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Beds.co.uk has a rating of 3 stars from 830 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention phone call, trading standards and poor quality. Beds.co.uk ranks 3rd among Beds sites.
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From beginning to end, no problems at all. I recently ordered garden furniture and to be honest it was that easy it was like sitting in the living room ordering the goods and walking into the garden and they were there.
Highly recommended, excellent quality, excellent service.
Ordered a super king bed and mattress. Easy to assembleand ready to go.
Excellent build quality, super comfortable and an absolute bargain. Came a day early also (bonus)
I couldnt be happier with my new bed and will recomend to everyone. Infact I already have!
Thanks for the excellent service and I will certainly be back
Thanks again
Ordered online. Due to technical problem Saturday delivery payment taken twice. Call made on hold for 25 mins to be told would need to email them - so basically fobed off... 2 emails sent 9 days ago and still waiting for a response... promised callbacks and still waiting for them too. I know its only a extra £9.95 but that's my money I have worked for! Dont feel this will ever be resolved because I dont think anyone cares. Dont use this company. All ok when things go right but no one wants to help when something goes wrong!
After seeing my review here, beds.co.uk contacted me, despite multiple attempts to get them to answer my direct complaints. They kindly offered a refund of £25. Which covered the cost of disposal,... only if I removed the post here.
At no point did they feel there was any reason to look into the poor products, only to protect there name. I told them 25 pounds was a price I'm happy to lose, so that others can learn
Great delivery and price... but after a few uses of a 5ft, 1500 pocket sprung mattress, it has crators and lumps and even kids complain. After 1 year of owning it and maybe 6 weeks of use, i am ready to dump it, shocking bad quality.
Ok hi so bed is 4 out of 5 because, there is a gap betwen mattress and head to big as picture do not show that. Wood under is to fragile, never broke but fell of few times. I ask 3 questions and didn't get respond :/, but I'm happy for price vs quality.
I purchased 2 Double Ottoman Beds, quality great, easy to assemble. Fantastic delivery service and communication, I would highly recommend
This company threw my mattress over the fence as I was away for a week... it was then Rained on for 6 days ( the 2nd week of August) It then supplied the incorrect shipping details to Paypal.
*****This has now been sorted out. A replacement mattress was delivered and the wet one collected ****
I have never dealt with such a company. Don't be misled by the web site.
I ordered a spring 3000 memory foam mattress and received an email stating delivery would be around 7 days. A garbled answer phone message was received the day before delivery, and delivery consisted of a single male in a clapped out Ford Transit can!
The wrong (cheaper) mattress was delivered. I attempted to contact the company via telephone and after 10 minutes the phone was answered and I was told to expect a call back. No call came. I emailed the company 4 times before a response was received! I was told that sometimes the wrong labels were stuck on the mattresses, this did not fill me with confidence.
To cut a long story short I waited over 6 weeks for the problem to be resolved. When the new mattress was eventually delivered, after I raised a dispute with my bank as I paid by credit card, the mattress had the correct label on it, but I was that pleased to finally remove the old mattress from my hallway I only carried out a quick check of the new mattress.
I have no doubt whatsoever that the mattress that we now have is not the one that I ordered although it does have the correct label 'stuck on', and it is inferior to the one they delivered in the first place.
I am so annoyed at the company and feel it has conned me with a cheap mattress labeled to satisfy my order.
Do not use this company, shop elsewhere!
Hi there Stephen. Thank You for your review, I can see that we exchanged the product for you as you advised it was the incorrect item, With regards to the new product that you have received you have not made us aware of any issue with the product since the exchange, Please send images across to me at [email protected] and I will get this matter looked into for you.
Kind Regards
Julie
Very happy customer! The delivery was quick and easy and I could choose a date that suited.
Fairly straight forward to assemble. This storage bed has really helped us create more space in our small studio apartment.
Just a small suggestion: please put the assembly instructions somewhere visible. I thought it didn't include any and so spent a while Googling, then found them later on wrapped inside the black fabric!
I got my king size leather diamonte bed frame delivered yesterday, I didn't read anywhere it was flat pack... absolutely shocked, had to pay to get someone to built it, I can't even sleep in it as I don't feel safe, the slats are so thin and could break easily, worst bed I've ever had.
Hi there Tracy, Thank Your for your review, Sorry that you feel that thebed frame is not good qiality I have tried to contact you direct to resolve this issue, Please e-mail me at [email protected]
Kind Regards
Julie
Recent excellent experience in buying a Rattan Garden Sofa Set. Delivery date was as advised. Delivery boys were excellent. Goods were well packed in perfect condition. Very pleased with my purchase.
David Lamb
Ordered a divan based on the next day delivery advertised. Was told that delivery company would contact me, no phone call no email. Chased Beds.co.uk who arrogantly said it's not their problem it's with their delivery company. Cancelled my order, but then they tried to deliver, I refused the bed, still chasing beds.co.uk for a refund. Absolutely hopeless customer service. 1 star is too many
Hi there, Thank You for your review, We are very sorry that we could not for fill your order, It does state quiet clearly on our website that our divan beds are made to order and we do advise 7-10 working days for delivery, I can see that you requested a full refund a few days after you cancelled the delivery which was done and as you purchased via card we did advise you it will take a few days to clear into your account.
Kind Regards
Julie
From the first point of ordering, to arranging a date for delivery and the delivery itself it was a first class service. Highly recommend this ebay/online company. The bed us excellent and superb value for money.
Very fast and convenient delivery, bed easy to assemble, looks beautiful and very comfortable would definitely recommend
I bought this bed for my son, it came quicker than was stated as soon as he saw it he loved it. He says it is very comfortable and it was easy to assemble too. I would recommend any one to buy this bed after all we did thankyou
This is the second bed I've ordered from them, I've not had any problems, for the price what more would you want?
My only issue would be with eBay as I wanted to buy from the same seller and you can't search through your purchase history anymore?
Great product and value, delivered promptly and dealt with my queries professionally on the phone. All parts were present, instructions were clear and wasn't tricky to build. Once complete looked great and much more expensive than it was!
Excellent service. I bought rattan garden furniture set from them. I was notify by them on every stage of the process. Item was delivered next day. Recommended.
Ordered a double for myself flex leather with a memery foam mattress great arrived on time easy to esembule, then ordered two singles for my boys same as the double kids are loving them. The beds do look more expensive than the prices I paid.
We were amazed at the quality of this bed and it far surpassed our expectations, similar beds were fetching nearly double what we paid, so we are extremely happy with our purchase.
Many thanks
Answer: Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U. K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri
Answer: You should be suspicious
Answer: Hello Carol W. Sorry for the late response. I can confirm the reviews we receive or service reviews and are not product reviews. We do offer a returns policy as advised in our Terms and Conditions, which allow customers to view the items before returning, but there are some provisions put in place.
Answer: Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.
Answer: Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.
We are specialists in beds, mattresses and rattan garden furniture.


Hi there Joanne, Thank You for your Site Jabber review, I can see that you have paid for a Saturday delivery and we sent the item out on a Saturday please e-mail me direct at [email protected] as i would like some more information from you regarding your review.
Kind Regards.
Julie