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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great price
November 3, 2020

Good product very competitive. I have purchased this product for the last 4 years. Will buy again.

Date of experience: November 2, 2020
Washington
1 review
0 helpful votes
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Best Service, Best Price, Not Amazon!
I have bought all my security equipment from B&H. Their service price and selection are the best on the web!

Date of experience: November 2, 2020
New Jersey
1 review
0 helpful votes
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Ease of Use
November 3, 2020

Even with the vast amount of items on their website, B&H makes it easy to search for everything you need. I have been a customer for many years. Their prices are competitive and their delivery is fast. They also have good return policies. With not that many camera stores around anymore, B&H is the place to go.

Date of experience: November 2, 2020
Missouri
3 reviews
0 helpful votes
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Tripod replacement part
November 3, 2020

I needed a replacement release plate for my Manfrotto tripod. The search engine found the part easily and the rest of the order went smoothly.

Date of experience: November 2, 2020
New York
2 reviews
0 helpful votes
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Excellent Service
November 3, 2020

B&H is my go to site for my photography and drone needs. Service is excellent! The website is super easy to navigate and checkout is a snap!

Date of experience: November 1, 2020
California
1 review
0 helpful votes
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B&H is incomparable to all other online retailers. They're completely dialed in with every latest technology. I never shop anywhere else for my cameras, computers, and other electronics. I don't even check prices elsewhere...

Date of experience: October 29, 2020
Massachusetts
1 review
0 helpful votes
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Good enough
October 30, 2020

B&H is a mainstay of our AV gear ordering. We are a university tech support organization. Many of our large systems are integrator installed, but there is still a range of gear and peripherals that we need to purchase directly.

B&H is a reliable partner for that.

Date of experience: October 29, 2020
Minnesota
1 review
0 helpful votes
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Deal Zone is my friend/
October 30, 2020

I've been checking Deal Zone everyday for years and consistently am able to find incredible deals on equipment I can and will use. Highly recommend!

Date of experience: October 29, 2020
Georgia
1 review
0 helpful votes
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Good overall but..
October 29, 2020

B&H provides excellent customer service and has competitive pricing for most items. However, the search features of the site could be improved for a better user experience.

Date of experience: October 28, 2020
Ohio
1 review
0 helpful votes
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REVIEW
October 29, 2020

I was able to get the quantity of product I needed, while other companies are limiting the purchase quantity, but cost was slightly higher than other places.

Date of experience: October 28, 2020
Missouri
1 review
10 helpful votes
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Quick & Easy
October 29, 2020

As always, B&H web site or app makes researching, selecting, and checkout a breeze! I use the 'compare' feature to narrow my selection, then place items in 'my wish list' where I can easily move them to 'my cart' when I'm ready to purchase. As a returning customer, completing my purchase only takes a couple of clicks. Great prices, great selection, easy purchasing, free shipping. That's a winner. Five Stars!

Date of experience: October 27, 2020
New York
1 review
0 helpful votes
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Ease of Ordering
October 29, 2020

I do quite a bit of online ordering. B&H is by far the easiest to order from. Also, the website is very user friendly.

Date of experience: October 27, 2020
Illinois
1 review
0 helpful votes
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Totally Excellent
October 28, 2020

B & H handles my orders with dispatch and expertise. I have come to see them as the best in this business

Date of experience: October 27, 2020
Florida
1 review
0 helpful votes
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Don't buy from a big tech chain best buy, amazon, walmart when you can buy from a great company like B&H.

Date of experience: October 26, 2020
California
1 review
0 helpful votes
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For over 20 years I have been shopping at B&H via online orders. It's the best in info and in service, with the great products of the photography world.

Date of experience: October 26, 2020
Georgia
2 reviews
0 helpful votes
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Always helpful!
October 27, 2020

I've had great experiences with B&H customer service as I search for the right piece of equipment. So far! (my purchases have had hit-and-miss compatibility issues so I've needed more than usual customer service help!) I am hoping this continues as I see others with difficulties but for me, it has been a great help as I build my online school studio.

Date of experience: October 26, 2020
Ohio
1 review
0 helpful votes
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It's the Payboo card, actually, a stroke of genius, that leads me ALWAYS to go to B&H first. ONLY if B&H doesn't have what I need AND the need is urgent do I turn to Amazon or Newegg. If B&H doesn't have the item in stock, but the need is not urgent, I just request notification and buy it when they get one.
I've returned a couple of items, and it couldn't be easier. S&H have always been perfect, and shipping is usually free.
My only wish is that B&H would put a store around the corner from my house.

Date of experience: October 26, 2020
Wyoming
1 review
0 helpful votes
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B&H Photo Video is a great place to do business with. They have good prices, free shipping, and fast shipping.

Date of experience: October 25, 2020
Canada
1 review
0 helpful votes
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Matrox Monarch
October 25, 2020

I hope very soon. I can't wait to rehearse and put it to work! Thank you! I also needed a couple of keys and some recording cards. All in one!

Date of experience: October 23, 2020
Peru
1 review
0 helpful votes
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Buy very fast.
October 23, 2020

I made the payment via PayPal and it didn't take me more than 3 minutes to make the purchase. It is very quick and easy.

Date of experience: October 22, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States