Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Panama
1 review
0 helpful votes
Follow Roy P.
Unfollow Roy P.
Share Review
Report Review

I have been using B&H for many years, spent over $20,000 with them and have never had a problem or been disatisfied

Date of experience: November 8, 2017
California
1 review
0 helpful votes
Follow Rob M.
Unfollow Rob M.
Share Review
Report Review

They had the product I wanted at a competitive price and a wide range of shipping options. They also have a great podcast and YouTube channel which is one of the reasons I chose to buy directly through them. I like that they are committed to building a love for photography and not just selling products.

Date of experience: November 8, 2017
Connecticut
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

B&H is THE BEST!
November 9, 2017

B&H sets the standard of how any business should be run. Their staff is knowledgeable and professional. They have always come through for me.

Date of experience: November 8, 2017
Missouri
1 review
0 helpful votes
Follow Don L.
Unfollow Don L.
Share Review
Report Review

Excellent service, items are sent on time, and this is a great place to buy my electronic products. I have never had any issues with the items I have purchased from B & H.

Date of experience: November 8, 2017
Pennsylvania
1 review
0 helpful votes
Follow Allen T.
Unfollow Allen T.
Share Review
Report Review

B&H typically has what I want in stock and I get it next day. I have had zero issues and when I had questions the staff was quick and professional in answering my questions.

Date of experience: November 8, 2017
Washington
1 review
0 helpful votes
Follow Jay T.
Unfollow Jay T.
Share Review
Report Review

Placing an order this way is meant to make the customer's job easy to do and it succeeds in doing so. It will leave you with the feeling that B&H wants the customer to be happy and successful in placing their order(s).

Date of experience: November 8, 2017
California
1 review
0 helpful votes
Follow Sarah R.
Unfollow Sarah R.
Share Review
Report Review

B&H is FREAKIN AWESOME!
November 8, 2017

I'm a newer photographer and i do a lot of portraits. I'm also a college student, so i don't have "lots" of money to be spending on new camera equipment & B&H has really good options for that. They show you new prices and used prices and also have payment plans which is really nice. They are the first ones i go to whenever I'm in the market for something new & have amazing customer service.

Date of experience: November 7, 2017
Alabama
1 review
0 helpful votes
Follow Feipeng J.
Unfollow Feipeng J.
Share Review
Report Review

Nice tax
November 8, 2017

Fast and no extra tax :P, just wanna buy more items on this website. Also will recommend this website to all of my friends

Date of experience: November 7, 2017
Canada
1 review
0 helpful votes
Follow Donna W.
Unfollow Donna W.
Share Review
Report Review

First time, worked okay
November 7, 2017

Easy to understand, just learning, Will see how well the order goes and if it's successful in reaching me in the time allotted. This is a gift for my son so will see how well he likes it and if all is well, would probably order from G&H again.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

Smooth
November 7, 2017

It all went smooth no trouble had my product great shipping options micro options memory cards good deal

Date of experience: November 6, 2017
Colorado
1 review
0 helpful votes
Follow Duc L.
Unfollow Duc L.
Share Review
Report Review

Excellent services
November 7, 2017

BH has always been awesome! Very good with all products ordered, very prompt with shipping, and delivered very fast. I would highly recommend BH.

Date of experience: November 6, 2017
New Mexico
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

For photo gear, don't even bother with any other vendor. Customer service is alive and well at B&H!

Date of experience: November 6, 2017
Arizona
1 review
0 helpful votes
Follow George F.
Unfollow George F.
Share Review
Report Review

Super Service!
November 7, 2017

Trusted by experience, provides quick, shipping service and ready to provide whatever help you need. The website is easy to navigate, it is very well arranged and has the data necessary to make an informed decision.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
Follow Walter S.
Unfollow Walter S.
Share Review
Report Review

Just had to reorder supplies for printing photos. Easy to find products and Easy to apply the E-Reward I received for purchasing a new lens. Very Satisfied. B&H is the Greatest.

Date of experience: November 6, 2017
Massachusetts
1 review
0 helpful votes
Follow Judith R.
Unfollow Judith R.
Share Review
Report Review

EXCEPTIONAL
November 7, 2017

B & H provides best quality and an awesome easy to navigate website. They post all reviews which is very helpful, this allows you to make a decision you are comfortable with.

Date of experience: November 6, 2017
Nevada
1 review
0 helpful votes
Follow AJ C.
Unfollow AJ C.
Share Review
Report Review

B & H has a Web site that is easily navigated, products presented clearly and priced competitively. I'll be back.

Date of experience: November 6, 2017
Connecticut
1 review
0 helpful votes
Follow Ellen L.
Unfollow Ellen L.
Share Review
Report Review

Great prices. Fast shipping. Awesome technical and customer support! Knowledgeable sales people. I can always count on B&H

Date of experience: November 6, 2017
Maryland
1 review
0 helpful votes
Follow jim r.
Unfollow jim r.
Share Review
Report Review

Easy to find what I need
November 7, 2017

I can always quickly find several choices whenever I need something. It doesn't take a lot of hunting.

Date of experience: November 6, 2017
New Jersey
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

After years away from photography - and B & H - am happy they are so straight for ward and reliable. Glad I've used B and H for other purchases as well. But this one has just added to my excitement over "getting back into photography." Thank you.

Date of experience: November 6, 2017
North Carolina
1 review
0 helpful votes
Follow Ran N.
Unfollow Ran N.
Share Review
Report Review

I just did a side-by-side order of a video encoder (Amazon and B&H). Long story short, I went with B&H because--while the price on Amazon was originally cheaper--I paid less as I don't have to pay taxes and I don't have to pay for shipping to get it here on the same day (free two-day shipping compared to $20+ two-day shipping).

I've used B&H many times before. I wanted to check multiple places to make sure I was getting the best price. I'll save myself the time next time and just shop on B&H!

Date of experience: November 6, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States