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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Looks like they they have great quality products at an affordable price and fast shipping. Print was crisp.
Looks like they they have great quality products at an affordable price.
I placed several orders from Best of Signs for a few companies we have. I recently placed and order for a couple 4x6 banners for our nonprofit. I submitted the artwork in the correct format and size and when it arrived it was printed incorrectly, in the opposite! I reached out to customer service and they refused to do a reprint.
Was pretty easy once I got how it all worked. My table scarf is fantastic. Even prettier than the proof.
The process was easy from start to finish. We needed the banner quickly - it arrived on time and the step and repeat came out nicely.
A few glitches in the design app but overall good experience. I wish I could add a thin outline to lettering.
Easy to design and create. I created a tablecloth for my husband's insurance business.
Worst possible customer service you could ever imagine. Working with this company was a bit of a nightmare. I would strongly recommend sourcing locally instead.
Hi Tyler, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We are sorry to inform you that we are unable to find your order details as of now. We understand that your experience with the customer service went bad and we are always here to help you with the resolution. So if you can raise a ticket from the website regarding the issue or you can contact our escalation team at [email protected]. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Great price and fast delivery. They came out beautiful.
This is our second time ordering a stretch table cloth and again, we love it! The quality of the product is amazing and the personalized color is spot on.
This company has lousy overseas operators that waste your time doing everything but refunding your money for their mistakes. They stole $200 from me and basically...kept it. I can't get the product they promised and they won't return my money. Good thing my credit card company can just deny charges.
Hi Steve, we are sorry for the negative experience you had with us. As per your concern, we have mentioned on the website product page that product will be in multiple pieces if width and height both are more than 58.5 inches. However, we can understand your concern regard to the miscommunication, and we can see that our team were ready to provide you the resolution. However, just asked to install the decal as we provide the 2-piece decal in a such way that after installation it will look good and meet the customer's expectations. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.
I paid for a service to be priority shipped and after speaking with a rep I was assured it would arrive on time. This company is located in GA so help me understand why my shipping came from India. It was supposed to be 2 day shipping but my package ended up going through customs and more which caused major delay. This company mislead me and now don't want to fix my issue.
Hi Denice, We regret hearing about your displeasure and we are sorry to hear this kind of feedback. With every order we try to ensure you don't feel let down as our top goal is giving the proper customer service, thus we aim to provide a proper resolution. Our registered office is in US, however, it cannot guarantee where the production will happen for each product and order. Your order may be manufactured in the United States or abroad. We regret to inform you that from the review that you have wrote, we are unable to check any details since we cannot locate the order data. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. You can also drop an email to [email protected] and our team will help you with the best possible resolution.
Awesome site, looking forward to more purchases. The table covers are beautiful and well made.
I can't even express how disappointed I am with this company. Their customer service is the worst. When I got the proof to approve. In VERY poor English it sounded like they were saying my order was smaller than I wanted it. So I contacted customer service. It took nearly an entire day for someone to respond to their chat that clearly says response time is ONE MINUTE. The agent obviously had no idea what I was talking about and finally just told me everything was fine. So I crossed my fingers and approved it because I needed it by a certain date. Now that it's been shipped I can see that it will NOT arrive on time and if it arrives after my date it's useless. I am again trying to contact customer service through the chat service that says wait times are ONE MINUTE, but of course I know that's a lie. The 30 minute and rising time stamp of my message assures me that I will not be getting the help I need. I would NEVER use this company again!
Hi, Charity. We apologize for the disappointment you experienced with Best of Signs and the issues you faced with our customer service and shipping. We understand your frustration and would like to make things right.
To assist you effectively, please contact us at [email protected] with your order number. We will do our best to address your concerns promptly.
We apologize for any miscommunication and delays you encountered. We value your feedback and are working to improve our response times. We understand the importance of timely delivery and apologize if we did not meet your expectations.
Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation.
I used this company one time before and it was a great experience. Most recently I ordered a banner with expedited shipping for an event that was the next day after the "Delivery Date" given on the website. I paid extra for this expedited shipping trusting it would arrive when it said it would. Instead, it arrived 3 days later. On the day it was supposed to arrive, I made several phone calls and emailed this company, they do not respond. I had to go pay more to get the banner made locally. When finally getting a response after commenting on their facebook ad, they tell me I am within the 11% that didn't receive their order on time. They offer to refund for the shipping and tell me they hope I can use the banner for a future thing. Well I can't, it was for a grave site and I already got it made somewhere else last week. So the trash will really enjoy this banner that I paid for. The quality has been good but customer service sucks, and if you order something expedited just hope you are not part of the 11% mentioned on their website. Because you will not get ahold of them and they definitely will not give you a refund.
Hi Robyn, we are sorry to note your disappointment in regard to the delivery and apologize that our service does not meet your expectations. We always look forward to delivering the product on time. As per your concern, while placing and order, we provide the estimated delivery date and mentioned on the website that the order might get delay so customer can get an idea about the same. However, we can understand your concern and as you have faced an issue, our team has contacted you and provide you the best possible resolution.
Furthermore, we are sorry to learn that you were unable connect with us. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest.
My logo was reviewed as low quality. They contacted me and asked me if I would like for them to improve the quality before continuing with the order. I have never experienced this king of service. I was only ordering a $20 flag and they still treated me like I was placing a major order.
Thank you
This site did not let me view my custom order. I thought at some point I would be able to see it. It did not. This may cause me to return the order.
Easy and cheap! Others seem cheap, but then the shipping cost is more than the cost of the item! Also, I needed a custom size and not all sites offer that ability!
My only complaint (and the reason for the reduction of one star) is that they arrived TIGHTLY rolled up and stayed permanently rolled on the edges and after only 2 days of driving around, one of them was GONE, so I now just have no magnet at all. I am quite bummed. Please change your shipping method and ship them flat for future customers.
It was easy to design my window cling and the price was great!
This is my third order from Best of Signs. My first order was the best. The banner from that order had stitched hems and the vinyl was flexible. The subsequent two orders had hems that were fused and the banner material was somewhat brittle or stiff. The banners are so stiff that they do not drape well. There was no allowance in the material for wrinkles or folds. If you didn't fully smooth out the banner before rolling it up, the wrinkles could not be pulled out and if you tried to pull out the wrinkle, the color would come off of the banner.
My second order of banners was the wrong color even though I had supplied the CMYK code that Best of Signs had given me from my first order.
These signs were just wonderful! Better than expected. The clip art you provided was perfect...
I have been trying to order car flag over the past 3 weeks. The worst company to deal with.
Product is very good, Best of Signs customers service is lacking
Hi Isabella, we are sorry for the inconvenience caused to you while placing an order. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. We would request you to elaborate on the issue and write to us at [email protected] so we can get it checked and prevent it from happening again. If you have any concerns, please feel free to contact our customer support team via call or chat. We are glad to know that you like the product we offer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chandra, thank you for your time and feedback. We are sorry for the hassle that this may have caused. As per the artwork, the orientation of the banner has to come vertically because you have selected the size 4 x 6. The width is less than the length of the banner, which states that there will be blank space in the length side (top and bottom). This was shared initially by our design team and also was approved by you. We have shared a resolution to your email, kindly reply to us so that we can give you the best outcome. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!