Beds.co.ukReviews 830

It was a beautiful sunny day and sitting in the garden we decided that we needed some new garden furniture... enter beds.co.uk... £449 later boxes were delivered to our back garden by one man... all boxes proudly bearing the signage "2 man lift" Oh dear the glass on the table shattered and the chair is damaged. No surprise really, the it was delivered.
This wasn't really the reason for the low score; the score is because the company wants customers to do WORK when their delivery service fails to erhm deliver!
Photographs, reference to handbook for part numbers, when perfectly reasonable verbal descriptions were supplied, calls to manager with agreed replacements failing, due to manager not including correct delivery details, more calls to company agreed call back from manager failing to phone, new delivery arranged without relevant details because of failure by manager to contact us... more calls more waiting, phone put down on me because I failed to listen! I was trying to explain that there was broken glass to be collected which had been ignored by the manager in his notes for delivery.
Was informed that the delivery man would wait until the side arm of the chair was given to him even when I suggested this might be quite threatening as I had already told him and another operative that we could not get the arm off the chair without damaging the rest of the chair! Putting the phone down on customers after they have waited at least 20 or sometimes 30 minutes for the call to be answered because they feel they have not been listened to... SHOCKING! Also rules that they want to follow rigid, calling the customer to arrange delivery time NOT adhered to.So if you can find another place to buy your garden furniture I really really would!

Over a month ago now I ordered a bed from beds.co.uk. Never Again! I would recommend no one to give this company any of their money or any personal details. First, I was informed I would receive my order the following day. You can imagine my disappointment when the bed did not arrive after I had paid for my old bed to be taken to the skip and no one had contacted me to inform me of this. After a few phone calls and being advised I would be given a partial refund and that I would receive my bed 4 days later! Finally the bed arrived but no partial refund received. Then, I noticed I was linked in and receiving an email from a customer of beds.co.uk and when looking further my email had also been shared with others. When drawing this to the attention of the manager apparently this was a technical problem that had been resolved. Still receiving emails and still no refund I called again to be told a manager would be calling me back straight away "within 2mins" apparently. Now beds.co.uk have closed and guess what? Still no phone call/ email/ refund!

Once bed bought, no communication about when delivery will actually happen (in order email, says they will "try" to deliver on chosen date). Takes 30 mins to get through to customer service.

Delivery people left the bed outside the apartment block and won't bring it up 4 steps into the ground floor flat, one delivery man citing "health and safety". Only problem was the other delivery man then said they would bring it in for a tenner.

We bought a king sized divan bed from this company in September 2018. I knew from the price that the bed wouldn't be top quality, after all you get what you pay for! However I didn't expect the base to collapse into the drawer within 3 months of purchasing it! The quality of the bed base was very poor indeed. We have since purchased one of better quality from another company as I didn't want a replacement of the same quality, but I emailed Beds.co.uk advising them of the problem so that they have the right of reply before I write this review, but they did not have the decency to respond to me. Would definitely stay clear of this company in future!

Absolute scam of a company. We placed our order online and the delivery information was all there at check out stating free delivery. We then got an text message and email asking us to pick a delivery slot but when we went onto premier deliveries link we were unable to select the time slot so I went to online chat for advice where I was then told that the delivery charge was £69.99 for my postcode. Although this is stated in the terms and conditions (was made aware of this when I went a searched the fine print) this once not once made clear during the purchase, further more I was informed I would have to ring a charged landline number to pay for the delivery over the phone which meant giving my card details over the phone, not very secure. When I asked to cancel the order I was then informed the only way I could do that was to ring another charged for landline number. So basically the company advertises cheap prices then once you pay, informs you of a massive delivery charge with an insecure way to pay for it and if you decide to cancel you are still out money because they charge you for the phone call to cancel. Far better using a different company who's prices seem a little more expensive but are upfront and honest about other charges. Plus I was waiting for 40mins on the phone (I tried calling twice), dreading my phone bill :(. . I am out money and without a purchase, SCAM

Ordered 3 divan single beds online on 26/12 delivery was as scheduled and quite quick. Ordered on Visa. Once I'd unwrapped one, drawer fronts came apart from rest of bed and tear in leather surround, quality very substandard so didn't open the other 2 and rang up to report faulty one and request full money back for all. Collection slot made for 2/1/19 but they didn't turn up to collect. I rang and was told driver had had an accident..and they had rebooked collection for the 4/1. However they did collect on the 4/1 and my money refunded in full 5 working days later.
All I will say is always look at reviews before purchasing, pay by visa, and take photos of everything and document/screen shot everything and you'll have every eventuality covered...i did so i was happy id get my money back in the end.

Awful service all round. Frame & Mattress delivered separately which was a complete pain. Main bed supports have failed and 2 months later, very little in way of communication and trying to fob me off saying i have to wait for the manufacturer. Try to phone and waiting times are ridiculous. Joke of a business and they should be laws to protect people from vile business owners like these. The products are awful. Ordered the premium mattress with memory foam topper and its as hard as a piece of plywood. Dont waste your money or time with these idiots.

I ordered a divan, mattress and headboard directly from their website beds.co.uk
When the bed arrived the two divan parts were the same and there was no way to fix them together or attach the headboard (which cost extra). I tried emailing, I tried calling, I tried leaving online chat messages but I just cant get through to them by any of those methods. I have been unable to speak to anyone at all.
In the end I had no choice but to open a PayPal dispute, to which beds.co.uk said they would issue a refund as soon as I return the bed. This is no use to me, it means I'd have to package up a double bed and pay the costs of returning it which is a lot of work on my part just to make up for their mistake. I imagine the shipping would not be a small charge either. What I want is what I ordered and paid for in the first place but no-one has contacted me to actually find a solution, I cant get hold of anyone at beds.co.uk at all.
I would just order somewhere else and not risk it, I don't seem to be the only person with these kind of issues.