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Barrington

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Barrington Reviews Summary

Barrington has a rating of 3.9 stars from 3,178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Barrington most frequently mention customer service and many compliments. Barrington ranks 3rd among Personalized Gifts sites.

service
7
value
8
shipping
7
returns
2
quality
8

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5,736 reviews

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Christie Y.
1 review
0 helpful votes
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Love the customization options and shipping is seriously so quick!

Date of experience: May 18, 2020
GuestF G.
1 review
0 helpful votes
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Love all of my Barrington products!
May 19, 2020

Love all of my Barrington products!

Date of experience: May 18, 2020
Emmanuel F.
13 reviews
0 helpful votes
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LOVE Barrington Gifts!
May 19, 2020

LOVE Barrington Gifts! Unique, fabulous and one of a kind!

Date of experience: May 18, 2020
Joyce K.
7 reviews
0 helpful votes
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Thank you, great mothers day gift!
May 19, 2020

Thank you, great mothers day gift!

Date of experience: May 18, 2020
Paige Z.
4 reviews
0 helpful votes
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Exactly what I wanted!
May 18, 2020

Exactly what I wanted!

Date of experience: May 18, 2020
Claudia H.
2 reviews
0 helpful votes
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The bag is beautiful!
May 18, 2020

The bag is beautiful! Shipping took longer than anticipated.

Date of experience: May 18, 2020
Tina H.
1 review
0 helpful votes
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Easy to design
May 18, 2020

Easy to design

Date of experience: May 18, 2020
Kristi B.
1 review
0 helpful votes
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Always recommend Barrington and am always satisfied with my purchases.

Date of experience: May 18, 2020
Dylan L.
12 reviews
0 helpful votes
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Other than getting my order late, the bag is beautiful.

Date of experience: May 18, 2020
Shelley U.
4 reviews
0 helpful votes
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I have bought 5 of your bags and a small accessory bag. Have recommended to many friends who have ordered

Date of experience: May 18, 2020
Lilliam L.
1 review
0 helpful votes
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I received your shipping tracking number and I was tracking this item from China. I was disappointed because in browsing your site, it gives me the impression that this was a product made in the US. The pictures, the marketing for that American way of life, you get A+. As for the price, I expected the fabric to be of better quality. It feel very synthetic, there are synthetic fabrics that feel luxurious, this looks and feels good, I don't know if it's because of the pattern that I chose. That been said, I thinking of placing another order with a different fabric.

Date of experience: May 18, 2020
Chelsea Q.
6 reviews
0 helpful votes
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So happy with my purchase!
May 18, 2020

So happy with my purchase!

Date of experience: May 18, 2020
Meg P.
2 reviews
0 helpful votes
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Product was supposed to be delivered by Mother's Day and was not. I contacted customer service and never heard back.

Date of experience: May 18, 2020
misspaigie M.
1 review
0 helpful votes
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My order was supposed to be here for Mother's Day and it was a few days late. The purse is what I ordered and it is very cute.

Date of experience: May 18, 2020
Jordan C.
19 reviews
0 helpful votes
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Kind of disappointed in the bag size and overall quality. Thought it would feel more structured/sound for the price. Haven't carried it yet but hoping to use as a work bag once COVID stuff is over.

Date of experience: May 18, 2020
Nancy C.
1 review
0 helpful votes
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Thankful for your quality products and what your company stands for.

Date of experience: May 18, 2020
Amanda S.
1 review
0 helpful votes
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Customer service was great
May 18, 2020

Customer service was great. I was supposed to receive my gift as a Mother's Day gift for my mom. Barrington sent an adorable message to give to my mom and we received her bag the next day. Thank you for everything.

Date of experience: May 18, 2020
DJ X.
2 reviews
0 helpful votes
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Beautiful, quality products
May 18, 2020

Beautiful, quality products

Date of experience: May 18, 2020
Michelle T.
4 reviews
0 helpful votes
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...
May 18, 2020

Date of experience: May 18, 2020
Marisa S.
1 review
0 helpful votes
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I ordered by the deadline to ensure Mother's Day delivery, but the delivery was still delayed and I received the product the Monday after Mother's Day. While I was not thrilled that the Mother's Day gift I ordered was not going to arrive in time, I was pleased and impressed with the email from Barrington letting me know their regret about the delay and their inclusion of a 25% coupon to use later. Thank you for trying to make it right.

However, I was extremely dismayed to learn that your products are made in China (and that that was part of the reason for the shipping delay). Please, please, please look into making your products in the United States. Especially after the Coronavirus outbreak and pandemic, it is disconcerting that we need to rely on China for the manufacture of these products. The bags are beautiful, but I cannot support your business long-term and continue to buy Chinese products.

Date of experience: May 18, 2020