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Better World Books

3.8

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Brazil
1 review
0 helpful votes
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The books came exactly like the description. I am already looking for another ones to buy! I am really surprised that I received the order so fast! I am from Brazil.

Date of experience: October 15, 2019
Latvia
1 review
0 helpful votes
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Good
October 16, 2019

Long wait for books but It was worth it. They are in good quality. Will buy again.,...,...

Date of experience: October 15, 2019
Malaysia
1 review
0 helpful votes
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Wonderful service
October 14, 2019

Spent a couple of weeks looking for the two titles I needed from local stores, got a rec for this website from a friend and started thanking the stars when I saw the two titles available! Ordered and patiently waited and got the books in a month :) Entirely worth it! Thanks guys!

Date of experience: October 13, 2019
Pennsylvania
1 review
0 helpful votes
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Great website!
October 14, 2019

I was very happy with my first order and have told my friends how great it was. I plan to buy again. I like the philosophy behind your company and it provides us with used books rather than going in trash cans.

Date of experience: October 13, 2019
Malta
1 review
0 helpful votes
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V. good
October 14, 2019

V. good service. Title arrived on time. First order was the wrong order but this was quickly rectified by sending the correct book.

Date of experience: October 13, 2019
Finland
1 review
0 helpful votes
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I've been a customer for a few years already and have only good experiences with the store. All the books I ever received were used/ex-library books but always in decent condition and the price was more than fair. I'll be happy to buy from them again.

Date of experience: October 13, 2019
Illinois
1 review
0 helpful votes
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Great prices
October 13, 2019

I was looking for a book and didn't want to pay full price. You had the best prices and quick service. Love this place. Thanks again.

Date of experience: October 13, 2019
Texas
1 review
0 helpful votes
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Love the mission
October 13, 2019

I order all of my used books through Better World Books because, even if the delivery isn't instantaneous, it is within a week or so, and I know I'm supporting a business model that promotes literacy rather than gigantamundoness.

Date of experience: October 12, 2019
Australia
1 review
0 helpful votes
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I've purchased from BetterWorldBooks several times and have nothing but praise for this shop, descriptions of used books are accurate, pricing is right and packing and delivery good too.

Date of experience: October 11, 2019
Australia
1 review
0 helpful votes
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Received on time and in good condition. Used but in good condition.
I will suggest other people to order books from your website.

Date of experience: October 10, 2019
Wyoming
1 review
0 helpful votes
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Thank you for promoting a "better world" - recycling books, saving books from the dump, and providing books that are difficult to find.

Date of experience: October 9, 2019
Arizona
1 review
0 helpful votes
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As a teacher, sometimes there is that book that is perfect for teaching a particular topic. The book has been on the public library shelves until now. Oh no! Contact BetterWorldBooks, they are likely to have it. That has happened several times. The inventory is very deep, and I have very rarely stepped away without the book I wanted or needed.

Date of experience: October 9, 2019
Italy
1 review
0 helpful votes
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On time every time
October 9, 2019

I have been using Better World Books for some years now, and they have never let me down. Quality and punctuality should perhaps be their motto...

Date of experience: October 9, 2019
Minnesota
1 review
0 helpful votes
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I will continue to come to better world books first for all my book needs, I love this website and i love how they donate a book with every purchase im now up to 28 books donated!

Date of experience: October 8, 2019
Michigan
1 review
0 helpful votes
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The price was right and I received my book (Dalva by Jim Harrison) sooner than I expected. Who could ask for more?

Date of experience: October 8, 2019
NL
1 review
0 helpful votes
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Always reliable
October 8, 2019

Once again, very satisfied with betterworldbooks. Many books, fair prices, reliable delivery. Top seller!

Date of experience: October 8, 2019
Australia
1 review
0 helpful votes
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Which book?
October 8, 2019

As I have bought quite a few books from you, could you please tell me which one this refers to.
Love your work

Date of experience: October 7, 2019
Finland
1 review
0 helpful votes
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Good but slow
October 7, 2019

I had received the book just before I've almost started to contact the betterWorldBook on missing delivery (no tracking was provided for the free delivery). Took a bit over 1 month to arrive to Finland. Otherwise, I'm satisfied, the condition of the book as good as been described.

Date of experience: October 7, 2019
District of Columbia
3 reviews
0 helpful votes
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Good
October 7, 2019

Awesome book, I received the item, grandson needed it for extra credit at school, he is 13, thanks n

Date of experience: October 7, 2019
Greece
1 review
0 helpful votes
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-
October 7, 2019

The book was in perfect condition. It came in the days that it was supposed to come.
Totally worth it.

Date of experience: October 7, 2019