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Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
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I have probably ordered 10 books since the beginning of January they are all in good shape and arrive within 7-10 days and with the pandemic that's great time.
Books are as described and the search is easy! Great bargains on hard to find tomes to be had. Will shop again soon!
Cheap books that are in really good condition.
I love hardback books and they are really expensive to order new.
BetterWorldBooks makes it affordable!
So far, so good- timely delivery and excellent quality products. Bettter World Books has reliably delivered as promised after several product orders.It's a pleasure doing business with them!
I have made several orders with BWB and I've been very satisfied with the complete process. Keep up the great work BWB!
Books are as described. Decent collection. Fast enough delivery. A tracker to guide customers on what hey can redeem for the points will be useful addition to the website.
I have been purchasing books from Better World Books for years and am still happy with their level of service. I highly recommend BWB for your future purchases and you'll be hooked as I am!
It is with great joy that I received this copy of The Book of All Saints written years ago by Adrienne von Speyr. I wished since long to get it, si as to have the pleasure to read it slowly. And it has arrived on time in my box, thanks to God and to your team!
Great way to re build your library during this CCP Virus! We usually go to library but they are now closed.
These books will keep us busy. Love it.
Books were exactly as described. Both ex library but in good clean conditions aside from the library reference stickers. Took a month to arrive which I deem reasonable given distance and COVID-19 restrictions.
The book is in really good condition, but the shipping was a little bit slow (5 weeks). If you can wait, I recommend:-)
Everything came on time and in good condition. Always happy to order from you and your sellers. When I need a book you're the first place I check
Securely packaged book
Book came nicely wrapped, With order information.
Arrived before expected
Thanks.
As always, I'm thrilled with the condition of each book and the fast shipping. These are the precise, selfish reasons you are my #1 book source and have been for years. Looking forward to our continuing relationship. Love you guys!
Excellent condition, books arrived quickly. Very happy with my service, everything turned out just great
Will order again! Great selection. Items as described! Fast shipping! Thank you for saving all these books from demise into dumpsters!
I love this site for books, so many options. I also enjoyed the email after you purchase the book. Creative
When I'm looking for something specific, I always check BetterWorldBooks first. As a certified B Corp, I know I can feel good about how this company is relating to the environment and people. I have always been 100% satisfied with the books I've gotten and the price.
Books arrived in good packaging, and were in good condition that was as described or better. Very satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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