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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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In recent years I have bought several items from b&h and got them sent to me over the Atlantic ocean, and I have never had a reason for a complaint.
Always easy and lowest price. Ive been buying for years and Ive never had a problem with B&H. Unless it was Saturday. JUST kidding I know better than to try to order on Saturday. :)
I needed a good camera for my own personal wedding photos and ai managed to get a good with with a very clear resolution and at an affordable price from them. THey laos dispatched and delivered it on time as the wedding was close by and I was hoping for no delays. It's a great store and has a lot of camera hardware.
It si a recommendable option for the photographers. I managed to get a good camera from them and I am glad. I also bought a new battery for the same camera for them afterwards and I have never had any issues with the products. If you have got here then you should not turn back.
I have just bought a keyboard from them and I have received it. I am glad that i made the right choice because it is exactly what I wanted. I have not had any of the issues I had with some other online shows before and I am glad. They took a short time to it and it was well packed and in godo condition.
Talk about amazing discounts. This is where I trust to give me good products for good prices. It is not one of those too good to be true deal givers. I love them and their good service. I have always been a satisfied customer since the first time that I made contact with them.
I love taking photos and this store seems to have known exactly what I needed because it is my one stop for all my photographic needs. I pretty much get everything that I want from them and it has been 3 years of great service. I recommend them to anyone.
This is my one stop for all my computer hardware needs. I have bought 3 hard disks from them already. They all fit their description and have been working great. I know that I made the right choice. They were delivered on time and well packaged. I loved that because a hard disk is a very fragile thing. Like very fragile.
I've been a B&H customer for years. They carry an insane amount of products and their web site is actually a great learning tool, in addition to being a place to shop. I love the NYC superstore as well but web shipping and returns are also really seamless. All positive.
As a professional I have trusted B&H for years. Those to whom I have recommended B&H are always pleased with their experience as well. Bravo!
I trust this store as all the time that I have interacted with ti it has given me nothing but the best of its work. I am a loyal customer and I have never been disappointed. There are a few hiccups here and there such as a slightly late deliver but that is not the main concern because what I care about is what I am receiving, is it good or not.
It was easy and i could add my gift cards that my friend had purchased for me years ago because they did not expire. I'm a happy customer..
I've been a customer for years. Very consistent positive experience. The couple of times when something was wrong the customer service team corrected in a timely fashion
Great products
Excellent support and fantastic prices.
They carry top line electronics and software.
Very helpful if one needs it, and always they follow through to successful resolution.
Licensed Engineer they are quite helpful to my corporations needs.
Shopped 4 different sites B+H only ones to respond to my questions and offer more for less. This is a major Buy but those other companies must not have wanted my business. Thank you guys. Freddi W
I had ordered something that was expected to arrive a certain day, but I know they had probably hundreds of orders to process because of a long holiday. I wasn't in a crazy rush to get my items but did need them before a shooting day and they ensured it would be shipped by then.
As a professional, B&H has been my store for several decades. Service, prices and product quality are first rate.
Very easy to find items and to add to cart and expedited check out. I have never had an issue with B&H online store orders!
It's all good if you get lucky and what you buy does not malfunction because the customers support is terrible and it seems like they are not even interested in helping you even though that is what they are supposed to be doing. You better be sure of what you are getting like I always am.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately there is not enough information here for us to ID the customer or the transaction. In general our return policy is thirty days. When that has elapsed we direct a customer with a defective product to the manufacturer for warranty service. I could be more specific if I could ID the transaction in question. -- Henry Posner / B&H Photo-Video