votes
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Fast delivery great service. I have been using B&H for years now without problem. Their online tools let me find the product I am looking for quickly.

Date of experience: August 22, 2018
Georgia
1 review
0 helpful votes
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All aspects of the experience with B&H are great, especially dealing with Jerry at the Nikon stand. He is so knowledgeable.

Date of experience: August 22, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States