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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Beware of this company. I was really excited to get our new table cloth cover with our logo. Unfortunately, it wasn't in the color we requested and it had two holes in the fabric. When I contacted the company on 3/17 for help, they requested photos of the packaging and the table cloth on a table. I explained that I couldn't provide a photo with the table cloth on a table, because we were renting the table for the show, but I did provide images of the packaging and a photo showing the color and holes. You can clearly see that the color is purple and there are two holes in the fabric. Despite the evidence, they requested more photos and have yet to replace the table cloth. It's now 3/27. Regardless of the color, the fact that there are two holes in the fabric should warrant a replacement. Frustrated with their poor customer service, I decided to go with another company to assure that we will have our table cloth in time for our show. I guess that $121 was worth losing a new customer and more business in the future.
Excellent customer service, easy ordering process, fast delivery and perfect product! What more can you ask for. We were VERY PLEASED!
I couldn't figure out how the edit my sign image and customer service was so helpful. They were kind and patient with me.
I couldn't figure out how the edit my sign image
Very easy order process. My direction was followed to the "t".
Everything was easy. When I had a question I received quick responses and clarity to my questions. Also, once I approved the "proof " to give the OK to print, within a few days of me approving the proof my package had arrived just that quick! They did a fantastic job and I like the quality of the table cloth, so it should hold up for a long time!
Everything was easy however I would have liked to be able to see the logo on the product before checkout.
Great way to make my shows amazing and stay in budget.
Thank you for the help, i was confuse about something and the customer service was very quick
First time using Best of Signs,...
Our ministry hangs scripture banners. We use 18"x 60". Very few sign companies allow customization to 18" in width. The background options are nice. The process is intuitive. The cost was unbelievable. The product is beautiful. Thank you.
It was good, but would prefer the option to order as a guest.
Grace was AMAZINGLY helpful! I went through another company to get assistance and I could tell the person did not want to spend much time doing so. Grace stayed on with me, we measured, I sent exact pic off the site- and was with me EVERY STEP OF THE WAY! As a new small business owner- I was so nervous about what to do and Grace reassured me!
Good service. Needed changes & it was done and arrived on time and corrected.
It took too much time to place order, chat with specialist and worked with coupon code and all. We have got the banner but, stand is too thin which can't stand even in little wind. So, Now we have to get something which can tie even the banner
Hi Sybaritic, We sincerely apologize for any inconvenience that has been caused. As we can check that the order was placed for Retractable banner stands, however, this product is not recommended for outdoor use. Additionally, to find the root cause of the error, you can share the images of the product by dropping us an email at [email protected] as it will help our team to provide you the best possible resolution.
It took too much time to place order, chat with specialist and worked with coupon code and all
Chat response time was pleasant and responded within a minute.
I really have to start look at reviews of companies before ordering. Needed a custom simple banner runner by 3/9/2023. Placed my order on 2/28/2023 artwork was approved and order said it was shipped on 3/4/2023. Never received any tracking information and paid for expedited shipping to ensure order delivery. Sent an email to customer service and never got a response so decided to call and am being told ohh sorry yea your order won't be there today but still never given a tracking number. Inquired about cancelling order since it serves no purpose to receive after today. Now I'm on this infinite hold that talks about most orders approved in 24 hrs "yea right". I'm going to wait 2 more minutes and just resolve this matter with my bank. This is ridiculous and so unprofessional. Thank goodness found a DIY solution to create a custom logo table runner using a Cricut and vinyl
This took double the time it should have if I could have understood the person I spoke with.
Had a difficult time understanding the representative I spoke to therefore I had to navigate the process without help. This took double the time it should have if I could have understood the person I spoke with.
Not only was I able to customize my tablecloth, down to the dye color, when I needed to make a quick change after submission, it was no problem to make a quick fix and then forward the amended design to the creators.
The word best in the company name is used loosely. I'm so disappointed with the quality. My banner came in two pieces. Where the 2 pieces meet there are 10 missing letters. This is a disaster and now it's too late to get another one. The price looks good but the banner looks terrible. Now we don't have a banner for our fundraiser event for March of Dimes!
Connie in Florida
Connie, we apologize for the letdown you experienced due to the missing components on your banner. Upon reviewing our records, we determined that a designer made a mistake while dividing the banner image into two parts, misinterpreting the absent letters and failing to include the bleed area. We acknowledge that you have filed a complaint, and we are currently working to find a resolution. We will reply to your email with the most viable solution and seek your approval for the next steps.
I was very happy with the ordering process, Best of Signs initially informed me my logo was blurry and I resubmitted another file. They sent me a follow up email to ensure the next image was clear and my banner arrived very quickly. I was so impressed with the bright colors, clear logo, and design.
Paid extra for expedited delivery date. They did not arrive. No response from customer service for days. Then only to say it was beyond their control and they would give half the shipping costs back. The sign was now useless as it well past the date the sign was made for. Not a company to be trusted in any of their sayings - no 24 hour response, no on time delivery even if you pay for it. And if you don't pay for it, who knows when you will get it.
Hi Smith, we sincerely apologize for the inconvenience this has caused you. We request you to raise a ticket from your Covers&all account and address it to the Brand Management Team. Please be assured that we will look into the issue promptly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shawn, We sincerely apologize for the hassle that you have faced. We understand that you didn't expect this level of service from us. We are working on a resolution and we will really appreciate if you revert us back via email that has been sent. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We have shared your feedback with the appropriate team because we value it and want to make sure that things go better going future.