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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Iceland
1 review
0 helpful votes
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Always first class
October 23, 2020

In recent years I have bought several items from b&h and got them sent to me over the Atlantic ocean, and I have never had a reason for a complaint.

Date of experience: October 22, 2020
Alabama
1 review
0 helpful votes
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Pretty great
October 22, 2020

Always easy and lowest price. Ive been buying for years and Ive never had a problem with B&H. Unless it was Saturday. JUST kidding I know better than to try to order on Saturday. :)

Date of experience: October 21, 2020
New York
1 review
0 helpful votes
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Excellent
October 21, 2020

You know your stuff. Sales personel always take the time to explain the product, no matter how long it takes. They never try to over sell.

Date of experience: October 21, 2020
France
9 reviews
2 helpful votes
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Great store
October 22, 2020

I needed a good camera for my own personal wedding photos and ai managed to get a good with with a very clear resolution and at an affordable price from them. THey laos dispatched and delivered it on time as the wedding was close by and I was hoping for no delays. It's a great store and has a lot of camera hardware.

Date of experience: October 21, 2020
Finland
10 reviews
1 helpful vote
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It si a recommendable
October 21, 2020

It si a recommendable option for the photographers. I managed to get a good camera from them and I am glad. I also bought a new battery for the same camera for them afterwards and I have never had any issues with the products. If you have got here then you should not turn back.

Date of experience: October 21, 2020
GB
7 reviews
1 helpful vote
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I am glad
October 21, 2020

I have just bought a keyboard from them and I have received it. I am glad that i made the right choice because it is exactly what I wanted. I have not had any of the issues I had with some other online shows before and I am glad. They took a short time to it and it was well packed and in godo condition.

Date of experience: October 21, 2020
11 reviews
13 helpful votes
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Talk about amazing discounts. This is where I trust to give me good products for good prices. It is not one of those too good to be true deal givers. I love them and their good service. I have always been a satisfied customer since the first time that I made contact with them.

Date of experience: October 21, 2020
RU
11 reviews
1 helpful vote
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I love taking photos and this store seems to have known exactly what I needed because it is my one stop for all my photographic needs. I pretty much get everything that I want from them and it has been 3 years of great service. I recommend them to anyone.

Date of experience: October 21, 2020
GB
14 reviews
14 helpful votes
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This is my one stop
October 21, 2020

This is my one stop for all my computer hardware needs. I have bought 3 hard disks from them already. They all fit their description and have been working great. I know that I made the right choice. They were delivered on time and well packaged. I loved that because a hard disk is a very fragile thing. Like very fragile.

Date of experience: October 21, 2020
Michigan
1 review
0 helpful votes
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Easy and Flexible
October 21, 2020

I've been a B&H customer for years. They carry an insane amount of products and their web site is actually a great learning tool, in addition to being a place to shop. I love the NYC superstore as well but web shipping and returns are also really seamless. All positive.

Date of experience: October 20, 2020
Illinois
1 review
0 helpful votes
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Always Positive
October 21, 2020

As a professional I have trusted B&H for years. Those to whom I have recommended B&H are always pleased with their experience as well. Bravo!

Date of experience: October 20, 2020
Malaysia
10 reviews
1 helpful vote
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I trust this store
October 21, 2020

I trust this store as all the time that I have interacted with ti it has given me nothing but the best of its work. I am a loyal customer and I have never been disappointed. There are a few hiccups here and there such as a slightly late deliver but that is not the main concern because what I care about is what I am receiving, is it good or not.

Date of experience: October 20, 2020
Washington
1 review
0 helpful votes
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It was easy and i could add my gift cards that my friend had purchased for me years ago because they did not expire. I'm a happy customer..

Date of experience: October 20, 2020
Georgia
1 review
0 helpful votes
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Again & Again
October 20, 2020

I've been a customer for years. Very consistent positive experience. The couple of times when something was wrong the customer service team corrected in a timely fashion

Date of experience: October 20, 2020
California
2 reviews
1 helpful vote
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Wonderful Firm!
October 20, 2020

Great products
Excellent support and fantastic prices.
They carry top line electronics and software.
Very helpful if one needs it, and always they follow through to successful resolution.
Licensed Engineer they are quite helpful to my corporations needs.

Date of experience: October 19, 2020
Oregon
1 review
0 helpful votes
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Best prices in pro audio
October 20, 2020

Shopped 4 different sites B+H only ones to respond to my questions and offer more for less. This is a major Buy but those other companies must not have wanted my business. Thank you guys. Freddi W

Date of experience: October 19, 2020
Michigan
1 review
0 helpful votes
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Great customer service
October 20, 2020

I had ordered something that was expected to arrive a certain day, but I know they had probably hundreds of orders to process because of a long holiday. I wasn't in a crazy rush to get my items but did need them before a shooting day and they ensured it would be shipped by then.

Date of experience: October 19, 2020
New York
1 review
0 helpful votes
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As a professional, B&H has been my store for several decades. Service, prices and product quality are first rate.

Date of experience: October 19, 2020
Texas
1 review
0 helpful votes
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Fast Service
October 20, 2020

Very easy to find items and to add to cart and expedited check out. I have never had an issue with B&H online store orders!

Date of experience: October 19, 2020
Italy
13 reviews
1 helpful vote
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Support is terrible
October 18, 2020

It's all good if you get lucky and what you buy does not malfunction because the customers support is terrible and it seems like they are not even interested in helping you even though that is what they are supposed to be doing. You better be sure of what you are getting like I always am.

Date of experience: October 18, 2020
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately there is not enough information here for us to ID the customer or the transaction. In general our return policy is thirty days. When that has elapsed we direct a customer with a defective product to the manufacturer for warranty service. I could be more specific if I could ID the transaction in question. -- Henry Posner / B&H Photo-Video

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States