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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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California
1 review
0 helpful votes
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This is my second response to you. I originally inquired since initially I received only one of the books I ordered.

Date of experience: June 18, 2020
Iowa
1 review
0 helpful votes
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Pleased
June 18, 2020

I was happy to find titles my local library doesn't have and at an affordable price. I will definitely look to ordering again.

Date of experience: June 18, 2020
North Dakota
1 review
0 helpful votes
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Love BWB!
June 18, 2020

I wouldn't buy books anywhere but Better World Books. My go-to place for years! Books show up at my door quickly and in great condition.

Date of experience: June 18, 2020
California
1 review
0 helpful votes
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Found old book
June 18, 2020

In looking for a non Amazon owned source for an out of print book I found this site. Not only was I happy with the price but delighted when I found out how the site sourced its stock and what it did with the proceeds. Will now make it my first port of call.
International delivery was 23 days during pandemic and over a distance of several thousand miles. I consider that very good.

Date of experience: June 18, 2020
Australia
1 review
0 helpful votes
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Better World Books
June 18, 2020

Better World Books are a fantastic organization who recycled books and use the proceeds to fund literacy programs around the world. I have purchased many books from them over the years and never been disappointed. They are exactly who they say they are, an organization with a mission to make a better world.

Date of experience: June 17, 2020
Slovakia
1 review
0 helpful votes
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First order.
June 17, 2020

I'm glad something like Better World Books exists. I was able to get the book I wanted. I ordered the book during the pandemic and it arrived withing 2 weeks.

Date of experience: June 17, 2020
Michigan
1 review
0 helpful votes
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Satisfied readers!
June 17, 2020

Love the fact that for each book I order, BWB donates a book!
Great variety of formats and wide range of subjects and authors!

Date of experience: June 17, 2020
West Virginia
1 review
0 helpful votes
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Amazing
June 17, 2020

I received my order from Better World Books within days of placing it. They have amazing service and a wonderful selection of books at low prices. I will definitely be shopping here again!

Date of experience: June 17, 2020
Pennsylvania
1 review
0 helpful votes
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Returning Customer
June 17, 2020

I have been very satisfied in my dealings with Better World Books over the years. I will continue to order books from time to time and was very pleased with the quick delivery time of my last order.

Date of experience: June 17, 2020
California
2 reviews
0 helpful votes
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Great service
June 17, 2020

Got things quickly and it feels good not to use the 'borg' to buy books! The selection was great and I found everything for which I was looking.

Date of experience: June 16, 2020
Texas
1 review
0 helpful votes
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A pleased customer
June 17, 2020

Books are received in a timely manner and orders are confirmed quickly, with a follow up about shipping.

Date of experience: June 16, 2020
New Jersey
1 review
0 helpful votes
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Received my order
June 17, 2020

I received the 2 books quickly and in very good condition. I have always told people about the good service I have received from Better World Books. Thanks.

Date of experience: June 16, 2020
Florida
1 review
0 helpful votes
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100% recommended
June 17, 2020

This was my first time buying from this website and I'm very happy with it. Delivery was quick and books are in great condition.

Date of experience: June 16, 2020
California
1 review
0 helpful votes
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Great used books
June 16, 2020

First time customer, I got my order super fast and none of the books disappointed. I will definitely shop from them again.

Date of experience: June 15, 2020
Florida
1 review
0 helpful votes
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I received the book I ordered from BetterWorldBooks on time and in great condition. I plan to order from them again. Loved the email I received from the book itself telling me it was on it's way. Perfect transaction!

Date of experience: June 15, 2020
GB
1 review
0 helpful votes
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Amazing service!
June 16, 2020

I actually live in the UK, and was trying to find a place that could send a book to a friend in the US. BetterWorldBooks have provided a really wonderful service, and I highly recommend!

Date of experience: June 15, 2020
Virginia
1 review
0 helpful votes
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Outsranding
June 14, 2020

I have never been disappointed with the service. Prompt and handled efficiently. My orders are always correct and in good condition.

Date of experience: June 14, 2020
Germany
1 review
0 helpful votes
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Love betterworldbooks. Has so many books to choose from. Would definitely come back and use again and again

Date of experience: June 14, 2020
Israel
1 review
0 helpful votes
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I got the used books I wanted at a very good price and even better - international shipping was free!

Date of experience: June 14, 2020
Maryland
1 review
0 helpful votes
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Can easily find a large selection of books in your genre. Books condition is as advertised and arrived promptly.

Date of experience: June 13, 2020