I purchased a pair of sunglasses ~ June 15th and it said they would be shipped ~ June 28th. Fair enough, but it is July 22nd and nothing. I contacted customer service once and they told me to wait a couple of days and I would hear back from them. That was well over a week ago. Though I do understand there are labor issues and such connected to COVID, this is ridiculous. They could have least sent an email acknowledging and at least attempting to explain the delays. I would have been totally okay with that. But at this point, it feels like a scam because I've paid for something that I never received. You don't expect this when buying directly from the designer. It's unfortunate.

Ordered a dress for an occasion 7/5/21, paid for 2 days shipping. 7/10/21 did not receive package. Emailed *******@betseyjohnson.com, received email back stating package was mailed on 7/6/21. Fedex did not receive the package on 7/10/21 still. Advised them of such and no email back or apology. Why did I even pay for 2 days shipping? Where is the package? Why didn't they send the package to fedex?

I do not recommend buying from Betsey johnson.com. Every time I buy from them their products come a month later then their ship date. Also their customer service is awful. They have no idea what's going on and no idea when you will get your order. And believe me I am a huge BJ fan. However I buy from mostly eBay instead or look around for other distributors.

Same issue as Janine. $300 order, $100 bill from FexEx AFTER delivery. I contacted Betsey Johnson. The person helping me did not give a flying rat's behind. They copied and pasted some FAQ about taxes and was like "sorry bye". I do not have this issue with any other U.S. retailer. I had this same situation with a different company years ago. I contacted them and they admitted to filling out their export papers incorrectly. They took care of the excessive "tax" bill. The Betsey Johnson representative didn't even want to look into it. So don't be scared ordering anything from the U.S. But be aware of the massive wallet gouge after ordering from Betsey Johnson.

Edit: I got my invoice from FedEx. Looks like there's $60-ish dollars in duties and import fees. So my suspicion was right, that it was not just taxes. I am contacting Betsey Johnson again to see if this is normal for them not to cover those. Other companies have those fees displayed BEFORE you pay or have a clear message that such fees could be charged to you after your purchase. There was no such thing on the Betsey Johnson website. Will update with how things go

Edit 2: I'm going to move the review up to a 2-star, just because the customer service is responsive. A representative got back to me and said it is within their shipping policy that we will get extra charges by Fedex. So these excessive fees are actually accepted as a part of their shipping policy. Which means the shipping policy is very unreasonable. For a $250+ order, to have to pay an extra $100+ just doesn't make sense for a customer. Also, there's no way of seeing just how high that charge is going to be after your order gets to you. So my two stars is going to be representing a very inconvenient international shipping policy and the customer being blind to how much they'll be charged until after the Fedex bill is received.

I ordered May 21 and still don't today! Was sent a tracking number 3 days ago and all it says is fed ex awaiting package and no date given. This is bad business! Customer service isn't any help at all. I could've just ordered the bag thru Amazon and would've received it the next day and free shipping. This is my second order with Betsey Johnson and apparently the company doesn't care. Never again Y'all suck

Ordered merchandise and two days later, my payment was still pending. Are you kidding me. I tried calling to see what the problem was and waited on line for someone to pick up the phone... 32 MINUTES... Are you kidding me again? Customer Service is KEY. I don't care what the name brand is, if you don't value me I sure am NOT going to support you. GET YOUR STUFF TOGETHER BETSEY JOHNSON

I ordered a product in February and I still have not received it. In March I emailed the company and got a reply 3 days later about them looking into my question. When I got no response I called the company line, and I was told my product was delayed. The date for the delayed shipment has come and passed again, and still I have nothing that I ordered. I don't know why this company does not give updates, and if you are curious you have to search order status yourself. Mine has said "unfulfilled" since February. They never have sent an email saying status is delayed, or even offering a "do you still want this product?" And you think, I should cancel my order, and the response is I was charged immediately for the product and I have already paid it off months ago. But yet here I sit, with nothing I have purchased. I would suggest buying from Macy's or a department store if you really want Betsey Johnson. This company doesn't care if you get what you ordered.

UPDATE: My product finally came 6 months later, 6 months to the exact date I ordered them. Let me remind again, they did not say they were pre order--- the boots are pretty, the review stands because I wanted to wear them 5 months ago. And the website barely in July added that they were a pre-order to the site. And still no real customer service, or even a promo code because they charged my credit card instantly and sent no product for half a year. I still say, save yourself a headache, buy from Macy's.

Ordered my daughter shoes in January. Told me they were back ordered till March. March came know they say back order till June this is not acceptable. I can see 30 days maybe but almost 6months really and when I ordered they said in stock. Was for a important event which has passed sadly.

BetseyJohnson.com has the absolute worst service of any online retailer I have ever purchased from. I never write negative reviews, but this was seriously so disturbing I felt it necessary. I ordered a pair of shoes to wear on my wedding day. When I received them 19 days later, one shoe was a 6.5 and the other was a 7.5. I contacted them within 10 minutes of receiving my delivery. The response was to start a return. No other help or apology offered. When I started the return, there was no option to state that the company made an error. Then they wanted me to pay for the return! I called them back. I waited on hold for about 15 min before being disconnected. I tried the "live chat" only for no one to respond. I called again, nothing. After 3 more calls I finally get through to someone who says they will refund me and send me a label to send the items back for no charge. And then I get the email with the label and refund minus a "processing fee" that happens to be the same amount as shipping. So now I have no shoes to get married in and a retailer insisting I pay for their mistake. No thanks. F BetseyJohnson.com. Never ever buying anything with that name on it again!

I live in Canada and recently tried to order a pair of shoes online and it was a whole ordeal. The shoes themselves are listed as 130$ on their site so I purchased these using a 20% discount so I got a couple of bucks off. Fast forward and I saw they charged my 182$ for the shoes in total (with a discount included!)
Then I received a call from FedEX saying I would be charged an additional 60$ in fees to cover duties = this brought the cost of the shoes to 242$...

Getting a refund was a challenge in itself because apparently Betsey Johnson customer service cannot cancel orders themselves so I had to go to Fedex to cancel. When I finally received my refund I only got 134$ back... apparently they charge you shipping and restocking fees when you return (make sure you read their "shipping policy" online, because this is customer services only response to these inquiries.)

Essentially I paid 50$ for the pleasure of this distasteful experience; needless to say, this has tainted my view of the "Betsey Johnson" brand and I won't be caught dead ordering with them again. I strongly urge Canadians and international buyers to read their shipping policy and calculate how much they will have to actually pay... otherwise you will end up paying a lot more than initially thought and you WILL NOT get a full refund from them.

So I ordered a what I thought was very nice silver purse from Betsy Johnson website In January of 2020. I JUST wore it for the first time August 9th For a couple of hours to dinner, the purse is literally falling apart as you can see in the photos. I look up and the seams on the outside of the purse are unraveling, then I reach in the purse to grab lipgloss and the damn fabric peeled off! I am soooooooooooo disappointed! I've been wearing Betsy Johnson for 10-12 years and have NEVER experienced this. I have sunglasses by her from six years ago I'm perfectly good condition
smh... when I reached out to customer service they told me is was normal wear and tear, you can clearly see the color of the fabric inside the purse that I haven't been wearing it to even get wear and tear! I've never had a purse to fall apart like that, not even a 40 dollar one... now I understand the past 60 day clause, I took too long to wear the thing... but even if I wore it ten times, should it be falling apart? I don't understand where this is ok for a customer, I thought I was purchasing a quality product! Then they tell me how they're going to conduct an investigation, 24 hours later say it's normal wear and tear... what was the investigation? I would've gladly sent the purse in the be examined, I just feel the customer service is past poor and they really could care less! I never write reviews, but I can't help but to express my disbelief... I will never shop here again, signed an angry customer!

I purchased a pink crossbody Betsey Johnson purse for my daughter and she stored it against another black Betsey Johnson purse and when she pulled it out to use it the black bleed onto the pink purse. I reached out to Betsey Johnson customer service and submitted pictures showing the pink and the black purse and customer service would not help me. They told me to go back to the department store where purchased and follow there return policy. This was very disappointing to me that with showing them the proof they would not stand behind there product. Moving forward I will no longer support this brand.

I purchased a backpack from Dillard's. I have to reach out to customer service because the threading inside of the backpack calls the zipper to go off track and break in the emblem came off. The 1st person I spoke to slow Florina via email told me that she was working on it. I reached out to her over a couple of weeks to no Avail nothing was given but excuses. After 5 Weeks with no resolution I responded back to a previous email only to get a return stating that next week someone will reach out to me. I responded back to that email stating that I was looping in the person that was included in the email and would look forward to a resolution the following week. Instead I received an email within minutes of sending this email from the person who was to respond very rude. None of what she discussed in the email was what for raina and I had discussed I had no idea that Angela would be in office next week looking through product to find me a backpack. It was not information that I needed to know when she mentioned that 25% of their staff have been laid off and they're having difficult time with cauvet 19. I've purchased over 15 items from this company I will never order a nother thing from them and if you are smart you will stay away from this company it is not always the product as the product does well most times but it is the customer service that you have to deal with that have no respect for those that spend their hard earned money on their product

Over the years I have been a loyal customer and have loved Betsey Johnson products. But the recent customer service I've experienced has led me to write this review and no longer purchase from this brand.

On their site the return policy is clear. You can't exchange or return clearance items or earrings for hygiene reasons. However, surprise they will refuse to refund you for sale items as well. Even though items listed in the clearance and sale sections are completely different. When I pointed this out they ignored me. I have sent them 2-3 emails now and the last one I included screenshots of the items I purchased that weren't on clearance. And still being ignored. I guess my issue isn't going to be addressed in the multiple emails I have sent so I'm going to give them a call, but with how bad this has been I expect them to just hang up on me.

If there is anything you think won't fit, steer clear of buying anything from them. You never know when they will randomly decide to go against their own policy and then good luck getting a response.

I purchased 3 products from Betsys website, being from Canada I realize there is exchange to US funds. By the time I received the product with shipping the amount was almost doubled. I month later I received a bill from fedex saying I owe 104.00 for duty and shipping. I will have paid 3 times the cost of the product. So I say beware to all Canadians to think twice of what you are going to pay for these items. Not worth it. Payed over 300.00 for items priced at a little over 100.00. Ripped off
Janine Chabot

You discredit the brand even abroad
I live in Russia and for many years t I'm shopping at online stores of different countries, but I mainly buy Italian shoes made of genuine leather. With the products of designer Betsey Johnson, I met only this year, when I was looking for some interesting sandals and it is with transparent heels. And so, I saw them at Macy's! I fell in love with them at first sight: an unusual combination of two floral patterns, a transparent block heel, slightly flared in my favorite style of the 1970s, and in the heels you can see... flowers! I bought both pairs: BLACK MULTI and MAGENTA MULTI. However, the synthetic fabric of the upper of the sandals, made in China, turned out to be quite tough, but I try to wear them with silicone pads.
I became interested in this name and found the Betsey Johnson online store. My attention was attracted by shoes MAX BLUSH decorated with small jeweled detail that would fit perfectly to my beautiful embroidered dress. Several pairs of my size of this model were on sale according to the site information. I was very pleased to make my first order on the official website of this legendary designer, so, on April 13 I placed my order and got confirmation. I was a little surprised that within a few days the status of my order was not changed, but the message received on April 18 led me just in a daze: «unfortunately, the following items are not in stock at this time». And my order was cancelled. An even stranger thing happened the next day: these shoes of my size were on sale again! However, I was afraid of repeating this situation and that I would remain without shoes at all. Therefore, I chose to buy the last pair of these shoes the color of MAGENTA on site 6pm. They did not disappoint my expectations.
I am grateful to the designer Betsey Johnson for the fact that she tries to make fashion available to people with different incomes and the products of her inspiration as cheap as possible, but some of her employees do not increase the credibility of her brand. I met such mindlessness for the first time.

On March 2nd of this year 2019. Decided to splurge and get NEW luggage. Didn't know what brand, just looking on Amazon. I spotted these beautiful purple suitcase a set of 3. Received them on March 5th, by March 25th, I was on the phone with "Amazon", then "Betsey Johnson" and then " Amazon. The seam ripped inside of 1of 3 and I just wanted the 1 replaced. I thought it would be easy. Nope! Amazon said we have your set 3rd party 100$ more... we can refund you, or call Betsey Johnson customer service. Bruce at Betsey Johnson said sorry call Amazon. I said my warranty is with Betsey Johnson NOT AMAZON... you are not our customer... wow WHAT