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Better World Books

3.3

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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233

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Utah
1 review
0 helpful votes
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Speedy service!
October 8, 2020

Great books arrived in record time. I have been ordering books from this site for years and keep coming back.

Date of experience: October 7, 2020
Germany
1 review
0 helpful votes
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Great Place!
October 8, 2020

Wide variety of books. They've always been in good condition and they arrive in a timely manner. Being a person who loves books you're making it way to easy for me to be buying books!

Date of experience: October 7, 2020
Missouri
1 review
0 helpful votes
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This is the most affordable place to get books without leaving your home! The books were in great condition, no matter what condition I picked. Quick delivery as well. Will definitely be ordering again!

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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GREAT SELECTION OF BOOKS ~ AWESOME PRICES ~ GREAT SHIPPING!
GREAT COMMUNICATION EMAILS ~ BREADTH & DEPTH OF SELECTION IS MIND-BOGGLING!

Date of experience: October 6, 2020
Wisconsin
1 review
0 helpful votes
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Books received
October 8, 2020

The books I ordered were in good condition. They were packaged properly. All over, a very good experience. Would definitely opt their services when I need more books.

Date of experience: October 6, 2020
Rhode Island
2 reviews
0 helpful votes
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Please see Title of My Review. Oh, I see I have to post at least 100 characters. Usually I'm asked to pare it down! Better Books is Always the Best Option! There, I said it! Have a lovely day - and go ahead, buy that book! It's for you (or maybe it's a gift) but you're also donating a book, if that helps you make the decision to purchase. Xo

Date of experience: October 6, 2020
New Hampshire
1 review
0 helpful votes
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Awesome!
October 6, 2020

Better World Books usually has the books I need at a great price and is helping the world to read. As a teacher, I love every part of this company.

Date of experience: October 5, 2020
Massachusetts
2 reviews
0 helpful votes
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Doesn't get any better than this!
I get ALL my books from them.
FAST. EFFICIENT service.
You can get used or new books.

Date of experience: October 5, 2020
California
1 review
0 helpful votes
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Their wonderful customer service was even better than their great book selection! Loved every book I got even the one sent in error which was promptly addressed & corrected beyond expectations.

Date of experience: October 5, 2020
New Jersey
1 review
0 helpful votes
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Book came quickly and in great shape! Better world books followed up to make sure I received the book!

Date of experience: October 5, 2020
Minnesota
1 review
0 helpful votes
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Righteous business model, community orientation, and clearly run by bibliophiles; a socially conscious alternative to Amazon. Highly recommended

Date of experience: October 4, 2020
Virginia
1 review
0 helpful votes
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The item came in time and in good shape as described. This is my very first time here shopping but I think I have found a home of my shopping. Thank you very much.

Date of experience: October 4, 2020
North Carolina
1 review
0 helpful votes
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Service was excellent!
October 5, 2020

Ordering was easy and the wait for arrival of books was not long at all.
I recommend this business. I will use it again.

Date of experience: October 4, 2020
Maryland
1 review
0 helpful votes
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Great results
October 5, 2020

Used book arrived in new condition - pleased with this transaction and will order again as needed - thanks

Date of experience: October 4, 2020
Massachusetts
1 review
0 helpful votes
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I received a used book pretty fast from Better World Books. My class doesn't start til November when I need to read the book. I ordered it on tax free weekend and did not get the taxes taken off but I called and they immediately took the taxes off, which was great! Before I got the book, I received a message from BWB. The book was actually talking to me, which was adorable and clever!

Date of experience: October 4, 2020
Minnesota
1 review
0 helpful votes
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Better World Books has for years been my major resource for books of all kinds. Living in rural America during the pandemic has brought a whole new appreciation for Better World Books, not only do I have the time to do more reading but the ease of selecting, purchasing, and receiving books allowed one aspect of my life to remain unchanged during these trying times.

Date of experience: October 4, 2020
Israel
1 review
0 helpful votes
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Books books books
October 5, 2020

I love better world books. I love that I can shop second-hand books online, and get them shipped carbon-free, and have someone responsive to talk to if there any problems.
Thank you for this lovely experience

Date of experience: October 3, 2020
Georgia
1 review
0 helpful votes
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Human Rights Books
October 5, 2020

Thanks for an excellent experience. I always enjoy using BetterWorldBooks. Your vast collection of books and unbelievable prices surpasses all other suppliers.

Date of experience: October 3, 2020
Texas
1 review
0 helpful votes
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Diabetes book
October 5, 2020

I gifted the book to one of my friends. She recently was diagnosed with Pre-Diabetes and was glad to receive the book.

Date of experience: October 3, 2020
Rhode Island
1 review
0 helpful votes
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The book arrived quickly. It was in fair condition, which may have been the description when I purchased it, so no complaints.

Date of experience: October 3, 2020