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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H has everything. Their website is very easy to navigate. I appreciate the reviews and the detailed descriptions of the products.
I NEED Purolator for Canada shipping. UPS is overcharging duty fees a lot compare to Purolator. It make purchasing for Canadian a lot less interesting. Although I am a customer of BH since many years, I will have to find another store with cheaper shipping process.
My standard shopping site for all photo supplies: great website, good prices, quick service. Reviews and comments are especially helpful because they are by knowledgeable people who actually know what they are talking about.
I've used B&H for many years. Reasons? 1. I always get to talk with someone courteous and knowledgeable. 2. Fair pricing on everything. 3. Up to date stocking on nearly everything. 4. Really fast service and delivery options. 5. They're just nice guys to talk with. (Need marital advice? Call B & H!)
B&H makes it easy to compare products, gives the best price for quality products, and ships fast and easy.
I have always had great success with purchasing camera and computer equipment through your store. The service has always been great.
We love your web ordering process - so easy to use! We also appreciate the detailed product descriptions and having the ability to compare different models.
Great products! It's super easy to order and then once you order online everything ships very quickly and arrives on time.
For so many years I have been doing business with B&H and they have ALWAYS had the best price, fastest delivery, and best customer support. No one comes close to providing that level of perfection in the A/V World. Love you guys!
As always, easy checkout, quick delivery, what more can be said? Everything you want in an e-commerce site.
Have always had nothing but great service when dealing with B&H, shipping is great and if I have an issue, the folks on the phone are extremely helpful and courteous. Love B&H!
GUARANTEE, COMPLIANCE, QUALITY, GOOD PRICE. YOUR RETURN POLICY IS FAIR AND SIMPLE. CUSTOMER SERVICE IS FAST.
A great company with great service. I couldn't ask for a better place to purchase my equipment. Delivery is awesome and they have the best stuff.
Best price! Good info. I got a Sony lens a couple months ago and so far so good. Just ordered a Pico projector today. We will see if the product lives up to the good review.
I have purchased a 65" 4K Samsung LCD TV, an ASUS laptop, and many numerous other big and small items. I always received exactly what it was I thought I was ordering, and it always arrived in great condition. Even the big TV. Being from the west coast, the free expedited shipping and lack of sales tax are bonuses.
Easy to buy and the product always arrives the next day despite other shipping options. Thank's B&H Photo Video
BH online store is really easy to navigate, and it has plenty information to help the customer decide. Good price, excelente communication.
It is always a pleasure to shop on line and even better in the store in NYC. Quick and easy shopping on line
Yes, I shopped my purchase at Amazon - and came back to B&H to place the order.
I have dealt with B&H for decades now, and have been very happy.
Looking forward to working with B&H in the future.
B&H continue to be the best and greatest resource for pro photo/video/audio gear.
Excellent customer service.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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