BHFOReviews 664

Great customer service and fast delivery. The product was as described and in very good condition

Order was easy to place and item came quickly. Product was just as described.

Customer service disappeared and this store seems to be in business reselling item that don't meet the quality standards to be sold in a regular store regardless of the brand.

Wished I woulda ordered the cami in large or xl,it runs small,and the other 3 shirts,I recommend ordering size smaller.

I really wanted these boots and the boot zippers are poorly made

I love that you can conveniently either buy their products on their website or eBay.

The shoes were described on the site as "New in Box" except that when I received them many of the crystals were missing and were not in the box rolling around which means the shoes were put in the box and sent to the customer in that condition. I informed the company as soon as I received them and saw all of the stones missing, I sent several pictures and a couple weeks later still no resolution. The only attempt the company has made to resolve this was to offer me only half my money back for the cost of the shoes. The shoes can't be worn with all the stones missing, what's the point in paying money for sparkly shoes with so much of the sparkle missing. It makes them look cheap and awful so I can't wear them, they're useless. Had the company accurately described the item on their site and showed/described that stones were missing, I would have passed and not purchased them. But because of the company's dishonesty, I had no idea and now all they are willing to offer is half the price of the shoes back. I'm out the cost of the shoes that are useless now, shipping, and duties. I would lose more money to send the shoes back and with the company not willing to do anything else to resolve this I will never be a customer here again and would warn others off. I'm considering sending a complaint to the Better Business Bureau because there are laws to protect customers. Companies cannot falsely advertise items, take the customers money and then just leave it like that.

I was skeptical but ordered anyway. The order arrived promptly and was exactly as pictured and described.

Prices are excellent and service is outstanding! Website is extremely user friendly.

I just actually did a Google search for the shoe because I saw it at Nordstrom but they didn't have my size and then it came up from this company which I hate to say but I had never heard of and sometimes I'm a little skeptical ordering from those type of companies but I did order it it was a great price and shipped so quickly

I was hesitant to buy because the shipping rates were high and their return policies aren't great. If something is wrong, you pay for return shipping.

But my wife really wanted a pair of boots, and they were a great price.

The boots arrived. Oddly, the shoe part fit great (size 5), but the leg part was extremely skinny. Not even close to being able to zip them up. My wife does not have chubby legs. She's barely over 100 lbs. Maybe the boots are for 11-year-olds?

Tried to return them, but when she purchased, she didn't realize they were marked "final sale," meaning that they cannot be returned.

Huh. We could speculate that perhaps they are marked "final sale" because there is something genuinely wrong with them and they are tired of getting them returned.

So now we have boots that she can't use. Watching for someone with size 5 feet and stick-figure legs.

Follow-up. My wife tried to give the boots to her niece who has size 5 feet, is about 5'8", and probably weighs maybe 110. She found her stick-figure girl. Her feet fit perfectly in the boot, but she couldn't get the boots zipped up.

These are clearly defective boots that BHFO marks as final sale so they get something out of them, and their customers get the shaft. I cannot rate this company low enough.

The price of the shoes was reasonable. The initial tracking information said the package would be delivered on a certain day. Subsequent tracking information then said that delivery was re-scheduled and that the expected delivery day would be updated, soon. This was the tracking message I received for several days. I signed up for text/email updates on the delivery, so I could be sure to be around when it got delivered, so no one would steal the package. I received no updated delivery information. I arrived home one day to find my package sitting on the porch. The shoes arrived 10 days after I ordered them, which seems to be a bit longer than it takes to receive other items.

I had my eye on a few brands that I like and BHFO had the best prices I could find. The items were new, good quality, and true to size and what their size tags said they were. I only wish they had free shipping sales, but it was still a great deal with the flat shipping. Can't speak to returns policy since I kept my items.