Best BuyReviews 1,792

We were looking forward to purchasing our major appliances from Best Buy because of their quality products and established and well-advertised customer service but our experience has cost us many unnecessary hours of frustration. I'm writing to express my dissatisfaction with Best Buy's customer service.

First, we tried to place our order online but received error messages directing us to call our order in (please see the attached images). When we called, we were disconnected multiple times (not a result of our connection) during the conversation. Only on the third time my husband was disconnected did the customer service representative call back. He had to call back the other times and explain everything all over again. Because of different reps accessing our order thereby locking it, each new rep he spoke with could not make changes or even access the account. They suggested that my husband go to a store to schedule the installation because they couldn't do it over the phone. He did go to the Long Beach store where they weren't able to confirm the installation date because the install department was closed and couldn't get anyone on the phone. I had to call the next day to schedule the install when they told me they would call and they did not. During that conversation, I was told by a rep that we could use gift cards to pay for the installations but in reality could not. We were also told the dishwasher install would be free but the installer charged us $200 because he had to install a different fitting (which was not specified in the product description nor in the required installation kit).

Next, the stove delivery & install were scheduled for the same day (9/26). We were sent an email the night before showing that the install was scheduled before the delivery of the stove!?!? Because of this mistake, the install needed to be rescheduled for days later causing further schedule changes and inconvenience. We were without a stove for more than 2 weeks.

After notifying Best Buy of these issues, I didn't hear back from anyone for 3 weeks or so. I pressed the issue and received more terrible customer service. I am never shopping with Best Buy again and would advise you not to as well.

I shopped for this TV for wk. S leading up to Blk. Fri. BestBuy had it in stock rather than the back-order runaround fron WalMart. I have not seen it for less anywhere since. NO buyer remorse.

Bought a couple of electronics, and as I expected, the product is high quality and better compare to Amazon. Great!

Quite simple shopping process with very good prices, even better than Amazon, love the special black Friday deals.

BUYER BEWARE! Save yourself wasted time and effort in dealing with Best Buy's false advertisements and incompetence.

I ordered a "Deluxe Edition" online as stated in my e-mail receipt. Instead, they sent me the standard edition. Turns out, they adjusted their online title and deleted the word "Deluxe Edition." So, fine; let's say it was an title error online. Everywhere online and even the apathetic agent I spoke to on the phone said I could return in-store, but can you believe even the store refused to accept my return!? No offense, but what is this!? This just seems like a fishy scheme to steal your money and say, "Too bad, so sad."

(Best Buy did redeem itself slightly with the 2nd agent I spoke too, who was significantly more friendly and helpful, but I didn't want to waste time mailing the item back after all I went through already and risking any additional, surprise nonsense from this company.)

Please purchase from another store who cares and is actually honest about their advertisements. I can vouch for Amazon, which usually has better prices than Best Buy anyways; Amazon.com's customer service is excellent and efficient. When there were any issues, they'd resolve it ASAP. Honestly, I have no complaints with Amazon, and I've shopped with them for many years.

On November 27,2015 a great printer for a great price was ordered. Only a few left. Decided too good a deal, ordered 2 more for my daughters. Within an hour, one was cancelled--none in stock. Three (3) days later, second one was cancelled--none in stock. Today, December 10,2015, 13 days later the last one was cancelled; the reason--processing error. I called the store the same day I originally ordered the printers and the store customer service person said the items offered were not available in the local stores and had not been for a while--they (Best Buy) were having difficulty with the online sales because of heavy volume. You would have thought they would have been prepared for the one thing that was exactly what they wanted--HIGH VOLUME!