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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been a customer since 1978. Why? Trust, Integrity, Loyalty are lofty terms that take a while to establish. B&H has held that title in my mind since my first purchase. It won't change. Go B&H!
Amazing sales support, I described the technical requirements I needed and rep very patiently walked me through the options
Awful experience. Placed an order and then received an email that the billing address was wrong. Have used that same billing address many times in the past no problems, and the charge showed on my statement. I emailed back for them to try a different address. No reply. So I called and spoke to two people who both sounded like zombies. One guy in the "verification department" didn't give his name and then proceeds to huff and puff over the phone like he's trying to tell me I'm wasting his time. I remain polite and courteous, however, and eventually he tells me he needs to place me on a hold. He then leaves me on the line for 15 minutes, before the phone system prompts me to leave a voicemail. Come to find out he canceled the order immediately after placing me on hold. Don't believe the fake 5 star reviews, this company is clearly not deserving of anyone's business.
Just in time for Christmas, I found good deals at B&H on Memory Cards for Holiday Gifts and saving Holiday Memories as well; Happy Holidays
I've been at their store, they do a great job in selling technology stuff, excellent experience buying both online and at the store.
Merchant had item in stock when several others did not. Online purchasing very, very easy. Item delivered on promised date. Experience making this purchase was great.
Easy to find products on their website, they have excellent customer service. They are my go to website for electronics!
I have loved B & H Photo for decades. Great, fast service and quality products! I recommend and refer them to all my friends.
Everything photo under the sun at a good price and help from real people if you need it. The few returns I have made over many years went smoothly, with out a glitch.
Easy search, excellent product selection, competitive prices. The search always finds what I'm looking for, the product descriptions are thorough, and the user reviews are an excellent source of the pros and cons of the product. This is my first stop whenever I'm looking for anything photographic.
I have been using B&H since 1996. One of my lovely stopovers in Manhattan.
During last 10 years I order also online within States or Internationally.
Nothing was wrong since the beginning.
Thank you B&H
Just Started buy from B&H and wish i had started years ago! Great Services and love there shipping and just super helpful! Keep up the great work!
These website is very good and their customer care is superb, I would recommend it to anyone who wants to shop with ease
Have been doing business with B&H for many years and they keep improving the level of service that maintains the highest level of satisfaction. Well done B&H
These are the goto guys for camera gear and so much more. They are good and I trust them.
I have about 40 years experience with them.
I had a few questions about some purchases & Stephen answered all of my questions. He did not patronize or talk down to me. He was polite, well informed & gave me some advice to save a little money. He was able to connect several cameras to the video chat so I could see what it was like to see right thru the cameras eyepiece! Amazing! Thanks for the help! I've been a customer of B&H for years & will continue to be a loyal customer!
Another easy transaction from B&H. There staff is very knowledgeable about whatever product you are considering.
It appears more times than not; they always have items in stock. Fast Shipping Too! Absolute Love!
I've been buying from B&H Photo Video for several years and have never had any issues with them. They have almost anything you need in photo, video, and technology. Several years ago, they even helped me out when I purchased a projector and accidentally dropped it while installing it.
Great company, used gear moves quickly, buy if & when you see it
If you hesitate and come back later for it, its gone
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We regret your dissatisfaction. We require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud and identity theft. This is for your protection.
Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.
We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracy.
This verification process protects you from the pirate who thinks he can shop with us freely at your unsuspecting expense. It also helps ensure that merchandise you ordered and paid for ends up in your hands and not in those of some clever opportunist.
As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this security. This is particularly true for so-called card-absent transactions including mail/phone/web purchases. Until some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of this. Stores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses YOUR accounts.
While I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance.
-- Henry Posner / B&H Photo-Video