Best BuyReviews 1,792

We were in the store trying to shop for several electronics items, trying to read boxes and digest information so that we could make intelligent buying decisions. But were confronted and chased by several folks trying to sell us solar panels. This is the absolutely last thing we need. We don't want solar panels, and left the store without getting the things we do need. Harassed customers will leave and never return - I can't understand why they allow this. Even if they sell a few solar panels, they need to balance this against the profit loss from other items that customers might have bought if they had stayed.

I have never had any issues shopping with Best Buy but part of that is because I don't shop much there anymore. I am not a fan of their policies, especially return policy. We purchased a camera the day before our honeymoon only to find out after we left it wasn't working. By the time we got back from our honeymoon the 10/15 day return period was up and we were told nothing they could do and to contact the mfg. I had to spend my own money to send it back to mfg only to learn that the camera had been damaged and possibly dropped. This was supposed to be a brand new camera. My husband did mention that the box appeared to look like it had been re-taped shut. The mfg did fix it for us and I had to pay again to have it returned to me. I still purchase things from best Buy sometimes but a little more leery on the more expensive items. Usually Walmart or Amazon have the same thing cheaper and their protections plans are much cheaper as well.

Leaving my computer with them for a minor repair, I was asked if I wanted to give them $100.00 to back up my memory. I asked "Why? The service requested has nothing to do with the memory; isn't that correct? The clerk at service intake agreed that it would not be necessary. Yet, when I picked up my computer, I discovered that Best Buy DID go through the effort to wipe all but six basic programs off from my computer. I have read further reports on this operation and today I will ONLY go into a Best Buy if I need to use a rest room. One of America's absolute WORST!

Do Not shop in the Westminster Store. Do Not trust their geek squad. I was unable to accompany my grandmother to the store when her 18 month old HP All in One computer stopped working. In the span of an afternoon the sales team and Geek Squad looked at her computer and convinced her it was dead and way too expensive to fix. They charged her for programs and virus protection she already had and convinced her to buy an ASUS brand and told her HP is going down hill so it was a better buy. They also charged her to transfer her data for an additional $60. I talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. I had contacted HP and they were willing to repair it for free because it was only 18 months old. When my Grandmother went to get it she was told they had to rip the old one apart and it was useless so they recycled it. Not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. I am disgusted with Best Buy. The sales team and geek squad are thieves. I understand they are in business to make money but really do they have a conscious? I will never shop at any best buy store again. I encourage others to boycott and if you do have to interact with them please help your elderly relatives when dealing with these money hungry criminals.