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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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GB
1 review
0 helpful votes
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Good selection of books and prices, efficient delivery. I like the idea behind the project. It was a bit of a long wait for delivery from the us but the uk books arrived quickly

Date of experience: June 13, 2020
California
1 review
0 helpful votes
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Great service
June 13, 2020

So many great choices. Very good condition of used books. I always look forward to a super fast delivery.

Date of experience: June 13, 2020
Wisconsin
1 review
0 helpful votes
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Good Job!
June 13, 2020

I purchase most all my books from Better World Books because they usually have the books I'm looking for at a great price!

Date of experience: June 13, 2020
South Dakota
1 review
0 helpful votes
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Great business!
June 13, 2020

I love buying books from betterworldbooks! They always have great books at very good prices and free shipping!

Date of experience: June 12, 2020
Missouri
1 review
0 helpful votes
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Order delivered
June 13, 2020

Thanks again for great selection and prices--buying books for my great-grandchildren now! I appreciate the value and especially the condition of the books. Always pleasantly surprised!

Date of experience: June 12, 2020
Colorado
1 review
0 helpful votes
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I order all of my books from here, and that is a lot! They always come on time and in great condition.

Date of experience: June 12, 2020
Kansas
1 review
0 helpful votes
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I received the books I ordered at a GREAT price in the condition promised! I LOVE this site and will use it again and again!

Date of experience: June 12, 2020
Tennessee
1 review
0 helpful votes
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Always a pleasure to order from Better World Books: great selection and prices, super communication re status of order, books well-packaged for shipping without being wasteful, and quick delivery. Thank you!

Date of experience: June 12, 2020
Arizona
1 review
0 helpful votes
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Excellent service
June 13, 2020

As always, great! Books that I wanted to keep a copy of arriving in a timely manner. Great source for used books.

Date of experience: June 12, 2020
Illinois
2 reviews
0 helpful votes
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I feel good ordering from this company! I have never been disappointed in the selection of books, the delivery is quick, and they give back to others! For every book sold they donate one to someone in need, how awesome is that! I totally recommend purchasing books from them!

Date of experience: June 12, 2020
Singapore
1 review
0 helpful votes
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Happy
June 13, 2020

I'm just glad I received my books in good order amidst this covid situation. Thank you BetterWorldBooks and the delivery team! Less one star though because some of the books were just a little bit dirty on the outside despite being listed as "good" condition (might be just me being paranoid also about viruses). Suggest to wipe down the books if possible. But the pages inside are generally clean and not crumpled.

Date of experience: June 12, 2020
District of Columbia
2 reviews
0 helpful votes
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Outstanding!
June 13, 2020

I recently ordered several classics that I had that were worn out beyond recognition and betterworldbooks had them all! I needed to replace them and just KNEW that betterWorldBooks would have them (and you did). Thank you all from the bottom of my hear1 Gonna order more books soon!

Date of experience: June 11, 2020
Florida
1 review
0 helpful votes
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Will order again!
June 12, 2020

Luv your website. Easy to navigate. Enjoy the discounts also. Shipping was good. Prices are great, so that I can order more books!

Date of experience: June 11, 2020
Georgia
2 reviews
0 helpful votes
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I have been ordering from BetterWorldBooks for several years. The books are always in the condition described or better and usually at a great discount. Delivery has always been on time.

Date of experience: June 11, 2020
Pennsylvania
1 review
0 helpful votes
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Books keep me sane
June 12, 2020

I appreciate how fast I get my deliveries and the prices are low that I can get more for my money and books are gold. So Thank you!

Date of experience: June 11, 2020
Canada
1 review
1 helpful vote
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Mixed feelings
June 11, 2020

I love so many things about this company but the long waits make me think twice about ordering. In addition I once realized 15 minutes after I sent in the order that I'd entered the wrong delivery address. I immediately contacted and asked for a change... told they would not redirect. Rather disappointing customer service.

Date of experience: June 11, 2020
New Jersey
1 review
0 helpful votes
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I've been buying from Better World books for years and am always pleased with the experience. I recommend it to anyone who loves holding a real book.

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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Alas
It has not arrived.
No fuss
It IS only $8:00
Don't go looking

I will order another one if it doesn't get here this month

You are doing an awesome job

Ross g

Date of experience: June 10, 2020
Tennessee
1 review
0 helpful votes
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Love, love love this company! The prices are low, the selection is large and free delivery! I've ordered around 40 books. I had a problem with one and it was resolved in less than 24 hours.

Date of experience: June 10, 2020
Texas
1 review
0 helpful votes
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Good service.
June 10, 2020

Books came in good shape. Fast delivery. Prices were hard to beat. Will order again when I need quality used books.

Date of experience: June 10, 2020