Shari's BerriesReviews 2,115

I have been using this company for years. Had chocolate berries delivered to a client.
Client took them directly from delivery person into her house. Opened to find, ice packs melter, chocolate everywhere melted. I called the company and they said they will give me 1/2 of our money back and a $20.00 voucher. I dont need the voucher, won't be using them again after many years. Client threw product away. A waste of money.

Ordered berries in conjunction with 1800flowers for my daughter's 40th. Neither were delivered on her birthday. I called to find out what happened. The rep said I had requested them for the following day. Had to convince them that I was pretty confident that I knew the day of my daughter's birthday and the mistake was theirs. They weren't delivered the following day either. Surprise! When I called again to find out why I was told they would not be delivered for FIVE more days. No reason. They did offer me a 50% discount on the entire order but at that point I just didn't care and cancelled the whole thing. You don't get a ‘do over' on your 40th! Horrible, horrible customer service. I was beyond disappointed.

I did not see all of these horrible reviews before I ordered, unfortunately. Anyways... I sent my friend some strawberries, just because. They did not arrive on the day they were supposed to. I called and they told me they'd be delivered sometime tomorrow. Ummm no! My strawberries have already been sitting in a truck or warehouse somewhere for over 24 hrs. I refused for her to receive her strawberries looking like some of these pictures I've seen. I called fed ex, stopped the order, and sent them back to Shari. F those Berries!

BIGGEST WASTE OF MONEY AND LET DOWN EVER! I spent $65 dollars on chocolate covered strawberries to surprise my friend at her job. I made sure to request with the company the hours needed to be delivered between. My request was responded to with a yes we can do that. The next day mot only dis I have to call twice because no one answered the phone the first time. But the delivery driver called me 10 mins AFTER my end delivery time saying she had 19 deliveries to make and would not be able to get there before said business CLOSED FOR THE EVENING (8pm) EVEN IF I HADNT MADE A SPECIAL REQUEST FOR A CERTAIN TIME SLOT, this company still couldnt fullfill my order! WORST COMPANY, EMPLOYEES AND SERVICE EVER! Now I need to wait 7-10 days for a freakin refund!

Once again,
The order was supposed to be delivered around noon or at the latest 2:00pm. And once delivered they didn't share any of the specifics so the hotel didn't know whom to give them to so they sat till after 5pm.
What's more frustrating, is the berries were nothing as you advertise as they were small and decorated to the level my 5 year old could do. I am utterly amazed that a company that sole business is strawberries, can screw up every possible aspect of deliverying 12 strawberries. I clearly should of read the reviews ahead of time as I now know why SB has 80% negative reviews. Thanks for price gouging me, deliverying a subpar product and ruining what was suppose to be an uplifting moment; in my wives difficult day. You did not deliver a smile, and this will be the last time I express myself with your organization.

Shari's Berries charged my credit card after I cancelled my order in a timely manner before shipment. I review my purchased and canceled the order IMMEDIATELY! I canceled because the shipping charged was $17+ dollars. Shari's Berries claimed to have sent me an email of the cancellation notice. THE COMPANY LIED. I never received an email. I will dispute the charges with my bank. BUYERS, PLEASE BEWARE! They are liars and cheater in all aspects of list and cheater. Never again! Awful!

I order on Tuesday for Wednesday delivery for a friend just diagnosed with stage 3 cancer. They never came. I call, they say they were delivered, well not to the right place i tell them cause shes been home all day. Same old bull$#*! apology from someone that doesn't speak english. They reorder on weds for Saturday delivery, promising a $20 certificate by email. It never came. Then I find out that on Saturday the driver dumps them at the door, never rang the bell so they sat in the hot sun and melted being ruined. I swear this place NEVER EVER AGAIN.

I had been a member if their community for the last 15 years, sending gifts to families and friends for years, accumulating reward points and filling out satisfaction guarantees.
Today for over an hour I tried to log into their website to place a sympathy basket and was unsuccessful.
I called their customer service number only to learn the company had recently been acquired, all the Previous customer information and orders were all lost.

With this decline in customer service, I can only assume their product satifaction will follow the same decline.
I will never use them again

One would expect, when gazing upon the display picture, to receive not only a beautiful array of bright, cheery strawberries, but delectable surprise from such a highly praised business that specializes in gourmet treats. Instead, when opening on arrival, eyes feasted on a dark, warm mess of poorly packaged, lazily decorated assortment that was more suited to instilling a sense of depression than a Happy Birthday. Giving it a fair shot regardless of its unsavoury first impression, the chocolate was tasty, before inevitably biting into a strawberry that was a far cry from being the vibrant fresh berries the site tempts you with, but better described as practically fermented. I can't believe I paid $50+ for 12 inedible strawberries, never mind the guilt and shame of daring to tack on a note to the recipient wishing for them to be enjoyed.

I ordered strawberries for my daughter's birthday in March and they were left to rot at FedEx but decided to give them another try and ordered yesterday and was provided with a order number. However I am unable to confirm that the order was placed or will be delivered tomorrow as requested and when I asked for the order to be canceled and a refund provided I was advised the system is down and then agent disconnected chat. Will be reporting them to the BBB.

Berries were ordered for me on Thursday after I had surgery. They were to arrive on Friday but missed a delivery time. They stated they would send out a new package of Berries and I would receive them by Monday. Ok good. The berries arrived Monday from the same tracking number from Thursday... gross. The ice packs were melted, strawberries squished and moldy, package had a horrible odor. I called customer service and they wanted to re-deliver a new package. After their lies I said no. Now they are giving the person who bought them for me a very hard time getting their money back. Stay away from this company horrible. Not worth the expensive price.