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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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Best Buy is a place that you aleays keep just in case you need to get something at last minute that you couldnt find cheaper somewhere else. Rarely do I ever shop here. I prefer better prices.
Not a fan of their Geek squad service since many of their techs are very beginner type. I wouldn't buy their plan considering you would be spending almost double of what you originally paid for.
I have purchased a car stereo that needed to be installed to find out that the sales person was incorrect in promise time (offered a time when service was not even available) I did not even receive an apology from the manager who was quick to tell me that even though the time had been written on my paperwork by the clerk, I was wrong to think that they would be there at that time...
Why would anyone shop at BestBuy when many other online vendor offer must better price. OH forget about their price match Guarantee, their idea of the price match is take the final sale price of other vendor and then add tax on top of it for a higher final price. Contact their customer service and they will direct you to pages and pages of mumble jumble policy for enjoyment. No wonder why they are losing business to the other vendor.
Best Buy is a far cry from what its name implies, but on occasion they have good deals on computer parts and other electronics. Worth a look occasionally if you use sites like Pcpartpicker.com.
Where I shop for almost every occasion! Always a good find.
I bought some computer accessories, stationery and a camera. Great deals
We've ordered from Best Buy online twice and picked up in store. It was easy and flawless.
As the title says, it is no more "BEST"
Technicians are poorly trained. Customer service is worst. Unless you have more time to hold, you can call them. When you are at their mercy, you know the pain. They keep transferring phones from one to another. Everyone is a supervisor. That is what they call themselves. My refrigerator took 2 months to fix (still broken). Finally, they approved to get a replacement. My elite plus status was downgraded without any notification.
For repairs, they send A&E company. This company will try to experiment your device/appliance. They come one week to check, order parts and then come next week to fix. Even before your device is working, they might have gone away. You have to repeat the same cycle again and again.
I received a tv that wasn't working properly on arrival. I gave them a call and fixed the problem fast and efficiently. The have great customer service!
I visited today to expressly use a $5, and $10 certificate. Unfortunately I had not recognized that Outlook prevented download of pictures and the bar code for both certificates were not visible (I'll own that). I was able to find the $10. Email with the bar code. The register attendant got annoyed when I could not find the $5 coupon email. It looks to me if you see a $10 certificate is valid, why would the $5 not be, and simply do an over-ride. He told me if I found the email to come back within 2 weeks and it would be credited.
1. It's not worth my time to go back to the store (20 mins away) for a $5 discount. I consider it a lost cause at this point.
2. This young man has no inkling of negotiating with a customer, even when one certificate (larger at that) was found.
3. There is an OfficeMax which is located 2 stores down, which will serve well to purchased ink cartridges.
Today, BestBuy lost a very valuable purchaser over a trivial matter.
I always find great deals at Best Buy and the online order and pickup at store is very handy.
They seem to know what they are doing and can take you right to what you need.
I bought two items from the best buy online and the time from ordering to receiving via mail was short of amazing. I'm very pleased with best buy.
Their site has almost the same as their store, to tell the truth there is other online stores weree the same products are cheaper
I shop in the store when I need supplies (obviously that don't need returning), but it is the stupidest and most disrespectful practices towards customers ever. Go elsewhere for your electronic needs or appliances.
Pay a restocking fee. One of the first companies to introduce, and they haven't given it up yet. I shop in the store when I need supplies (obviously that don't need returning), but it is the stupidest and most disrespectful practices towards customers ever. Go elsewhere for your electronic needs or appliances.
The selection is great, and the prices are OK (I don't mind paying more for the convenience of "everything under one roof"), but I'm only willing to use Best Buy for the collect at store option now.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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