Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Best Brilliance

Best Brilliance

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Best Brilliance?
grey stargrey stargrey stargrey stargrey star

Best Brilliance Reviews Summary

Best Brilliance enjoys a strong reputation for high-quality jewelry and a diverse range of products, particularly in lab-grown diamonds. Customers appreciate the reliable support and guidance offered during the purchasing process, enhancing their overall satisfaction. However, there are some concerns regarding slower customer service response times during off-hours and occasional shipping delays. While many customers find the pricing reasonable given the quality, some express a desire for faster shipping options. Overall, the company’s commitment to customer care and product excellence positions it favorably in the competitive jewelry market.

This summary is generated by AI, based on text from customer reviews

service
33
value
34
shipping
19
returns
20
quality
29

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Smith B.
Unfollow Smith B.
Share Review
Report Review

Lovely rings at reasonable rates. It would be helpful for Best Brilliance to offer additional details regarding its sourcing procedures to show that it is dedicated to sustainable standards.

Date of experience: December 30, 2023
Bangladesh
1 review
0 helpful votes
Follow Aryanna B.
Unfollow Aryanna B.
Share Review
Report Review

In my opinion, Best Brilliance's pricing is OK, especially given the excellent quality of the items. However, it would be preferable to provide consumers with immediate shipping options, even at an extra expense, if they have deadlines to meet.

Date of experience: December 29, 2023
Bangladesh
1 review
0 helpful votes
Follow Rusty B.
Unfollow Rusty B.
Share Review
Report Review

My purchase experience at Best Brilliance was awesome. The website is amazing, and the jewelry is excellent. Just a heads up, having a mobile app would be great for purchasing while on the go!

Date of experience: December 28, 2023
Bangladesh
1 review
0 helpful votes
Follow Lucy S.
Unfollow Lucy S.
Share Review
Report Review

As a regular customer, I have placed three separate orders for diamond necklaces. Everything was just as planned and arrived quickly. I hope that Best Brilliance will soon start offering more deals for regular clients like me.

Date of experience: December 27, 2023
Bangladesh
1 review
0 helpful votes
Follow Vicente L.
Unfollow Vicente L.
Share Review
Report Review

My necklace is excellent even now, purchased a few months ago. It's perfect for daily wear, and people always ask where I bought it. I will shop here again.

Date of experience: December 25, 2023
Bangladesh
1 review
0 helpful votes
Follow Blanca B.
Unfollow Blanca B.
Share Review
Report Review

I can get the jewelry.
December 23, 2023

Best Brilliance provided excellent service. I can get the jewelry I desire without having to spend a fortune upfront. The only thing I can think of to help customers who want to buy many items is to provide some bundles or combos.

Date of experience: December 23, 2023
Bangladesh
1 review
0 helpful votes
Follow Halie Z.
Unfollow Halie Z.
Share Review
Report Review

Sometimes it felt like there was too much to search for in a diamond. It was only possible for me to distinguish and compare stones from various shapes and bands at the same time with the assistance of Best Brilliance.

Date of experience: December 20, 2023
Bangladesh
1 review
0 helpful votes
Follow Jimmy N.
Unfollow Jimmy N.
Share Review
Report Review

The website is well-designed and easy to use, and the customer service team was responsive to my inquiries. The only thing missing is a mobile app, which would make the shopping experience even more seamless.

Date of experience: December 8, 2023
Bangladesh
1 review
0 helpful votes
Follow Naumi R.
Unfollow Naumi R.
Share Review
Report Review

Best Brilliance has some really stunning pieces, but I was a little overwhelmed with the number of customization options for each product. I had a hard time deciding which combination of stones, cuts, and bands to choose from. That being said, the ability to customize your jewelry is a major selling point and what sets them apart from other online retailers.

Date of experience: December 8, 2023
Bangladesh
1 review
0 helpful votes
Follow Salgado T.
Unfollow Salgado T.
Share Review
Report Review

Overall, the shipping experience with Best Brilliance was flawless. Free shipping and insurance, speedy delivery, and excellent communication – what more could you ask for? Five, stars for their exceptional shipping service!

Date of experience: December 7, 2023
Bangladesh
1 review
0 helpful votes
Follow Santa S.
Unfollow Santa S.
Share Review
Report Review

I had a positive shopping experience with Best Brilliance. The customer service team was responsive and helpful, although it would be great if they could also provide support through social media platforms for even quicker assistance.

Date of experience: November 23, 2023
Bangladesh
1 review
0 helpful votes
Follow Wanda O.
Unfollow Wanda O.
Share Review
Report Review

The jewelry is top-notch.
November 18, 2023

I had a rad experience shopping with Best Brilliance. The jewelry is top-notch, and the website is fire. Just a little heads up, it would be tight if they had a mobile app for some on-the-go shopping! Overall, good vibes all around.

Date of experience: November 17, 2023
Bangladesh
1 review
0 helpful votes
Follow Iria A.
Unfollow Iria A.
Share Review
Report Review

The only reason, I am giving 4 stars instead of 5 is because the shipping,took a bit longer than expected. However, the diamonds are dazzling, and the setting is delicate and feminine.

Date of experience: November 16, 2023
Bangladesh
2 reviews
0 helpful votes
Follow Ben C.
Unfollow Ben C.
Share Review
Report Review

The website is smooth.
November 13, 2023

All I gotta say is Best Brilliance knows their stuff when it comes to jewelry.The website is smooth, and the customer service is helpful. My only suggestion would be to add a mobile app for all us jewelry lovers on the go!

Date of experience: November 13, 2023
Bangladesh
1 review
0 helpful votes
Follow Hales D.
Unfollow Hales D.
Share Review
Report Review

The colors on this ring are stunning and go with so many outfits. Plus, the box it came in is really fancy.I can't wait to shop at Best Brilliance again - it's gonna be so much fun!

Date of experience: November 9, 2023
Bangladesh
1 review
0 helpful votes
Follow Ellie C.
Unfollow Ellie C.
Share Review
Report Review

Their customer service went above and beyond to answer all my questions and guide me through the customization options. Even though it's an online shop, I felt valued as a customer. The quality of the necklace is outstanding, and I can't wait to show it off.

Date of experience: October 25, 2023
Bangladesh
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

I love shopping at Best Brilliance! The only minor drawback is that shipping took a bit longer than expected. But the stunning bracelets I ordered were worth the wait. Will be back for more bling!

Date of experience: October 23, 2023
Bangladesh
1 review
0 helpful votes
Follow Joaquin R.
Unfollow Joaquin R.
Share Review
Report Review

I appreciate that they have a blog section on their website. It's filled with useful information about diamonds and jewelry trends. However, they should update it more frequently. Regardless, I still trust their expertise and love the piece I purchased.

Date of experience: October 20, 2023
Bangladesh
1 review
0 helpful votes
Follow Jemmy J.
Unfollow Jemmy J.
Share Review
Report Review

Best Brilliance is my go-to for stunning jewelry, but sometimes, their customer service response takes a bit longer than expected. Still, their beautiful designs make it all worth it!

Date of experience: October 16, 2023
Texas
1 review
0 helpful votes
Follow Maynard W.
Unfollow Maynard W.
Share Review
Report Review

The only thing I wish for is more metal options. While they have a good range, having even more choices to personalize my jewelry would be amazing. Keep expanding, please!

Date of experience: October 12, 2023