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BestCanvas.ca Reviews Summary
BestCanvas.ca has a rating of 2.5 stars from 699 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BestCanvas.ca most frequently mention customer service, credit card and tracking number. BestCanvas.ca ranks 20th among Photo Printing sites.
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Do NOT order from bestcanvas.ca. I ordered a blanket for Father's Day at the beginning of May so I had almost two months to receive the product. It is now JUNE and I still have nothing. The company apparently has no idea what happened to my order. When I e-mailed them they said "Regarding your request, we had to conclude that for unclear reasons your package apparently had never arrived at the depot of our shipping partner UPS."
They told me that they would make a replacement and ship it out. I was told that I would receive my order within 10 working days and as soon as the order ships I would get an email with tracking information etc. WELL, it has been almost one working week and I have yet to get an email saying that it has even been shipped! So will it magically show up within the next 2 days? Yeah, probably not.
I have now requested a refund! And I can tell that this is going to be a painful and VERY long process too. I am furious and it seems like a lot more bad reviews have popped up since looking prior to ordering. I am super disappointed. Never. Again. Scam scam scam!
The pictures were all chipped on edges and they want me to cut the whole pictures to get refund and get a new delivery. I had to pay duty on this order and I do not want to pay extra duty because of their mistake. They ignore my request and keep offering same bull $#*! offer. Stay away from them
Ordered 6 mix pix tiles ended up being almost 100.00 after having to pay dutie plus shipping etc I was under the impression the company was based in Canada, to come to find out they are f*#cking foam no where does it state that it's foam waste of money could have went to Walmart for less! Very unsatisfied and not to mention half of the picture are a blur do not recommend
I am an artist and a regular client of Best Canvas, ordering many prints from my art. For few years they are doing great job for me in regards to quality, prices, delivery and customer service, even now in current Covid-19 situation. I would greatly recommend this company for all your prints. Thank you
I am so in love with the canvas' I ordered. They all turned out beautifully! And the cost was amazing and shipping took hardly any time at all! Highly recommend this company!
My 82 year old aunts house burned down and she lost everything. She is from Carrickfergus, Ireland and adores the local castle there. Best Canvas took an old greeting card and enlarged it for me to give her as a house warming gift when she moves back to her old property after a complete renovation. The canvas is perfect! I shed a tear when I saw it and it will mean the world to my aunt. I would not hesitate to recommend Best Canvas. I live in Canada and had the picture within a week of ordering it. I am thrilled. Thank you!
First time ordering from best canvas! I received my prints later, but it likely had to do with the current situation.
Prints look great, and low cost! Will be ordering again!
Not worth the money. Not good quality. I just purchased photos on acrylic - which is not cheap and they look horrible. Not worth the spend!
Ordered a cushion from them the end of March, got updates until the 15th of April on where it was at. Then I had to email them in order to figure out where it was. Turns out it some how got shipped back and they had no intention of emailing me to let me know.
Even with a small picture from digital camera... love it! The picture was enlarge to a big size and it still looks great... thank you so much
So here's my story: I search and log onto a Canadian website to purchase a custom canvas print. It turns out to be a company based in Miami, USA that ships their prints from Germany through UPS based in the United Kingdom. I have paid more in shipping (which I agreed to) and now UPS brokerage fees than what the actual print cost!. Oh, and the print has never actually been delivered despite being told it was "in transit and on time" 7 days go from a distribution centre less than 1 hour from my home. Go figure? I still would like my order fulfilled but if that can't be done a full refund would be appreciated. I have tried every which way possible (for a mere customer) to contact UPS but to no avail. Thank you.
I ordered 2 8$ canvases. $16 worth of product. With shipping it came up to $32, so I decided to get them. NOW I'm supposed to pay an extra $20 on import collect. 52$ for 16$ worth of stuff. No thanks. And it hasn't even come in so we'll see if it does.
Ordered a framed 8x8 of my wife's family dog that passed away. Photo quality is amazing, frame is good quality and the price was very good.
Great quality, great price, great customer service, super fast delivery,! Use them for myself and for gifts!
5th order. Colours and work is professional. Very reasonable. Customer service is great. Would totally recommend.
We have been purchasing product for two years, as we sell our photographs on canvas.We have had great customer service in the past and now as we have asked for a refund on a twisted frame. No replies to multiple emails. There are lots of competitors. Avoid this company. They don't care
Every order I've made (now over $3000 in the last few months and I would imagine a worthy customer) has had errors in it. Packaging is terrible. I keep emailing them about putting smaller canvases on bigger canvases because it stretches the larger canvas. The last order I actually had them cut the packing in the large canvas and put a small canvas inside. I had dirty fingerprints all over a packaged canvas! The photo wasn't aligned properly on 3 of my 30x40's. They often send one canvas in an order to meet their shipping promise' but then a few days later they'll send the rest of the shipment.
I'm losing faith and I can't trust to give this product to my clients. It's not a reliable source when you are always waiting for replacements.
Time to shop for another supplier. I assume I will get the automated message to contact them. I've contacted them lots...
Fast shipping. Easy to create. When arrived they look great. Very happy and the price is amazing. I would definitely recommend.
This website is employing deceptive measures to make it appear that they are based in Canada. They are actually based in Florida and are using UPS for international shipping. This means upon receipt of your package you WILL be unpleasantly surprised with exorbitant "entry preparation charges" and brokerage fees. No effort was done during the order process to warn the consumer about this.
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.
I just got my order from them after the first one was lost, and I should say Im very impress with the quality.
From the business
Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.