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bet365

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bet365 Reviews Summary

The overall reputation of the company appears to be significantly tarnished by numerous customer complaints regarding its betting practices and customer service. While some users appreciate the variety of betting options available, a prevalent sentiment is dissatisfaction with the handling of bets, particularly regarding payout discrepancies and account management issues. Customers frequently report difficulties withdrawing funds, inadequate support responses, and a lack of transparency in operations. This combination of negative experiences suggests a need for the company to enhance its customer service protocols and address concerns about fairness and reliability to improve its standing among users.

This summary is generated by AI, based on text from customer reviews

service
21
value
20
shipping
11
returns
12
quality
18

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Frank A.
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Scam stay away
December 2, 2025

I went in at signed up at 8:00.5 minutes and approved. Then deposited $400 got $400 match. Wanted to place a bet and s little slots. Was trying to make a bet. Kept saying insufficient funds, but said $800. Start a chat with customer service. 1:32 minutes later. I'm told I can only use my money on a handful of crappy slots, no sports betting. Even after I went through the $400 bonus which popped you have played your bonus. And still could only play a handful of crappy games. $800 gone in 15 minutes. Stay away!

Date of experience: December 1, 2025
Canada
1 review
0 helpful votes
Follow Patti C.
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They can restrict your account for no reason at all and then you get the run around on getting a answer why and have to wait for them to review your account, I won't be wasting my money on them anymore

Date of experience: November 8, 2025
Maryland
1 review
0 helpful votes
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They will rob you. They will literally take your money, delete your account and won't tell you why. Don't spend a penny on this app

Date of experience: October 20, 2025
Illinois
1 review
0 helpful votes
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Don't never use bet365
September 15, 2025

They closed my account for no reason cause I log in on my man phone what is the problem I never had no problem

Date of experience: September 15, 2025
North Macedonia
1 review
0 helpful votes
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I was an active player for almost two years and deposited well over 1500 euros. When their incorrectly settled bet was corrected after I reached out eith proof. I was still not able to receive my money that I won fair and square. No wonder they have 1 star reviews as they are 100% scamming people! Beware and dont waste time and money into this site!

Date of experience: March 1, 2025
North Carolina
1 review
0 helpful votes
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What in the world?! I had an error creating my account. Went to create a new one - said I had one. Customer service said my account was closed due to their terms and conditions!? I asked why... he said "we have the right to close an account at any time". SAY WHAT?! I didnt have an account. No email confirmation. NOTHING! Thankfully I found out before I invested money into this company.

Date of experience: May 8, 2025
GB
1 review
0 helpful votes
Follow Silly M.
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They have scammed hundreds of pounds out of my bank which I did not authorise. I had to go to my bank to retrieve the money and they are still disputing it. STAY AWAY!

Date of experience: April 1, 2025
Canada
1 review
2 helpful votes
Follow J. S.
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Bet365 are complete crooks. Each and every bet I have put in on several different sporting events, Bet365 offer near 50% less as a PayOut option, even though my team will be in a winning position. Most often they will reduce the payout to almost 80% of the bet, within seconds. I will never use this App again and recommend that No One ever use BET365. Complete thieves!

Date of experience: January 2, 2025
Nigeria
16 reviews
1 helpful vote
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Not legit
February 20, 2025

I have been a victim of this scam and lost up to $305k. All my life i've always been looking for ways to invest and save money, so as to retire early. Unfortunately I got scammed last week on forex and binary options Investors. I haven't felt so empty in my life before. All effort to recover my funds was in vain. I recommend Alexwalterfxhelp at email dot com for saving my life, he kept me calm and also gave me his word throughout the whole process of recovery. Unbelievable, I recouped 100% of my money. I am very happy.

Date of experience: February 17, 2024
Arizona
1 review
1 helpful vote
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Worst betting site ever
February 3, 2025

Too pissed to write the whole story but to summarize they are just horrible in everyday possible go to FD or DK proper sites

Date of experience: February 1, 2025
GB
1 review
1 helpful vote
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Refusing to honour a bet
January 28, 2025

I was looking at the horses running at Limerick today and saw Bet365 were offering odds of 831/1 on a horse in the 2.35 so I put £5 to win on it. The bet was accepted and I stood to win £4,070 if the horse won which it duly did. Bet365 sent me a message 20 minutes after the race to say the odds were wrong on the bet and were only going to pay me odds of 10/11.
As far as I'm concerned by accepting the bet they entered into a contract with me which they are now reneging on. I am challenging them but wanted to put this out if anybody else has suffered also.

Nick Hajba

Date of experience: January 28, 2025
Albania
1 review
1 helpful vote
Follow Mr. Truth g.
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NOT FAIRLY GAME
January 4, 2025

IF you play in bet365 you will only LOSE MONEY. THE WINNING RATE IS LESS THAN 5%. I tried so many games and i never won. I played 200 spins and wasn't even a spin wining more than twice of the bet. If you bet 1 € you will win 0.10€. And they call this wining hand for you. I tried playing paper rock scissors and for 8 hands that i played only had 2 drawn. I playd. Wheyn you play HIGHER FLYER the plane will fly away for less than 2x 95% of the times, BUT WHEN YOU ARE WATCHING WILL GO TO 200X AND 300X. CLEARLY THEY CHEATING. BET365 IS STEALING MONEY BUT NO SURVEILLANCE AUTHORITY CAN STOP BET365.COM. No one will withdraw money in BET365. IF YOU DONT WANT TO LOSE MONEY LISTEN TO ME.

Date of experience: January 1, 2025
Pennsylvania
1 review
2 helpful votes
Follow Jackson K.
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I was jus looking for something to do when I came across bet365 so I hit join now and boom after verification I was immediately banned they gave me no reason pretty said go F ur self have a nice day...if they would have taken the time they would know I'm recovering from being hacked on PayPal so my identity was robbed smh they suck she was a waste of time yeah u Yolanda if you hate your job quit don't make other miserable if I could give it 0 stars I would

Date of experience: December 31, 2024
GB
2 reviews
8 helpful votes
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What do bet365 betting rules say about overtime:
In-Play Half Bets INCLUDE Overtime
The first half must be completed for first half bets to stand, unless settlement of bets is already determined. If a game is postponed or cancelled after the start, for game and second half bets there must be 5 minutes or less remaining for bets to have action, unless settlement of bets is already determined.

1st/2nd Half Both Teams to Score X Points – Both teams must individually score the stated number of points within the specified half only, including Overtime if played.
And for a quarter:
In-Play Quarter Bets INCLUDE Overtime
The quarter must be completed for bets to have action, unless settlement of bets is already determined.

1st/2nd/3rd/4th Quarter Both Teams to Score X Points – Both teams must individually score the stated number of points within the specified quarter only, including Overtime if played.
Where is their scam? Here:,,including Overtime if played", because in basketball overtime is not played for a quarter or a half but only for the entire match, according to the UK basketball rules, FIBA, NBA, and all basketball associations around the world.
You can read this here:
https://www.theukrules.co.uk/rules/sport/basketball/
https://assets.fiba.basketball/image/upload/documents-corporate-fiba-official-rules-2024-v10a.pdf
https://official.nba.com/rule-no-5-scoring-and-timing/
I wonder why the betting commission hasn't taken action against bet365

Date of experience: November 20, 2024
New Zealand
1 review
0 helpful votes
Follow Corey D.
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Deflect any issues to been your problem all of a sudden they cant transfer money into my account scammers! None of there online phone numbers work

Date of experience: July 5, 2024
Canada
1 review
0 helpful votes
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DON'T PLAY BET365
July 3, 2024

Withdrew $1,000.00. Money never has been received. They give you the run around that I need to speak to my bank….i need to wait 5 days……they are liars!
DON'T PLAY ON THIS SITE!

Date of experience: July 2, 2024
Canada
1 review
0 helpful votes
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Blatant Theft
April 25, 2024

Do not play any casino games. They are clearly rigged and you will lost your $. This is me having bad luck, this is reading hundreds of upset players remarks in game chats, and witnessing why they are upset. Near wins, but no actual win. Constantly, over and over again. This site must be avoided. You can find better options elsewhere. This is your warning.

Date of experience: April 24, 2024
New Zealand
1 review
1 helpful vote
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This gaming organization takes your deposits & your bets. But when you try to withdraw money they tell you that you're not fully verified. So, why do they accept your deposits & bets if you're not fully verified?
*I think they're a bunch of crooks running this outfit.
*It should also be noted that you can't close your account. When you try to, one of the options is 'indefinitely'. But there is no 'permanently' option. So, you can't actually close an account permanently once you've opened it & your personal information will always be there.
DON'T GO THERE!

Date of experience: April 23, 2024
Australia
1 review
1 helpful vote
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Experience with B365 ~10 years. Last 12 months felt like they tried to be my bank manager. Wanted salary, financials, and their KYC process also wanted my passport number. Locked me out when I refused. Not sure who they think they are! I'll miss some of their betting products but not their over-controlling

Date of experience: April 18, 2024
GB
1 review
1 helpful vote
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Bet365 is a scam
March 26, 2024

So bet365 is an absolute scam, I won £10, then won a further £20, and within seconds, the money disappeared and only left with £7. I was advised by Ali P that I would hear back once they had looked into it within 24 hours. Tonight I asked what was going on and spoke to Sammy M who advised me that the review had been looked at and that they will not refund me any money, unless I accept responsibility, in which i declined as i was not at fault. So I'm down £20. After questioning and asking for a refund, they would not refund me and closed the conversation! I don't play on it very often and when I did, they took my money and won't refund me. Customer services are awful and really need to be looked into as they must be scamming so many people. Please be aware before signing up to bet 365, as the customer services are shocking. I have evidence that I have been scammed by bet365

Date of experience: March 26, 2024