Bed Bath & BeyondReviews 661

I ordered an item off of my nieces registry and when purchased it asked if I wanted gift wrapped. I chose yes and got charged of course. Why offer this if your just going to put it in a gift bag. Mind you it's a wedding gift. That was not what I expected. Let people know that it's not actually wrapped you put gifts in a gift bag! I could have bought a gift bag if that's what I wanted to do.

Ordered an item. It arrived LATE and was used. I sent pics pics showing the wear. They offered me a coupon to use on another purchase (not happening fool me once shame on you, twice shame on me) and a partial refund of $3. I paid just over $80 for the item. The image is of the item straight out of the box.

MURRIETA store - BAD customer service especially the lady manager named April. I ordered an item online for curbside pick up. I decided to go to the store to do some more shopping before my online order is ready for pick up. I asked the lady manager if they have an electric skillet available in their store and her reply to me NO and that you have to order online until one of her staff heard us talking and went to the back of the store and brought me the merchandise. OMG... what kind of the manager she is? Or maybe she just lazy? I believe she is a RACIST... she made no apologies at all. On top of that, my online order was defected. I went back the next day for an exchange and the lady manager did not even acknowledge me. Neither look nor Hi to me... I should really stop spending my money in this store due to their DON'T CARE Attitude toward their customers.

My sisters and I contributed to a baby stroller ($970!) for our niece on the BB&B gift registry. We then found out that she would not receive it until she paid the almost $100 in sales tax. The registry did not mention the sales tax at all, not giving us the option to pay it in advance. I called customer service and was told that the item was paid in full. After my niece received notification of the tax, I call customer service again and was told BB&B could do NOTHING. I finally sent her a gift card to cover the tax. I also e-mailed customer service with my complaint and received a "We will respond within 72 hours" e-mail from them, It has now been 2 weeks and still no response.

I would not shop here or at least I would not order from this company. My delivery was due to be delivered over a week ago and when I called they told me that the items have not been shipped yet yet the website shows me that it is to be delivered the following day. Each day the website changes to the next day they have no explanation for this and they offered no solution even after I asked them to ship it overnight they would not do it

We received a side table as a gift from our wedding registry. Obviously we had to open the box to get the product out. The product was severely damaged, which is disappointing but that would be fine if their customer service hadn't been so awful. They would not ship us a box to ship it back in, instead saying we had to buy the box and they'd reimburse us in store credit... for our wedding gift... anyhow, somehow we will try to get them to replace it but we are removing their store from our registry and recommend nobody else use them as well

I placed an order on April 16,2021 (order # BBB*******729) and received noticed that my order had shipped on that same date. However today, past the due date, I was told by the carrier that they have not received the package from Bed Bath and Beyond. They received the label but have not received the package. I tried all the contact points at the Bed Bath and Beyond website (except the phone number since I don't have a phone) and could not find any way to contact them about this matter. I'm now contemplating e-mailing the corporate CEO... but no number for him either. Wouldn't you know it... If you don't want to get scammed, don't order anything online from BBB.

Since the last time I returned something to Bed Bath and Beyond their policy has really changed for the worse as far as customer service is concerned. I had bought a CRUX coffee machine 60 days prior to it failing. I brought it back with the receipt 2 days later with the belief the store would readily take it back. NO WAY! Cashier said my return was late. Manager had the same determination. He gave me CURX's phone # and told me to deal with it. These people are getting paid to spend their time dealing with these companies whose products they represent, but I, the customer, was sent home to do this job, which took hours of my time, which as a senior is precious. Despite my limited time I felt there was more I had to do - to call out the store and the product. The BBY manager, it turned out, gave me the # for his headquarters rather than CRUX's, which took some time to find. When I got to them, I asked where they were located and was told Canada but ultimately found out their coffee maker was a Chinese product. When I asked for a return shipping label they said they didn't want the coffee pot back. This was actually a piece of garbage that would become part of a landfill as many of these products had and will. One of CRUX's websites has product reviews, many of them coinciding with mine. I wish I had read them before the purchase and knew that Bed Bath had become so customer unfriendly since the last time I returned something when it was a great experience. Well, that's the last time I'll buy anything there. I subsequently bought a Cuisineart coffee maker for 1/2 the price Bed Bath was selling it for at Costco.

We bought a 14-piece set of Rachel Ray Hard Enamel Nonstick Aluminum Cookware and the stockpot was defective. The lid won't seal because the pot was misshapen when it was shipped to us. We contacted customer service when we noticed this defect and were offered a $15 credit for a pot that costs $39. We just wanted them to send us a new stockpot but customer service wouldn't answer our emails. We even sent pictures of the defect and still no answer. So we finally went to the store (120 miles away) to speak to them and the only way we could get a new stockpot was to return the WHOLE set. We will NEVER buy anything from Bed, Bath & Beyond again.

Do NOT buy online! I ordered a Christmas gift online and when the package arrived, which was addressed to me, it had someone else's order in it with their packing slip. I called customer service, which by the way I was told they do not have a customer service dept in the States, and they were very condescending and rude. The first one hung up on me, the 2nd one did not follow through on what she told me she was going to do and the 3rd one out right lied to me. I wanted a refund for the order, not a replacement. I finally filed a dispute with my CC company. To make a long story short, BB&B disputed my dispute but luckily I kept all email correspondence but had to go out of my way to go to my bank to get the information to them in order for them to make a decision on the dispute. I won and got my money back but it was the most horrible experience with a company that I have ever had. I will never shop in store or on line with this joke of a company.

Did my wedding registry here and loved all the different options and their efficient shipping. Every single gift arrived perfectly.

I feel like you don't know a business until you've had a problem with them.

I was really annoyed because I ordered a glass bowl and it arrived totally shattered because it was packed so poorly.

But I'm still leaving a four star review because of how the issue was handled. I contacted them through their chat function and was promptly apologized to and given a refund without having to go through the hassle of returning the shattered item.

Therefore, in spite of the packing mishap, I will definitely continue giving them my business.

I received an email with a promotional deal to earn up to $150 back on a purchase over $600, I had my completion discount available still to use so purchased my stroller a bit earlier than I was planning to. The email promotion that I received showed it was from BuyBuy Baby with the Canadian flag beside it, when I clicked the link in the email it brought me to the Bed Bath & Beyond website, which makes sense since there isn't actually a BuyBuyBaby in Canada. I never received the the $150 "My Funds" and have been trying to get this resolved for weeks now, to be told over and over that this was a US only promotion. The stroller is now on sale for $150 off and they aren't willing to price match in place of the My Funds, no where in the email promotion does it say its a US only promotion and clearly looks like its for CDN consumers. I should also note that this is the same format that I have received the 20% coupons in the past which work fine on the Bed Bath & Beyond website. Long and short of it I'm out $150 which would be great to put towards my nursery chair, will be attempting to go talk to someone in store to try and resolve this, but not holding my breath, so far customer service has been useless on the phone and online.

Ok i need to say one thing is I got forwarding products but I use real money to shop bed bath and beyond, and none of them will tell u why they cancel your order. I purchase, try to, a warm wrap, only one thing, but I discover their membership fee discount so I joined the plan, pay more bucks. Its fine then, I start to order, and trying 5 times, none can I order, and you know what, I need to handle their emails daily as well, with their CS claimed will call me back, none of them do, and they dun REFUND for membership fee or others, if I cant buy anything on bb&b what s the point collecting my membership fee and gift card? They dun reli help you even I contacted their CS daily, for whole week, can u imagine its tat hard to buy a product from them.

ALL CANCELLED no matter how confused I'm to buy it: I got a record here for the only 1 item I trying to buy online from them, and dunno whats going on, so I keep trying, I changed my card, changed my forwarding address to office address, changed to a gift card... NONE WORKS, NO ONE HELP. Is it using a forwarding address not allowed? If yes, they should tell me upfront or at the first time trying, not by the 5th time I trying, plus I asked their CS, they said they dunno, they tell me to wait for them call back, or I call back, are u $#*!ing serious? I do this for 1 whole week, daily CS with them plus mobile phone.

MAR 17,2021 TOTAL
$8.44 ORDER NUMBER

MAR 19,2021
TOTAL
$8.44
ORDER NUMBER

MAR 19,2021
TOTAL
$8.44
ORDER NUMBER

MAR 19,2021
TOTAL
$8.44
ORDER NUMBER

MAR 20,2021
TOTAL
$8.44
ORDER NUMBER

I purchased a roll of Sequin Wallpaper for $88.99, for the smallest wall in my house, and it wasn't enough to cover it! Its all patched, looks like Hell! So disappointed! Just to point out, I needed 92' x3 strips to cover this small wall, it only did 2x 92' and 45'... Imagine how that Pissed Me Off! I am sooooooo Not Happy with this tiny $88.99 roll of Wallpaper from Bed Bath & Beyond!

For the month of February 2021, shipping at Bed Bath & Beyond has been atrocious. Order placed February 09,2021 and received February 26. It only took 17 days for my item to arrive AFTER I contacted customer service. I thought this might be a product stocking issue, so I let it slide and placed another order. The second order was a gift so I thought I would pay $10.00 for Same day delivery. What a joke! I placed the order 2/27/21 and still have not received it. I called customer service to cancel the order. For the first 15 minutes of the call the guy could not locate the order. His English was very poor and I had to ask him to repeat many times. Why do customer service centers not have English speaking people? He finally found the order and said he could not cancel the order because the order was being shipped. He could not tell me when my package would arrive other than the date and time that was stated on the BBB App, which had already expired. He did offer to refund $10 for the Same Day Delivery and told me I would have to return the item to the store. When it arrives... if it arrives. He said the shipping carrier is D-ship. But my last late package was delivered by USPS. USPS! That is a whole nother review topic. Don't get me started with that one! Needless to say, I will not be ordering from BBB anymore. I tried to give them my business but now I will be turning to Amazon for their Prime delivery service. And Amazon's great customer service.

HOW IS THE OVERALL RATING ALMOST A 4 WHEN EVERY REVIEW IS 1-STAR? I have been a loyal customer for over a decade. Even joined the "Beyond Plus" program. Sorry to say I'll never shop here again. BED is the first word in company's name, yet the 3 stores near me have NOTHING on their shelves... just a smattering of sheets (mostly one brand and clearance), only clearance mattress toppers in odd sizes only, no comforters in stock, barely any pillows, etc. Sadly they've turned into a thrift store, selling random food items, makeup and As Seen on TV junk. They always look like they're going out of business. This was once a place I could walk out with what I needed- now they say you have to buy online. And by the way, their online shipping and customer service is HORRENDOUS. No one answers the phone and shipping takes several weeks to over a month (and I PAY for a membership!). Also went round and round to cancel my annual membership. Thx for ruining a good thing- bye bye!

Do not shop with them unless you are willing to wait 14 days. Their chat on their website is useless.

Pros:
- They process in-store pickup very fast
- Quality is good

Cons:
- Price is on the higher side
- Local store inventory is sometimes limited