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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Louisiana
2 reviews
1 helpful vote
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B&H is a more complete photo site than the other NY house. Long on Customer Service and pricing is comparable. I would rate their used dept a notch higher than the others. But your mileage may vary. -Charles in Louisiana

Date of experience: September 8, 2017
New Jersey
1 review
0 helpful votes
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Nothing even comes close
September 7, 2017

Excellent choices especially in the used department. Easy website to navigate. No other photo store can come close

Date of experience: September 7, 2017
California
1 review
0 helpful votes
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In the runup to the eclipse, I was able to get the gear I needed to capture the event of a lifetime. Camera, lenses, filters, drone, etc. Great.

Date of experience: September 6, 2017
Texas
1 review
0 helpful votes
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BnH is my most used website to order any electronic item. Although it started because of no tax but eventually ended up with trust on product genuineness.
The low I can see which BnH need to fill up is the offers which are similar to other website which makes not much difference anyone to buy somewhere else.
One case is that I know personally for canon 5d mark 3 which is the same price as others but instead like everyone else BnH also says discount but it is actually discounted because there is mark 4 already in the market.
As a loyal buyer of BnH I think the rate can attract a lot of business too.

Date of experience: September 6, 2017
Maryland
1 review
0 helpful votes
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Always a great selection and reasonable prices. You may find it for less elsewhere but you will not have the reliability of a great retailer, and you will recieve yur. They stand behind sales and do not try to up sell you things you don't need. I have been a loyal customer for 20 years.

Date of experience: September 6, 2017
Maryland
1 review
0 helpful votes
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This was easy to order and verify information. I was able to compare what I was looking for to other sites and this was what I was looking for and the best price. I hope they arrive ok. Thanks.

Date of experience: September 6, 2017
Texas
1 review
0 helpful votes
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I have been using B&H for a number of years and have never had a bad experience. The website, telephone ordering and after purchase support have been excellent. Also Their technical support has proven to be excellent when I have questions regarding any of the products they offer.

Date of experience: September 6, 2017
New York
1 review
0 helpful votes
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Honestly, if the beach weren't so fantastic, I'd weekend at B&H. Conversing with the staff is always a treat. They've always got what I'm looking for, solutions for issues as well as ideas, and the return policy is perfect.

Date of experience: September 6, 2017
New York
1 review
0 helpful votes
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User friendly website
September 6, 2017

Pleasure to deal with. I have ordered from them in the past and their products always arrive quickly and in new condition. Never have spoken to anyone who has had an issue with them.

Date of experience: September 6, 2017
Arizona
1 review
0 helpful votes
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B&H is awesome...
September 6, 2017

Their website is easy. They have EVERYTHING a photographer would want. And using their app or the online site is super easy. I love that I can read about everything I am interested in, and if I want to find accessories, they are all listed for me to easily locate! B&H is my favorite photography store!

Date of experience: September 5, 2017
California
1 review
0 helpful votes
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Sonos is giving 15% one off discount (for its 15th Anniversary) on its players which can be purchased in many retailers like BestBuy etc etc. BHPhotoVideo is not one of them. Upon asking for price matching in Live Chat, I was told it was not possible to match.
It is bad that a popular BHPhotoVideo cannot offer this 15% discount

Date of experience: September 5, 2017
New York
1 review
0 helpful votes
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I have been pleased with B&H for more than 20 years. They have a wide product selection, competitive prices and fine customer service.

Date of experience: September 5, 2017
California
1 review
0 helpful votes
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I have bought several things from B&H. They often have the best price (but not always). My experience has always been great. Everything always arrived as scheduled and I never had to return anything (so I can't rate anything about their return policies).

Date of experience: September 5, 2017
Illinois
1 review
0 helpful votes
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Tremendous
September 6, 2017

Outstanding! Amazing nice price will continue shopping here and I will
Again I will tell everyone about your company prices ect...

Date of experience: September 5, 2017
Indiana
1 review
0 helpful votes
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I ONLY buy from B&H!
September 6, 2017

I have been buying Photo and video gear for more than 12 years now and for at least 10 of those years I've been using B&H for the majority of my purchases! Their customer service and dedication to quality and reliability are unmatched... Not to mention most of the time they have the best price on the items I'm looking for. Thanks B&H~!

Date of experience: September 5, 2017
New York
1 review
0 helpful votes
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I have only had good interactions with B&H. They have always done right by me. Cameras, computers and accessories, lighting--all have been great.

Date of experience: September 5, 2017
North Carolina
1 review
0 helpful votes
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Website ordering
September 6, 2017

Easy, easy, easy. I logged in to my account, clicked to place the order, opted for the free shipping, and that was all there was to it. Great, painless experience.

Date of experience: September 5, 2017
Texas
1 review
0 helpful votes
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Love these guys. I buy all of my hikvision cameras through B&H. Great prices and delivery always comes as expected.

Date of experience: September 5, 2017
Indiana
1 review
0 helpful votes
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Ordered a keyboard for a birthday via Expedited shipping that was supposed to be 2-3 business days. Received product 7 business days later. Wasn't shipped until 4 days after order! Called customer support (what a joke) and received a gift card for their website (another joke). DO NOT BUY ANYTHING FROM THESE PEOPLE! Not even with a free gift card.

Date of experience: September 5, 2017
California
1 review
0 helpful votes
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Ordered a sometimes hard to find in-stock epson scanner -- BH had it for a good price and ordering was easy (and quick).

Date of experience: September 5, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States