Bark BoxReviews 125

PLEASE DO NOT BUY FROM BARKBOX! When my box arrived, there was a gaping hole due to the mechanism of the box. Only a 5-in long piece of medical tape was used to secure the whole packaging; contents of the box could've fallen out. I'm wondering why they didn't use normal packaging tape. For $32, you will not get your money's worth. Barkbox will ask you to fill out a survey so they can customise a box according to your dogs' breed, weight and size. Oh goodness, I think they send me items for a "medium" dog when it should have been for a "small" dog. My dog can't use the toys, but at least she can eat the treats? Nope, my dog showed no interest in anything from the box. Also their customer service is very very bad. Upon realising that I didn't want to continue monthly subscriptions with Barkbox, I cancelled my subscription (of course). The next month, I was charged another $32... I contacted them through text, email, customer support and live chat without success. Finally, I received an email from them assuring me that they would refund me as long as I give them feedback on how they could improve AND reason why I wanted to cancel. I wrote them back kindly and until now, they haven't given me the refund I requested.:(

Extra note: the shipping label was so grimy and near unreadable. I know that's a ridiculous complaint, but no wonder some customers never received their Barkbox!

Terrible customer service. Their website was confusing and they tried to force me into setting up a year long commitment, without telling me how much it would be, so I got in contact with customer service and it took about 2 hours to cancel a stupid dog toy box because they were so slow and unhelpful and just kept suggesting other products of theirs for me to buy, despite me clearly saying about 20 times I just wanted to cancel the order.

I got sucked into it to try it then they asked if I wanted to super size it... What they sent me was a joke things were missing it's been like Holand teeth trying to get more it was over a $100 for the 1st Box when the 1st one was boast be $5 that I supersized show cost me 95 more dollars and toys were missing and I've done nothing but text because that's the new generation text text text to try to get it solved and then I tried to cancel it and they informed me that I signed up and I have 10 more months of this so I can't cancel it... This is what America's come to whether they have a good product or not you are stuck pain for it... They don't even have to live up to their obligation anymore.

I have been getting a box for my dog for close to five years and up until recently have been very happy and my dog would get so excited about the arrival of her box. However they have changed the way that people can contact them. You used to be able to get a live person when you called but now you either have to send a text, chat on facebook or leave a message for them to call you back. I have tried several times to contact them but to no avail. I have since cancelled my subscription with them by cancelling my card so that they can no longer take any more money from my account. I would NOT recommend this company to anyone.

This company could care less about you and your dog. Once you have signed up, forget about cancelling until the 12 months is up. I plan to close my account that is linked to them so they stop charging me for the garbage they are sending. The toys look like they are from the dollar store and my dog quickly chew through them and I have to take away the plastic thing inside. Sammy hates the treats, they all look like they were cut from a piece of rubber but into different shapes. The chew is the only thing he will eat. So we are talking a 3 dollar value each month? Save yourself money and a bunch of hassle with customer service and pass on this "deal"

I signed up for a six month package with BarkBox. The first few months my dog enjoyed the treats and chews. He was never into the toys. As we moved into month 4 and 5, i noticed he was not into the treats anymore. I contacted Barkbox prior to the six month o ensure my subscription was cancelled. However they delayed on responding to me and when they finally responded, i was told i waa auto renewed for another 6 months. I feel this is a very deceptive business practice and i want to warn others about Barkbox and their deceptive business practices.

I've never dealt with a company with worse customer service. Super Chewer Box sucks, doesn't last, and they even blocked me on the customer service chat for complaining. Terrible company! They don't care about your dog. All the toys turn into choking hazards because of the low quality and they refuse to do anything about it besides send more replacements of crappy toys that fall apart. Good luck cancelling. Fortunately I signed up with PayPal and was able to remove it from that end.

I thought I'd try BarkBox since they had a Black Friday Special for $5.00. I signed up and received the box fairly quickly, and not even 2 weeks later a $20 charge came out of my account. Wait, what? This is a monthly subscription, not every week and a half subscription! I went to cancel and you can cancel but only after your year subscription is up.

Also, they send some kind of ham bone or something to my miniature pinscher, and it's bigger than his head! Lastly, they send regular junk store toys that are shredded within minutes and you have to watch your dog so it's not eating stuffing and squeakers. Don't get ripped off by this company!