Ballard DesignsReviews 60

10 weeks ago we ordered a couch and loveseat to be delivered in 6-8 weeks. Both of the items made it to a local warehouse, but then one of the items was inexplicably moved to another state. No one seems to be able to get me my furniture.

Placed on order for chair slipcovers online with credit card. Received the order. Order was not as stated in description and thus did not fit. Submitted to return order. Confirmed Ballard Designs received return on 5/27. Reached out to customer service as to why I had yet to receive return via credit card used to purchase. They stated I should receive the return in 3-5 days. Still nothing. I call customer service only to be told that my return will come via check and I should expect it within 3-5 additional days. This is NOT how I paid for the product. According to their own return policy all refunds will be given as they were received. This is a violation of policy and they are unwilling to make it right.

I ordered a coffee table and was very exited for it to arrive. We received it broken to pieces and the box was taped up in the corner showing it was dropped and broken. I asked for help with customer service. They were not sorry and were rude. I am still waiting for my refund. The customer service person I spoke to today was very dismissive and vague about when I will get my refund. The service has been awful. I used to order things but never will again.

Wish I had reviews before I ordered. This tree decoration was supposedly $100 but on sale for 40. The quality is horrible. The display will not stand upright, keeps falling over no matter how much I adjust the trees. The The product was shipped in a huge box pack with just paper. Nothing to protect it from damage. I'll never order from them again.

They sent me the wrong rug, then I had to wait for them to send me a return bag. Finally got the bag, filled out the return form, and sent it back. Every person I spoke to gave me different information about how the return/ exchange process worked. They claimed I didn't include the return form (I had a picture of it in the bag so I knew they were lying) then they only tried to give me a partial refund. The first and last time I will ever order from Ballard Designs.

Ordered a rug and we paid approx 100.00 for delivery. This delivery company requested a date for delivery. Finally the day before comes on a Friday and they call saying they will not be here until 4:30 to 08:00 after dark. We live in a busy curve and after dark delivery is not an option. So we called company Ballard design. They give us a number and we call this delivery service to reschedule. The delivery company says I will have to call you back to deliver when I can find a date. We are headed to supper meeting some friends at 0500 and my wife gets a call from delivery driver stating he will arrive in thirty minutes. So I drop her off and drive fifteen miles to take delivery. Drivers were nice and helpful. They came ninety miles to deliver. The lady at t
He delivery office stated she would have to charge us again also if we rescheduled and get it approved by Ballard. I don't believe I will use them again.

I've been pretty happy with a couple tables I bought from Ballard. I wouldn't have been if the items hadn't been on sale. The quality is just not quite up to the price tag. The site makes it look so high end, but it isn't. The furniture did ship quickly, but smaller items I've ordered have taken a RIDICULOUSLY long time to ship. Furthermore, if the add-ons they suggest you buy -- such as bulbs for the expensive lamp you purchase -- don't reach you for over 2 weeks, then it's hardly a convenience, is it. I've spent enough time and money buying here. No more Ballard Designs shopping for me. They are a mess.

Shipping added when it says free shipping.
I attempted to place an order but it wont take the shipping off. This has happened to me numerous times and Im tired of it. I think they just lost a really good customer.

I bought two big expensive black outdoor planters and I can scrape the finish off with my thumbnail!

Order the Geneva bookcase. It was delivered damaged twice. Ballard's white glove service took the bookcase back under Return Authorization for full credit. Over the last 30+ days I have called the company 5 times to find out where the credit was. No communication at from Ballard's customer service. Finally today I received a partial credit. I had to call again to get the shipping refunded. Now they tell me it will be expedited - maybe 3-5 more days. This company does not want to refund your money even when their product is clearly defective. Their own delivery service flagged the problems and said..."this happens ALL THE TIME." Do yourself a favor and stay away.

I bought 4 drawers/filing cabinets to build an 11 ft desk with a butcher block top we bought from another company. I wanted better quality than Ikea and didnt want to spend the absurd amount for Pottery Barn. I was nervous reading bad reviews about shipping issues but decided to order them anyway because they were exactly what we wanted. I couldn't be happier with my purchase. They all arrived promptly and were already completely assembled which was a massive bonus. I honestly just had to pull them out of the box. None of them were damaged in anyway and the quality is great. Can't wait to finish the top to finish our desk.

I ordered 2 Large Olive Jar Planters in early 01/2023-Items shipped to incorrect address despite going online with "live chat" and assured order was going to correct address; called by delivery man, order going to wrong address many states away; then spoke with AIT Delivery and assured order was redirected to correct address; order arrived 1 month later, only 1 item from order was received; shipping co said only 1 box was given to them; went online and on phone with Ballard-told I had to reorder another item-o help/poor customer service and I wil Never Order From this company again-problems like this are the reason many US companies are failing and closing-Do not order from this Headache of a site again unless you love stress!

From the very beginning their design team was amazing getting me fabric samples. They stayed in contact with me while it was being built this took about 12 weeks. Delivery went smoothly and the product turned out beautifully. Couldn't be happier.

My sofa & Chair are several years old by now. I purchased them because they were slipcovered & I could wash them. So, washed them I did in cold water. First time I air dried and it took an army of strength to get them back on. Next couple times I washed them I put them back on right from the washer. It still took an army of strength to get them back on. I called Ballard and complained & they said they have never heard of a problem. It can't just be me and I believe with great certainty they were not being truthful. This is my story so you take your chances.

I received a small cabinet as a Christmas gift that was defective, I read all the numbers from the box, but customer support was unable or unwilling to help me. Customer support said the person who gave gift would need to call.

They screwed up orders for a month and a half. Saying they shipped some thing which never arrived. No accommodation. Basically they could care less if I ordered from them. I'm an interior designer and I've dealt with many other companies but no longer with this one. I will use Horchow or Frontgate or Pottery Barn