Bed Bath & BeyondReviews 661

I love the products at BBB. I recently ordered some things for my new home and they all came as expected and were even secured to be sure that nothing got broken, but what upset me was that if I would've used my coupon I would've paid more because i lost the free shipping. What type of crazy is that? You give me a discount, but I have to order more to keep the free shipping? Yea, that doesn't make since. Overall, I would still order from them, but I would check to be sure it's at the store first so I can use my discounts.

I placed an online order with Bed Bath & Beyond, using caution I paid via Pay Pal.
Long story short, I did not get the item for various reasons.
After a second phone call to BBB, the customer service representative & I came to a mutual agreement with the promise of a full refund to my Pay Pal account.
For more than 2 months I have attempted to track down my refund. I have printed emails, (with dates), from BBB customer service claiming the refund was processed & sent to Pay Pal. Pay Pal insists they did not receive the refund.
I am not going away, I am not going to stop until my refund of $224.68 surfaces.
Pay Pal sent a personalized email to me last night advising that effective immediately, they have made policy updates to the user agreements.
Perhaps Pay Pal will be more careful in the selection process; not all merchants doing online business are honest, isn't that right Bed Bath and Beyond?

The website is not very informative about how the choose to charge you for your purchase. I was under the impression that it was just the total of the entire purchase plus tax (with free shipping if the order is over $49). So day of, I was charged the almost $200 for everything. The next day I get into my online bank account, and about have a heart attack when I see another almost $200 gone from my checking!

I immediately called customer service, got a VERY quiet representative who seemed to act as if my calling took up a large chunk of her day. She informed me that the initially charge you the entire amount, and then when the order ships it also charges individually for the items until they arrive...? So am I being punished for making this purchase? Do I have to pay double if for some reason my order doesn't arrive?

This is absolutely ludicrous. What if I had not had that much money in my bank account? Would they have reimbursed me for over draft fee's they caused? (I really doubt they would). Why in the heck does it make sense to hold the same amount of money twice for one purchase until I receive it?! Pure insanity.

I WILL NEVER ORDER OR PURCHASE FROM THIS COMPANY EVER AGAIN.