Check out our latest communities fighting
AI scams on Reddit and Facebook

bet365

1.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate bet365?
grey stargrey stargrey stargrey stargrey star

bet365 Reviews Summary

The overall reputation of the company appears to be significantly tarnished by numerous customer complaints regarding its betting practices and customer service. While some users appreciate the variety of betting options available, a prevalent sentiment is dissatisfaction with the handling of bets, particularly regarding payout discrepancies and account management issues. Customers frequently report difficulties withdrawing funds, inadequate support responses, and a lack of transparency in operations. This combination of negative experiences suggests a need for the company to enhance its customer service protocols and address concerns about fairness and reliability to improve its standing among users.

This summary is generated by AI, based on text from customer reviews

service
21
value
20
shipping
11
returns
12
quality
18

We monitor reviews for authenticity

Georgia
1 review
3 helpful votes
Follow gedevan b.
Unfollow gedevan b.
Share Review
Report Review

Scammers
June 3, 2016

Shortly. I recived a pvc code and send them anything what they wanted. Id and passport holding, id passport notarized, statements from bank and they every time finds way another verifycation. So beware this bet.

Date of experience: June 3, 2016
Georgia
1 review
7 helpful votes
Follow gedevan b.
Unfollow gedevan b.
Share Review
Report Review

They frozed my money and account. After i provide every verification steps with sending them photo with passport also notarized id and passport via post service. And they say they need a call from me. So i call them and they send pvc code. It took 28 days but i wait more than 90 days and they send twice. Nothing recived. They hold 1500$ how i can resolve this problem?

Date of experience: May 6, 2016
GB
2 reviews
2 helpful votes
Follow Harry M.
Unfollow Harry M.
Share Review
Report Review

Easy to use website but the odds are only average and the stake limits very low

Date of experience: April 30, 2016
Sweden
1 review
1 helpful vote
Follow Stephen S.
Unfollow Stephen S.
Share Review
Report Review

Placed a small bet on a horse race in order to be able to watch... video didn't work. Contacted their chat service... got the impression they didn't believe me as I couldn't provide proof, despite the fact I pointed out that it was the first time I had made such a complaint.
Decided to close my account. Can't stand companies that don't care about satisfying their customers, even if it only costs them a pittance in the grand scheme of things.
DON'T bet 365!

Date of experience: April 27, 2016
GB
1 review
1 helpful vote
Follow Monkey s.
Unfollow Monkey s.
Share Review
Report Review

PLEASE DO NOT DOWNLOAD THE APPS! I lost 25 free games at £2 spin because it crashed and Bet 365 weren't interested! Do not use this company they will rip you off!

Date of experience: February 6, 2016
NL
3 reviews
5 helpful votes
Follow Marvin G.
Unfollow Marvin G.
Share Review
Report Review

No, no, no and NO! Countless limits, everything they say you have to read at least 3 times to figure out where the catch is and no winnings at all. Ever. I was a sucker but no more. Don't give them your money.

Date of experience: January 29, 2016
FK
1 review
1 helpful vote
Follow Mark F.
Unfollow Mark F.
Share Review
Report Review

My mate was on his phone gambling in the pub. He was wondering about to take the cash out or run for greed. He took the easy option and cashed out. It was all well and good and the funds went straight to his balance. He then as most of us gamblers do reinvested the takings. After 30 mins approx he noted that his balance was MINUS £28 obviously he investigated and they told him his cash out was paid out in error and the bet had lost. They offered half his stake back as a gesture. Fortunately the other investments came good to cover the MINUS balance and he withdrew the rest and deleted his account. I use williamhill and hope I never experience this with them.

Date of experience: December 27, 2015
Illinois
1 review
1 helpful vote
Follow DIMA P.
Unfollow DIMA P.
Share Review
Report Review

Margin bookmakers
December 4, 2015

I want to be shared out with by you the personal experience of sporting bets, namely as a margin of bookmaker influence on Your winning. Details on http://highbet.wix.com/professional

Date of experience: December 4, 2015
GB
2 reviews
16 helpful votes
Follow JON H.
Unfollow JON H.
Share Review
Report Review

Shocking. I placed an accumulator bet and had one team left. They won which I had predicted and received the winnings. They then took my winnings back and sent an email saying an unknown advantage was gained so have voided my bet.

Date of experience: October 23, 2015
GB
1 review
6 helpful votes
Follow richard w.
Unfollow richard w.
Share Review
Report Review

Just a big company
October 4, 2015

I won a bet with bet365 90k on the horses not a email or congrats from bet365 sent email to see why was told big company dont notice who wins cancelled my account joined betfair got another bet up was 3k got email to say well done a wee word makes alot of difference

Date of experience: October 4, 2015
GB
2 reviews
1 helpful vote
Follow zina m.
Unfollow zina m.
Share Review
Report Review

PPL THIS IS A WARNING. After we have collated a lot of hands from one player at the IPOKER NETWORK we have concluded that this is the most crookish poker software out there. They use delay withdrawals tactics if you win. They also have teams of players on one table and often it seems like just one player using several accounts of a group of players ganging up on anyone who joined in the table. The other interesting part is the software is manipulated to get in more bets so the rakes can be higher. You are definitely throwing your money away if you play on IPOKER NETWORK. Peace!

Date of experience: September 28, 2015
Bangladesh
1 review
2 helpful votes
Follow Sumon R.
Unfollow Sumon R.
Share Review
Report Review

No 1 Bad Site bet365
August 28, 2015

They taken for processing my first withdrawal more than 5 days also i have contacted with their support team are disconnected my Chat session without response my Question. Also contacted with them over Phone but saying, "They are reviewing your withdrawal now. I cannot be certain how long this will take but it will be completed as soon as possible" Everyday they are saying it. "

Now i recommend it No 1 Bad site. If you deposit there, from then that is their property. So they will not process you any funds.
$#*!ing site.

Date of experience: August 27, 2015
GB
1 review
5 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

Had a win after being a customer for five years. Upon withdraw request all of a sudden verification was needed. Got my money. Then they closed my account as they said i am a problem gambler. Dont ever use them

Date of experience: June 9, 2015
GB
1 review
1 helpful vote
Follow Chadly m.
Unfollow Chadly m.
Share Review
Report Review

Thank you for screwing me over. Will write about this and make people aware this is no way the real deal. Your system can take bets on till the last second but shuts the doors to cash out when coincidentally you have a chance to cash a win! Laugh with me! It's a absolute disgrace and a expensive joke your system has played on me. Your jargon covers nothing but your dishonesty as a organisation.

Date of experience: April 5, 2015
Slovenia
6 reviews
0 helpful votes
Follow George J.
Unfollow George J.
Share Review
Report Review

Average
February 22, 2015

I was a customer of bet365 for 5 years, but there is always something "wrong". They put you multiple limitation on sports betting. Affiliate program is bad, you can't withdraw your earnings if you don't fulfill ther high rules.
Don't use them anymore, there's so much better sports betting websites.

Date of experience: February 22, 2015
Germany
1 review
3 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

It was going pretty well and I had made about 1200 Euros on my initial deposit of 140 Euros. I guess that didn't sit well with them. I wanted to close my account for a week or so about which i inquired their customer support. The customer service representative Nadia K. Decided, for whatever reason, that I was inquiring because I had a gambling problem. She closed my account because of that chat. Here are some excerpts of that chat:

Nadia K: Can you confirm whether you are looking to apply a self exclusion to your account?
Me: No I just needed information. I dont want to apply the self exclusion

Nadia K: In line with the comments made Jabran and the fact that you have declined the option to apply a self exclusion to your account, I will be closing your bet365 account on a permanent basis which will take effect immediately.

Date of experience: December 15, 2014
GB
1 review
4 helpful votes
Follow Julia S.
Unfollow Julia S.
Share Review
Report Review

Only one word i can use and it is CRAP!
They allow you to deposit money and then suspend your account for security, you send them a copy of your driving licence and do the postal check, still suspended (bare in mind i am a 44 year old woman). Just found out the account has not been closed with no notification or explaination! The live chat is rubbish and the call centre staff are even worse! They should get done for fraud by simply using the term Customer Services!
Avoid at all costs!

Date of experience: November 21, 2014
GB
1 review
3 helpful votes
Follow lee w.
Unfollow lee w.
Share Review
Report Review

Racism
November 30, 2008

Racism - i recentley joined bet365 bingo site my chat was banned for ever for asking a cm a question however there was two instent of racism in there chat rooms and the cm did nothing about it when i complained to customer services they also did nothing about it all they keep saying is that it is being investigated but the people responsible are still allowed to chat and make racist comments in my opinion they are not bothered i would strongly advise about joining this website as it really badly run and you get no help when you have a complaint.
Also when i e-mailed about the complaint and telled them i thought they condoned racism they sent me one back for using abusive comments which i think is a joke as they let racist comments go unpunished

Date of experience: November 30, 2008