Ballard DesignsReviews 60

Same as all these other customers - ordered June - end of October after many chats and phone calls they make me call the delivery company myself and the delivery co said order had been cancelled and returned months ago. Woman at Ballard said she'd mark it as their fault so I didn't get charged restock - how kind of you Ballard! Do not order from this company - laziest and worst customer service I have ever encountered

I ordered 4 pool umbrellas on May 13…total approximately $2200 total. After MANY emails saying "shipment delayed a month due to global manufacturing and shipping problems", I received 1 umbrella 4 days ago. Yesterday, I received 3 canopies, but no poles. I called and they said the other 3 are on the way. Of course, summer is now over, so won't be able to use them this year. If our company ran this way, we'd be out of business.

I ordered two custom ottomans from BD April 29th, 2022. I was told they should be shipped within 3-4 weeks. After that period of time, I would get these auto emails changing the shipping date. I called customer service in August. "So very sorry, it will now be shipped September 7,2022. Just received email today that the new shipping date will be October 17th, 2022! I am fairly certain that will change. Stay clear of this company! I am canceling this order!

So pretty. All ready for Fall. I received this today, filled it with autumn flowers and. Voila! Love it!

I ordered a lamp shade in February. Had to call today to find out it will be at least September before it arrives. I am moving, so I simply asked to change my shipping address. I was told I couldn't and would need to cancel my order and reorder it. Seriously? Such horrible customer service.

We are an interior design firm and placed an order for a custom ottoman. We waited for 10 months and then received notification that the ottoman was delivered to our warehouse, but our warehouse had no record of the delivery... it was delivered to an unknown address. When trying to find it, we placed multiple calls with no action. When it was decided that the item may not be located, they told us we had to "go to the back of the line" and wait for another lengthy amount of time for a new item to be made. Ballard's bad policy and bad customer service, even for a repeat client, made my company lose time, credibility with my client, and a lot of money.

While the products are nice the customer service is rude and unacceptable for the money the customer is buying. Also, bought a rug in July was in transit until September. NO ONE IN CUSTOMERSERVICE KNEW WHERE RUG WAS. Though, they had my money!

I placed an order online. Received an expected delivery date that this Company were unable to make. Called for status and was told that it was still in the warehouse. The lady on the phone told me I was wrong that I could not have an email stating the delivery date because what was entered in their system was accurate and had not change. I decided to cancel the order due to her disbelief. She did not even try to saved it. Oh well, their loss $3,600

My sister-in-law bought a cabinet from Ballards and the delivery company refused to deliver it. The cabinet went back to Ballards and they have refused to refund her money. This happened in October and my sister-in-law is out thousands of dollars.

To make a long story short. I ordered several pieces of living room furniture in Dec. 2020. I told them it was being delivered to Florida and I would not be there after May 30,2021. I was assured it would be there prior to that date. Some of it was. The coach and chair where not. I was told that it would be delivered after I left, and that if I could not arrange for a delivery I would have to pay storage fees. I made numerous phone calls, sent numerous emails to Ballard's Customer Service area and my concierge and sent several letters and emails to the President of Ballard's and Cornerstone Brands which owns them. These where never responded to, I understood the reason for delay, they blamed it on Covid. I was upset by the lack of response. This was much more than one or two emails and letters. I finally got a good customer service rep in Sept. Who arranged with Ballard to take care of the storage. I spent hours on this. After agreeing to store items the shipping company also never responded to emails and phone calls about the delivery date and at one time in Sept. Threatened to return the merchandise. It took several phone calls to Ballard to fix this. When it was finally delivered it was the incorrect type of delivery. This despite a phone call where we agreed on the specifics of this. I was reluctant to deal with a catalog company for this size purchase and now I know I was right. The product is fine but they have the worst customer service I have ever seen, They never get back to you. I will never purchase from them again. I would hate to see what will happen if there was a problem. Deal with a local furniture store.

If I could give them zero stars I would. I ordered a desk it was charged July 16,2021 a month later I still didn't have it. I ended up buying another desk and asked them to cancel the order. Today is Sept 2,2021 I have been charged for this item for two billing cycles and I am still trying to get them to process the return. This happened once before. Here's the kicker - they made me pay for the return shipping of $185.00 They have nice items and my house is filled with ballard design furniture - but this was it for me. If a Company is only interested in taking from their customers its a company I will not do business with.

I left a review about the excessive cost of replacement cushions on the Ballard Designs item page. It was posted…revisiting it, it has magically disappeared. Is it possible the negative comments are removed? In addition to excessive cost of replacement cushions, delivery of the original chair and ottoman I ordered was delivered to my front yard, in the boxes they were shipped in. The delivery people weren't authorized to enter the house. It's worth noting that my front yard is the size of a single driveway (townhouse). Fortunately, it was good weather for wrestling furniture out of giant boxes and moving into my house by myself.

I ordered two chairs and a sofa ($5K) on Mar 1. The delivery was scheduled for June. Then the delivery was extended to the end of Aug. Now the delivery is extended to end of Sept. When I called customer service, they told me they couldn't really tell me with any assurance when the furniture would be delivered. Isn't it illegal to sell products you never intend to delivery?

LOUIS XVI ARMOIRE W/ MIRRORED DOORS 2
This past March 2021 I order 2 Armoire. Beginning on July they finally came. But they were the wrong color after all that wait. So I had the option of waiting for who knows how long for the right ones. So I decided to except them with a discount. And I thought that was great! But as they were unloading them one of them one was very heavily damaged. (Mine you these are by husband and I closet's.) So we have one. It looks nice but the bar inside is not strong. It's not completely full either. But I can't figure out what is happening to the other one? We paid for? We need it! It needs to match. I go on line because I got a order return email. I use the item # to track it and it says that I'm not putting in a item number. I really do need the other one. So are closets will match. My Husband can fix the flimsy bar when he has time! I rarely give a bad review but I need people to know that at this store you my not get what you paid for and you my not get it at all! If o get this resolved I will be sure to let y'all know how it went! By the way Ballard's sent me a email saying they were both delivered. But only one delivered!

I ordered a lampshade in Feb. 2021, it was backordered until March of 2021. Here we are in late July, and I still don't have it. I get an email every two weeks pushing back my order a few more weeks. I finally called the customer service line. After going through the menu a couple of times I was finally able to reach a live person. I asked if they had the lampshade in their Atlanta store, because I see Ballards advertising this lampshade on sale regularly. She tells me they can't see what's in stock in the store. After some investigation, I see it is probably in stock in the Atlanta store. Not the outlet location. I can't believe they continue to ship stock to their stores and leave their catalog customers hanging for months on end. I had the exact same issue with a rug. This has become a pattern for them, and I'm just ready to write them off. I may have to try to go to the Atlanta store to see if I can get the shade, but I'll need my husband to go with me because there is no way I would go to their location alone. Even during the day. The location is a good hour away from my house and it's such a high crime area, with the crime continuing to escalate in Atlanta. I'm so frustrated with them. If I get this lampshade, it will probably be the last thing I purchase from them.

This company has some SEVERE supply chain and customer service issues. Do NOT buy from them. They have no visibility (or say they don't) into their furniture maker or warehouse (JB hunt). It's like they just take your money and then wash their hands of responsibility if there is any issue after that. Never seen anything like it. If you go on social media to raise awareness of their problems they block you from commenting, So shady.

I order brackets for drapes, first round it took 2 wks to receive goods after of the brackets where missing. Order another set. Was told they would be send overnight... 6 days later I received them. Was so mad send them back and went to Pottery Barn, After they received them back 3 wks later NEVER received my credit. Had to once again reach out to them.( I felt like I was on there payroll)Now it takes 7-10 business day for my credit to be processed. 5 weeks to receive a credit How crazy is that... guess business is so tough they need to hold onto your money. If I could I would of given them a ZERO... Pottery Barn is a much more professional. Make that your first stop and skip over Ballard Design!