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Beds.co.uk has a rating of 3 stars from 830 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention phone call, trading standards and poor quality. Beds.co.uk ranks 3rd among Beds sites.
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Ordered a mattress from beds.co.uk and it was very easy to order online and then select a date for delivery. The mattress arrived on the date agreed and they alerted me to a pm delivery a couple of days in advance.
Very simple efficient service and have had no issues with the product since.
First class from start to finish. Bed came quickly and less than half the price of a very similar one. Will be using this company soon for another purchase. Again first class.
Brilliant service from the initial order to the deivery (I was called and texted the day of the delivery very good service) cannot fault it in any way :)
Easy to use site, delivered quickly by lovely guys, good communication. Bed was easy to put together and daughter loves it! Will use again.
The bed we ordered was delivered promptly, was great value and the quality exceeded expectation. We will be buying from these guys again.
Extremely quick turnaround on delivery, and great value for money.
Would highly recommend, and use again.
Delivery very efficient, bed of good standard and easy to assemble. Very happy with product and no issues throughout process.
The original bed I ordered failed a quality control check, I was upgraded free of charge to the next size bed up and received the bed within 2 days. The bed received is of good quality and ideal for my daughters room
Great service, delivery guy even helped place the mattress on the bed
Reasonable price 2000 spring king size mattress and once date was chosen For delivery the rest is history.
Two guys delivery team which was good as a king size quality mattress is very heavy
Great beds, arrived before the estimated delivery time, bed was easy to put together and Ive never had such a good nights sleep in such a long time I have to say
By far the best bed and mattress we have ever had and best value for money. Can only say great thing about this company, easy to order, quick delivery and most of all the best quality. Would definitely recommend!
The delivery was super, it was a bargain for the bed frame, but the mattress that comes along was a bit not what I expected. For the price that I'm paying, I have zero complain about it.
I ORDERED THE WRONG SIZE BED AND THEY CHANGED THE BED THE NEXT WEEK, NO PROBLEMS. EXCELLENT SERVICE FORM THE FIRST PERSON WHO ANSWERED THE PHONE TO THE DELIVERY DRIVER. WELL DONE
Everything was so simple and quick. Only issue was trying to arrange for delivery as they could only show 2 weeks of dates that were fully booked. Had to keep looking to see if they had any availability. Put a note on the system about my working hours and they delivered it for me first thing in the morning. Quick and reliable.
Ordered a double bed for our daughter. Looked at many sites but kept going back to beds.co.uk. So glad we did the price was great and my daughter loves her new bed and mattress would highly recommend. Fast delivery as well.
Excellent Service, Prompt delivery, stylish bed purchased and i couldn't be happier, highly recommend!
I ordered my mattress direct with the he company and called to arrange delivery. Was delivered on time and driver called to say he was 10 minutes away. Mattress now on bed and a great nights sleep. Thanks guys.
Bed was good value and relatively easy to put together, unfortunately, all the plastic corner pieces snapped within a few days. After contacting customer services replacements were sent out promptly and the bed is now repaired and very comfortable
After finally getting my order sorted out, by emailing, they have the cheek to email you offering £20 as a bribe to write a good review!
If you do decide to order from this company be warned- you will never be able to speak with them on the phone as it rings and rings and eventually you are cut off!
The delivery also leaves a lot to be desired.
Answer: Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U. K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri
Answer: You should be suspicious
Answer: Hello Carol W. Sorry for the late response. I can confirm the reviews we receive or service reviews and are not product reviews. We do offer a returns policy as advised in our Terms and Conditions, which allow customers to view the items before returning, but there are some provisions put in place.
Answer: Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.
Answer: Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.
We are specialists in beds, mattresses and rattan garden furniture.

