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The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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The books came exactly like the description. I am already looking for another ones to buy! I am really surprised that I received the order so fast! I am from Brazil.
Spent a couple of weeks looking for the two titles I needed from local stores, got a rec for this website from a friend and started thanking the stars when I saw the two titles available! Ordered and patiently waited and got the books in a month :) Entirely worth it! Thanks guys!
I was very happy with my first order and have told my friends how great it was. I plan to buy again. I like the philosophy behind your company and it provides us with used books rather than going in trash cans.
V. good service. Title arrived on time. First order was the wrong order but this was quickly rectified by sending the correct book.
I've been a customer for a few years already and have only good experiences with the store. All the books I ever received were used/ex-library books but always in decent condition and the price was more than fair. I'll be happy to buy from them again.
I was looking for a book and didn't want to pay full price. You had the best prices and quick service. Love this place. Thanks again.
I order all of my used books through Better World Books because, even if the delivery isn't instantaneous, it is within a week or so, and I know I'm supporting a business model that promotes literacy rather than gigantamundoness.
I've purchased from BetterWorldBooks several times and have nothing but praise for this shop, descriptions of used books are accurate, pricing is right and packing and delivery good too.
Received on time and in good condition. Used but in good condition.
I will suggest other people to order books from your website.
Thank you for promoting a "better world" - recycling books, saving books from the dump, and providing books that are difficult to find.
As a teacher, sometimes there is that book that is perfect for teaching a particular topic. The book has been on the public library shelves until now. Oh no! Contact BetterWorldBooks, they are likely to have it. That has happened several times. The inventory is very deep, and I have very rarely stepped away without the book I wanted or needed.
I have been using Better World Books for some years now, and they have never let me down. Quality and punctuality should perhaps be their motto...
I will continue to come to better world books first for all my book needs, I love this website and i love how they donate a book with every purchase im now up to 28 books donated!
The price was right and I received my book (Dalva by Jim Harrison) sooner than I expected. Who could ask for more?
Once again, very satisfied with betterworldbooks. Many books, fair prices, reliable delivery. Top seller!
As I have bought quite a few books from you, could you please tell me which one this refers to.
Love your work
I had received the book just before I've almost started to contact the betterWorldBook on missing delivery (no tracking was provided for the free delivery). Took a bit over 1 month to arrive to Finland. Otherwise, I'm satisfied, the condition of the book as good as been described.
The book was in perfect condition. It came in the days that it was supposed to come.
Totally worth it.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
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