Beds.co.ukReviews 830

Fast delivery service but...
I am aware the purchase of the divan was cheap so was not expecting a brilliant bed. Unfortunately whilst I popped out my hubby unwrapped and put it together which he made tiny holes in the rattan plastic underneath to ensure clips holding the two pieces of divan together fitted properly against the wooden frame - aaaargghhh.
This then made it unreturnable according to their terms and conditions.
When I layed down it was rock solid and felt no softness from the pillow top, I therefore looked at the Pillow top and it did not look like the same softness as the picture, handles are not on the mattress all the way around, material looks different. I looked for manufacturers label for details on the bed to confirm it was the correct item and as described but unable to find any. This concerned me that there were no labels from manufacturer as with most beds. Looking back on their website it does actually say NO LABLES that alone started questions.
I have not contacted the company as only now reading the reviews it appears it will just be wasting time, together with the fact my hubby put holes in it.
I also cannot find the holes to screw the headboard on.
Now going to buy another elsewhere, now going to try sell this one for next to nothing, hopefully a landlord may be interest.
Are Beds.co.uk the actual manufacture?
Certainly learnt a lesson on this purchase.

Cow boys. I cannot honestly believe that companies like this are still allowed to operate in modern great Britain! I bought a bed for £651. They delivered a bed with a different, cheaper and damaged head board.

After many hours on their terrible phone service and talking to "customer service" they missed a redilivery claiming bed was damaged in transit. They reschedule only to deliver a bed with wrong screws for the that the headboard.

Had the matress for less than a month. 6000 Pocket Spring apparently! It's already dipping!

You know what, I have gone through so much with this company it's unreal. I cannot write it all down because you won't be able to read it all and you will lose the will to live! Simple advice. Stay away! A word is enough for the wise!

I wish I have read these reviews prior to purchasing from your company. You have delivered my order which was a bed with mattress and headboard on 16th Jan. On the same day I managed to call and inform you that the headboard is completely from a different design and fabric than the one I have ordered, the mattress is different colour and does not match with the bed base, and the bed base has some patches of loose fabric (i. E. faulty/very bad quality) with no fire safety label. I have sent you emails with picture attached. I really want these items out of my house as soon as possible. How long more do I have to wait. Rgds

I ordered a bed and they were unable to deliver due to a systematic glitch. I have tried several times to contact them via phone, email and online chat but have had no luck. All I received are automated emails saying I will be dealt with in 48hours. This was A MONTH AGO. They have taken £175 from my account and delivered no bed and are refusing to respond to my request of a refund. AWFUL company. AVIOD by all means. Much better to go to a reputable company.

I have no bed and the money still has not been returned and they refused to answer any of my requests. Awful experience

I ordered a new double match this month a mattress was delivered by two guys who turned it around in my hallway and learn it against my wall then asked me sign for it and quickly left. Later when I asked a friend to help me take it upstairs to the bedroom we noticed that the wall was marked with black stains and were horrified to see that the reason they had struggled to turn it around before leaning it was that the covering was very badly stained with animal or bird excrement!
I was horrified who would dream of doing that? They say they provide an excellent delivery service but it's disgusting.
I can't be sure that the mattress has not been contaminated as there were small tips on the plastic cover. There is no way I'm accepting it and although I reported the problem to them via email and trying to phone. They are not responding and have just ignored me.
Do not buy from this company. I have pictures of the disgust was on the side of the mattress the mess includes worms. It made me feel sick.