Best BuyReviews 1,792

Placed order, check status, card was charged. The day of pick up the website said store preparing order for pick up. Store closed and then received an email that said order wouldn't be ready for a month. Tried to chat with customer service, estimate wait time 20 minutes, 20 minutes came and went and then Bestbuy said that there was a technical error and that I need to start a new session. Ok second session nope, third session finally got to talk to someone, and all I wanted to know was my order going to be here by Christmas? All the customer service rep would say is that bestbuy is trying there best to fulfill my order. So no answer, huge amount of time wasted and they took my money and provided no answers. Buyer beware.

The store had this "12 days of deals" event which included getting your items by Christmas. I spent a few hours looking for "deals" and ended up with several items including a much advertised discounted 55" TV! Their site indicated that the nearby store had all those items so I chose to pick them up there. Next day I received notification the items were ready... all but the discounted 55" TV! Apparently they were having a hard time fulfilling that order due to unavailability. The same TV was still showing as available at the same store but with a lesser discount! At first the message was they would try to fulfill soonest, then hours later message changed to fulfilling within a month and of course if unable, they'd cancel the TV order. I thought it was a mistake since the website still indicated the store had it! Then I goggled around and discovered this was a trend/pattern bb uses, with possible cancellation as the end result. Shocked big store like bb can stoop this low so shame on you for wasting a customers' time and misleading with flashy "sales" when you can't keep your end of the bargain
UPDATE: Day after the above review, message came that the TV was now available for pick up. Unfortunately, after their January delivery message, I gave up and found an alternative. The company needs to fix the disconnect between Bestbuy online and the stores. Customers shouldn't suffer because their inept internal processes.

I needed a product the same day and needed to pick it up at Best Buy during my short lunch break. Therefore, I ordered it online for one hour pick up. The receipt even stated it would be available in one hour. Also, the latest commercials even make the same claim. However, when I arrived two hours later and after waiting for 20-minutes at the pickup desk, it was not ready for pickup. The employee told me that the order may not be ready for days as they had over 300 online orders to prepare, but only had one employee assigned to pick them up. I had to cancel my order and go find the product myself. Then I returned and found out that one was working the checkout stand and I had to checkout using the pickup desk again. After another 30-minute wait, I was able to checkout and return to work late. So, Best Buy advertises that for your convenience you can order online and pick up your product in an hour. However, in actuality, it took me almost an hour to get my product myself in the store. I know that Best Buy was in trouble a few years ago and losing money because of poor customer service. Well, it seems that they will be in trouble again because they still have not learned their lesson.

I purchased approx. $4650 in appliances from BestBuy 3 weeks ago. They used a 3rd party: XPO Logistics to deliver appliances.

The tech broke my door and had the nerve to kick the broken piece off the deck and never tell me. The door was brand new installed in September 2019 due to a hail claim from earlier in the year. I caught it all on camera thanks to my Ring Doorbell Camera

I've been contacted by several minor employees from both companies asking me to fill out forms for the damage claim and find my own estimates. If this were an honest accident and the man admitted it to me, this would be SLIGHTLY more reasonable but since he broke my door and hid the damage I think this is nuts that I would have to do ANYTHING to get this fixed.

The video footage I captured has gained some traction since then posted on TikTok, Instagram, Snapchat, YouTube, Facebook, and more.

Because of that traction, I've since been contacted by higher level employees in the company. They have decided they'd help me locate the correct contacts to get my door fixed.

I will keep this review updated to convey an honest, unbiassed perspective on how BestBuy and XPO Logistics handle this.
If my door is fixed within the next week and I am properly compensated for my time and distress in this matter, ill modify this review accordingly.

Paying for $5000 in appliances and then capturing a crime on my property (and hiding it) really makes me regret the entire purchase. I won't be buying from BestBuy again if this isn't handled properly.
I'm requesting a prompt door repair and a 100% complete compensation for my appliance purchase.

VIDEO HERE: https://youtu.be/hazfyvkWZkg

We ordered a printer, ink and paper to be sent to a home in Miami. Best Buy sent the printer properly to Miami but sent the ink and paper wrongly to an office address in Washington DC. Customer service was a half hour wait to speak with Grace in the Phillipines. She was awful and has now cost Best Buy a lifetime customer. She told us we had to take care of the problem since the building in Washington DC accepted the wrongly sent package of paper and ink. She kept repeating herself and putting us on hold. And then we asked for a supervisor. She refused to give us a name, had us hold 20 minutes, came back on and said she would then get the supervisor, had us hold another 28 minutes and then hanged up.

I ordered a MacBook for my daughter for Christmas, They were able to pull the money out of my checking account in about 2 seconds. I then called customer service to work out some shipping details and was told they weren't sure they even had they product and wouldn't know until mid December, I asked the representive to please refund my money so I could purchase the product else where. I was told it would take 30 days to receive the funds! How is that okay? They were able to take money for something they didn't even have and wont give it back to me in time to get another laptop in time for Christmas! NEVER AGAIN will I shop at Best Buy, just BEWARE!

I recently purchased a coffee maker on line. 10 days later I noticed the item I purchased was cheaper a three different stores their return policy was if you see a lower price on line or in store we will match the price, but hidden some where else on their site you have to search for it, is a full page off exclusions that amount to they don't price match the the way it states on the main page. Because of this I will never shop best buy ever again and I will tell all my friends of my experience

I bought a MacBook Pro from Best Buy and ended up returning to the geek squad for over 60 hours! Of their trying to UNSUCCESSFULLY properly set Up my new computer. It was a nightmare as I needed it for business. They never got it right and each trip there was an hour for me. I then had to pay a private tech. 5 years later( this month), because of the good price, I purchased another Mac computer, keyboard etc. as well as A new printer Epson workforce 3720. The printer malfunctioned after spending 3 hours driving to and fro to pick it up, set it up, load it with new ink etc. If you need help, after holding for 30 minutes, they hang up on the phone as they don't want to answer a question that doesn't involve a new sale. Best Buy Is a substandard store. Selling is easy, but it's customer service that Satisfies customers. They have lost me as a customer and one day I won't be surprised when I read about their bankruptcy. Their disregard for my time and Tough-luck attitude when they sell broken merchandise or don't service it properly is clearly their corporate mentality. They should pay ME for the many hours I've Been inconvenienced Due to their faulty merchandise or indifferent and inept staff. (this does not apply to the sales people who are very nice)

Well, I don't normally do this, but I just had to buy a new microwave since my old one went kaput. Like a total idiot, I went to Best Buy, and I must say I will NEVER, NEVER, EVER patronize that business again. Their website says they will recycle your old microwaves. What it doesn't say is that they will charge you $100 to do it. I don't mind paying a reasonable recycling fee, but that is NOT reasonable, considering I just spent several hundred dollars on a new appliance FROM THEM! The Samsung microwave was no more or less expensive than it would have been had I bought it from Home Depot, Lowes, or Amazon. The difference was that none of these other businesses leads one to believe that they recycle and then charges a totally outrageous price to do it. There are other places in Reno where I can take it (I hope), but Best Buy is bogus. I hope that if you are considering buying any type of electronic device, TV, stereo equipment, or appliance, you will all think twice before considering Best Buy. There are too many other choices for them to behave in such an underhanded manner.

We bought a dishwasher recently. The sales person was helpful and efficient and the price was good. But the delivery was a nightmare. No delivery made the first day, no phone call except one attempt to reach my husband by cellphone at the very end. The next delivery date was canceled without explanation. So was the third. At that point, I canceled the order but was unsure it took. The service person just kept thanking me for buying at Best Buy and I had to keep saying, "no I didn't. I am canceling." My husband called the Best Buy credit card number to confirm the cancellation was showing up and they kept trying to redirect him to the store and finally cut him off. The store person kept trying to put him on hold until he started getting. The store person ended up being extremely rude. You would think Best Buy would have tried to save the sale. All it would have taken was for them to stick with the third date. They have the worst customer service I have seen in a long time. I don't know how they even stay in business as I can see from this site and others this sort of thing frequently happens. They don't seem to care at all when they lose a 700-dollar sale!

So, I am writing to you today to talk about my experience with Best Buy. I bought the total tech support because I thought that it would be worth the investment, was I wrong. So here is what happened to me today and why I will not be renewing my total support membership.
At 11:21 this morning I called the Millbury Ma store to tell them that a Turtle Beach headset that I purchased or my son was less than a year ago was not working, They told me that they could not deal with that item because it was not part of the support policy and I would have to contact Turtle Beach.
At 12:09 PM I called the *******778 number to verify if this was true or not and they told me to make a appointment and the store should take care of everything. I tried to relay the information that I was told by the store personel earlier but they assured me that it would be taken care of. So I made a 6:40 PM appointment to bring it to the store.
At 3:40 PM I called the number again to verify that I would not be driving to the store and find out that they would not except the item. The woman again assured me that if they could not fix it at the store, that they would send it to the manufacturer for me.
At 6:40 PM I arrived at the store and was told that they could not help me with the item and I need to contact the manufacturer.
At 7:00 PM, I called the 1-800 number again and explained everything that happened to me and they told me that the store did the right thing. I was extremely irritated because I was told by 2 different representatives that things would be taken care of. I insisted to talk to a supervisor and they told me that there would be a 1 hour wait time. They told me that the supervisor would call me in one hour or so. It is now 9:10 PM and no phone call yet.
I am not happy and I will not be renewing my total tech support membership.

Oven range came with a big dent out of the box. Scheduled geek squad to come and replace the damaged part. The rep on the phone even mentioned she wanted to schedule the repair far out so the store is sure to have the replacement part. I get an email confirming my appointment which is a 4 hour window, and get reminded again the day before. GREAT.
The technician shows up asking me if I have received my replacement part. What?
Oh he calls the service center, and he is asked to hold 15 minutes. He hangs up because that actually means 45mins in reality.
He then tells me he will swing by the local store and see if they have the parts.
Meanwhile, I have to clear up 4 hours of my time AGAIN to get another technician here to fix something that came damaged.
Why spend money to be hassled like this? Should have gone to costco. SMH.

I've had a Best Buy account since 2008, never missing a payment if I had a balance while purchasing tens of thousands of dollars worth of products. After paying off a $633 account balance on 8/4, then buying an almost $6000 82" television on 8/28 paying $3000 at the time of purchase, On 9/21 I received a call from Best Buy/Citi Bank. A rep proceeded to tell me I missed a payment, owed the missed payment, a late fee and my next payment then demanded to know when I would make a payment. I explained there must be a mistake as I had paid my entire balance in August and just received my first bill since I purchased the television, payment due in October. The rep said I had a $28.38 that I didn't pay in September. I asked what the $28.38 purchase was and the rep told me I had 38 cents outstanding for September plus a $28 late fee. Needless to say the call went downhill from there. Even speaking with a supervisor wasn't helpful, that supervisor at one point justifying the late fee by saying the credit agreement gives them the right to change the late fee on an outstanding balance. It wasn't until I hung up and called customer service again did someone decide to waive the $28 late fee on the 38 cents balance.

I'm not sure why this situation irritated me so much but I have 3 words for Best Buy after this. Return, cancel and Amazon. I'm thinking about returning the $6000 television, canceling my Best Buy account and purchasing the television and all future electronics from Amazon. A company's customer service has to be better than this.

Every electronic that I've purchased there has always had to be returned. I bought a Compaq desktop computer there which malfunctioned before 30 days was up. On another occasion, I bought a Samsung laptop there which malfunctioned before 30 days was up. They replaced it with a "new" one which didn't have the plastic sheet over the screen, which meant that it was used, so I took the refund and bought an authentically new one elsewhere. Stupid me when back a couple of years later and bought an Apple computer there because it was cheaper than from Apple itself. I had forgotten my previous experiences. So I bought it and had to take it back within two weeks for repair. I would have replaced it, but what's the point because the replacement would be used too and I'd lose all my stuff for nothing. -- ESPECIALLY IMPORTANT RE APPLE COMPUTERS: When I called Apple for online assistance, I learned that Apple services their computers for five years from the manufacture date. I bought the Apple computer from Best Buy in 2017 but the manufacture date of the computer is 2015! As such, Best Buy has ripped me off for 2 years' worth of service from Apple. I also learned that Apple computers don't automatically come with the "Open Office" program that was on my computer when I bought it, proving that it's used. -- My repeatedly bad experiences at Best Buy with expensive electronics (computers, stereo components, etc.) always breaking and having programs on them that the manufacturer does not include/did not install is something that I will not forget again, and I will never buy electronics from them again. You have been warned.