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Badoo Reviews Summary
Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.
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To save yourself for some subjective stories, here are things that I'll point and why I think Badoo deserves a little bit more recognition than other dating apps I've tried (as a free user):
Pros:
- you can actually chat and video call people
- you can watch people stream for free, no premium needed
- you get free trial of premium upon registering that actually works
- you can search people nearby for free
- so far I can say their premium pricings are cheap, not bull$#*! compared to other dating sites
Cons:
- tons of verifications needed
- you can only message those who are at the same verification level as you or lower
- a lot of fake profiles
- limits you to 5 people to chat per day
- unable to chat with people nearby immediately unless you pay credits
- less verified profile gets banned easily with some reports
So far it's good, and the limitations are rather tolerant for a dating app unlike others I've reviewed. The place is decent for finding friends, but stuffs just seem worse because the men and women's purposes are never aligned to each other.
Never ever use the Badoo. Do not even download this app on your phone ever. Badoo did unauthorizedly charged the credit card $131 dollars after I just downloaded their app on my smartphone! After I report the problem to support team about 4 times they just didn't even reply to my queries. It's online rubbers, criminals and cheaters! New Zealand bank cannot do anything against od this rubbery company. They rubbed several millions of ppl across the globe. I run an online business and I know a lot about. I personally will never use the Badoo
Hello Denis,
I am sorry you feel this way about Badoo - We work hard to make sure that all of our users have an amazing experience so to hear you do not feel the same is a real shame.
We would never request a payment from your bank without authorisation as when you sign up, we do not have any of your payment details unless you choose to purchase one of our products or subscriptions.
I have sent you a private message as I would like to look into this in more detail for you.
I look forward to hearing from you.
The Badoo Help Team
STAY AWAY! THEY STEAL YOUR MONEY! THEY DO NOT FULFILL THEIR TERMS AND CONDITIONS!
They charged me for the premium account by a trick! When I understood that I had paid unintentionally, I asked them for a refund but they won't accept it. In terms and conditions, it states that, unless you download features, you are eligible for a refund. However, the scum that is on their "support" team won't admit it and he doesn't even answer my emails! Of course my bank is notified and I am going to take legal action. STAY AWAY!
(I am attaching a screenshot to verify that they DO NOT FULFILL THEIR TERMS AND CONDITIONS)
Hello Michael,
Thank you for your review and I am so sorry to hear that you believe Badoo to be a scam.
I would like to assure you that Badoo is a legitimate company and we work hard to make sure our users have an amazing experience. We would have taken payment from you only if you purchased a one-off product or set up a subscription.
I have messaged you directly as I would like to look into this in more detail for you.
I look forward to your response.
The Badoo Help Team
Never give them your credit card details, as they will charge you even after you cancel the subscription. And 80% of female profiles are fake!
Hello BB,
Thank you for your review and I am so sorry that you feel this way about Badoo.
I can guarantee you that Badoo operates in a completely legitimate way - We would only charge an account if an active subscription was set up by the user.
To address your concerns over fake accounts, Badoo is free to sign up so unfortunately, some users may break our rules, we have a whole team that works hard to make sure we keep Badoo a safe and fun place to be. If you ever believe a user to be fake, I urge you to report them straight away and our 24/7 moderation team will look into the allegations for you.
I have private messaged you to look into the subscription issue for you.
I look forward to your response.
The Badoo Help Team
I clicked on the purchase premium for life button by mistake and was charged 119.99 and as it was near the back button it was easy tp do... i contacted them straight away and only to be told as my app was open this counts as having used services... what a joke as i hit the button by mistake in the app... its a trap... i am considering a small claims court action unless this can be resolved.
Hello Stephen,
Firstly, I want to thank you for taking the time to write a review and I really am very sorry that this has happened.
Badoo Lifetime Premium was one of our most requested features by our users, however, we do understand that sometimes a user may click a button by mistake.
I have messaged you directly as I really would like to look into this in more detail for you.
I look forward to your response.
The Badoo Help Team
I am a member of badoo, with premium membership, what a waste of money. Cannot contact visitors to my profile as it says i have chatted too much, thats why i got premium... and locals, my age group they ask for credits. Join if you want, just never pay them money,
Hi John!
Badoo is free to use! However, you can decide to purchase any of our premium features in order to improve your chances and enhance your Badoo experience. You can create a profile, upload as many photos and videos as you want, and chat and meet new people.
Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on badoo.com/spp
Feel free to reach out to our team if you have any questions on how to get the most out of your Free BAdoo account, you can reach us via email at badoo.com/feedback, or find our support team on Facebook and Twitter with@BadooHelp.
Best,
Badoo Team
I am an experienced user of online dating sites and have grown wise to the ways they try to extort extra money out of you, however my experience with Badoo has definitely topped the lot. With my card details saved from a previous purchase, I *apparently* clicked on the default option of Lifetime Membership instead of Back. One wrong click and I'm billed £120 instantly! Their own terms and conditions outline a full refund is offered, yet Customer Service are trying to squirm out of refunding me with a nonsensical argument. I will take them to a claims court if I have to. Avoid! The free service is worthless to your average guy anyway.
Hi Carl,
Thanks for taking the time to speak with and resolve your complaint. We're pleased you've received an outcome you're happy with and we've recorded your feedback for our team in order to improve the service we're providing.
If you have any further thoughts or suggestions, please feel free to reach out to us, either via email at badoo.com/feedback, or find the@BadooHelp team on Facebook and Twitter.
Best,
Badoo Team
Not very good u cant meet anyone because it's a chatting site and it should be free why pay to meet or pay for credits
Thanks for your review, Randy!
You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people.
Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on https://badoo.com/spp
Feel free to reach out to our team if you have any questions on how to get the most out of your Free BAdoo account, you can reach us via email at badoo.com/feedback, or find our support team on Facebook and Twitter with@BadooHelp.
Badoo select all lady have charmed and block them to the men want contact, push them to buy their product, Badoo use private life of member, this is totally illegal... they are cheating and they let people to use porn pictures... must be closed asap
Hi Paulo,
You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people.
Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on https://badoo.com/spp
Please do let us know if you have any other questions!
CHARGING YOUR CC WITHOUT AUTHORIZATION EVERY DAY, SOMETIME TWO TIMES A DAY. DON'T PROVIDE ANY BANK OR PERSONAL INFO TO THOSE SCUMS, THEY WON'T REPLY, NOR MAKE ANY CONTACT WITH YOU WHATSOEVER, EVEN IF YOU EMAIL THEM EVERYDAY.
Hi Tiger W,
We've attempted to reach out to you previously to look into this, however, it seems you were unable to respond. According to your screenshots, it seems you have an active subscription to Badoo Premium which would renew daily until cancelled. Our subscription periods range from 1 day to 190 days. Instructions on cancelling your Badoo Premium subscription can be found in the terms which you agreed to when making your initial purchase.
In regards to multiple payments in one day, this is because banks can take some time to process your transactions, particularly over non-working days, so you may see multiple recent payments processed and grouped together in your billing history. Please be assured that it's not possible to hold multiple active subscriptions on the same active Badoo account.
If you would still like for us to look into this further or cancel your subscription on your behalf. Please feel free to reach out to our team at badoo.com/feedback, or fund the@BadooHelp team on Facebook or Twitter.
If you are an American you will more than likely get scammed from this site. I've read hundreds of reviews on Apple, Google Play and online about this shady site. And my opinion is to not trust them with ANY of your personal photos, or credit cards.
A simple Google search showed me that Badoo is owned by Russian billionaire/ entrepreneur Andrey Andreev and has ZERO consequences to American law. Stick with American dating apps, people. DO NOT SHARE YOUR CREDIT CARD WITH ANYONE ON THIS SITE!
Contact the Apple and Google Play stores and complain to them about Badoo's deceptive credit card practices and scammy way of Badoo kicking people off its site/app.
My profile was blocked today for NO reason at all. Badoo sent me a vague email saying I had broken its community guidelines - which wasn't true at all. Most of the reviews online centered around Badoo charging customer's credit cards and kicking people off its site. No reason was given to any of them as to why they were suddenly blocked from access to its site.
Do not trust them with any of your cards, or PHOTOS! That's the only way Badoo makes money -- These Russian snake-oil salesmen know they can skirt American laws by scamming and running its customer's credit cards. I will be contacting Google Play later on today to tell them this app is a 100% scam! I hope others join me in expressing their frustrations and opinions to Google and Apple!
This website is a fraud. It floods users with ads, pop-ups and offers to purchase paid features. Many accounts are fake and it is hardly possible to find there people for quality communication.
Hi Katerina,
Thanks for your review, we really appreciate any feedback that helps us to improve for our users.
Badoo has always been free to download and use and we want to keep it this way, this means that we have recently introduced advertising. Ads will not be shown to users who have purchased our paid features. If you want to remove the ads, you can either subscribe to Badoo Premium, that will give you access to features that other users don’t have access to or Credits that will increase your visibility and popularity.
We're also doing a lot to tackle Fake profiles online which is why we introduced photo verification. Users that have proved their real by verifying with a photo will have a white tick with a blue background on their profile. However, if you happen to encounter an account you think might not be genuine, you'll always have the option to report it ot our team using 'Block or Report' button on their profile.
If you have any additional concerns, please feel free to reach out to the badooHelp team on Facebook or Twitter (@BadooHelp) or email us at badoo.com/feedback.
I am partially sighted and I have problems reading text on my phone. I must have clicked where I shouldn't have and, BOOM, I was a premium member. ONE CLICK! They are out to screw the handicapped. These guys are about as dishonest as they get.
Hi Gary,
We've attempted to reach out to you via private message as we'll require some personal details such as your email address or phone number in order to locate your Badoo account and purchase.
Storing your payment details on your Badoo account is completely optional and you can remove your details at any time in order to prevent making a purchase using your stored payment method.
We look forward to hearing from you and resolving this matter promptly.
If you're an average man with average looks, and you're 40-plus, you have about as much chance getting a date on Badoo, than you do winning the Lottery every week for a year. It's not going to happen. I am that guy. Average looks and 43 years old. I had a profile on there for three months. I sent messages to average looking women. Some looked at my profile, none messaged back. My photo was also rated 1 out of 5. I don't know what purpose that serves other than to try and cripple the confidence of whose photo it is. I'm thick-skinned so it didn't bother me. But I had this vision of women low rating guys just to make the guys feel hurt. That aside, Badoo just like POF, has a database of anti-social women who don't wanna chat and most certainly don't want to date. They're so shallow, if you're not a hot guy they won't even reply. And this coming from average to below average women. Fat and middle aged. Unbelieavble. A waste of time.
Hi Jacky,
We're sad to hear you're not having a great time on Badoo. We work hard on promoting users to make the most of their profile and being interactive on Badoo, as well as aiming to create more meaningful connections.
We'd be happy to take a look at your profile and offer some advice on putting your best foot forward if you think this is setting you back? Just reach our to our team on Facebook or Twitter@BadooHelp and we'll take a look.
I have been on Badoo on and off for a while now, I remember when you could comment on other members photos as well. Shame they stopped that.
They use to have a cool credit top up feature where you can message someone for free or 10 credits or top up 10 credits but now the minimum required to message a user/badoo member will cost you 150 credits! Tell me Badoo team? Why does it cost 150 credits/ £1.50 to send one message? Please let me know why? It use to cost 10 credits last year. I disagree the way you have hiked your prices up at the expense of many of your loyal members.
So if you only have 5 credits left on your account then to chat to one person would cost you £3 GBP (for 200 credits). Also if that badoo member doesnt reply or deletes their profile then you would have wasted £3 and 150 credits! - When before it would cost you 10 credits only!
Also an increase number of fakes on there as well sadly. I hope badoo looks into this a little more for the benefit of their users/members!?
Stay safe all!
Best wishes,
Sean
Hi Sean,
We really appreciate your feedback on our messaging feature and we're sorry to hear that this is really affecting your experience on Badoo.
You can message anyone you match with for free but if you don’t want to wait until the user likes you back, you can still use credits to initiate a conversation with her.
This change provides the best experience for all our users, as many have asked us to help manage the number of messages they get.
Improve your chance to get matches by adding your best photos and playing Encounters.
Thank you for your understanding.
I was a member for well over a year with no real problems whatsoever... Accumulated a few blocks... Female members easily go that way if not even just out of spite... Lifetime membership... Yeah right... Any random idiot can block you there and there is no way to prove your case... Because you are blocked you have no access to any of your conversations anymore... They are very willing to take your money but have no customer service or dispute resolving of any kind... Blocked is blocked... Kiss your $ goodbye...
Hi Floris,
I'm sorry to hear your account was blocked on Badoo. We do have a set of guidelines which we ask you to follow from the moment you register on Badoo. When violations of these guidelines occur, we may be required to issue you a warning or revoke your access to ensure Badoo remains a safe and fun place for people to connect and date honestly.
If you think we've made a mistake, please reach out to our team at badoo.com/feeback and we will be happy to take a second look. We advise reviewing the guidelines which you agreed to follow here: badoo.com/guidelines
Hope to hear from you soon!
Badoo Team
They block my account after I spent a lot of time doing live. They were worried that I will whitdraw the money. This application is a big fat lie. They are making a lot of money...
Hi Cristina,
Sorry to hear your account was blocked! This will happen when we find that someone has broken our rules. We have a team of moderators working around the clock to ensure Badoo remains a fun and safe place for all of our users. Should you break the rules which you agree to follow by using BAdoo, we reserve the right to revoke your access to our platform. If you believe there's been a mistake, please reach out to our team at badoo.com/feedback and we'll conduct a secondary investigation at your request.
Please be assured that the decision to block a profile on Badoo has no relation to the rewards you can earn while streaming. This information is not relevant when making this decision but you may forfeit any rewards if your profile is blocked as a result of violations against our guidelines.
I just found out why my bank account is continuously overdrafting: for three months now, Badoo has been drawing $1.99 every day for a daily premium subscription. The way they word their options is deliberately deceptive and will have you thinking you're paying once and using their premium services until they expire, but this is not the case; they will charge you regularly for whatever amount you consented to be charged once. I've since removed my credit card info and cancelled my subscription (of course they keep those options hidden in the settings options), but if that's not enough I'll take it up with my bank.
Leave it to the $#*!ing Ruskies to come up with something so shadowy and vile. It's like they took OKC and bastardized it into a digital leech with a dating app's exterior. Don't give them any of your information and tread lightly if you're going to use Badoo- or simply skip to a better site or app that'll give you greater results without costing you a penny.
Hi Evan,
Thanks for your review.
Starting a subscription for Badoo Premium means you enter into a billing agreement, which authorises recurring charges to be made using the payment method you've selected. Removing your stored payment details prevents you from making one-click purchases, but it does not cancel billing agreements like a subscription. Billing agreements need to be cancelled separately, and cancellation instructions are presented to you at the time of purchase.
The terms of your subscription are presented to you at the time of purchase, along with cancellation instruction if you don't want to renew your subscription. You can also find them here: badoo.com/terms
Please let us know if you have any further questions. You can find us on Facebook and Twitter (@BadooHelp) or contact us via email at badoo.com/feedback.
Badoo should be shut down... i dont have an account with badoo someone made a fake profile done payment for things i try to contact badoo customer service threw email thet decide to ignore for a few weeks now all i want to do is sort out what my refunds i show them proof also and still nothing even ask for details of who i can contact to sort out getting my money back... people do not waste your time on badoo fake $#*! people take money
Hi Dyron,
We're really sorry to hear about this. We will look into this right away.
I'm sorry you haven't received a response from our support team. Please be assured that we would not ignore such a message and it's likely that we weren't able to respond to your message due to email formatting which is entered manually when you contact us. Could you please reach out to our support team on Facebook or Twitter@BadooHelp? We'll investigate this immediately.
We look forward to hearing from you,
Badoo Team
*** THIS APP IS A SCAM!*** DO NOT SAVE YOUR CREDI INFO!, they will make you pay for an expensive subscription if you click wrong once. They want to obtain payment details, and then trick you into making outrageous payments. They do this by providing "one-click payments" defaulting to large sums of money. This app is maliciously designed to make you pay by accident. They will not return any accidental payments. They will not even reply to your complains. **AVOID THIS SCAM!**mers pay by accidental click.
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Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
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Thanks for your incredibly detailed review Chen. We love to hear all of the positive and negative feedback and identify our opportunities for improvement.
Let's start by addressing some of the cons:
We introduce new verification methods in order to combat the number of users creating false accounts. It works too! Since the introduction of photo verification and verified indication on profiles, the number of fake profiles registered on Badoo has dropped dramatically, therefore improving the Badoo experience for our genuine users. Of course, no method is 100% effective but there are things you can check to ensure another user is who they say they are, checking their profile for the blue verification tick and requesting a selfie in chat, to name a few!
We introduced the option for users to select if they only want to be contacted by verified users, if a user has this option turned on, you won't be able to contact them until your profile is verified too. Neat, right?!
To get verified status, you need to verify your profile with a photo and at least one other method. There's no need to verify using every method, but it sure will help you stand out as a genuine user.
In regards o your chat limit, you can increase it. Getting verified will increate your daily new chat allowance - This helps to protect our users again spam or bulk-contacting users. If you want to chat with someone you haven't yet matched with, you can indeed use credits to unlock the chat. However, it's not a necessary feature! If you match with the user first, you won't need credits to initiate the chat, so the best way to make new connections and have more meaningful conversations it to vote on their profile in encounters. If you have Badoo premium membership, you'll be able to see who already liked your profile too, so no guessing!
In regards to users being banned on Badoo, this is based on reports made by other users. Each complaint is thoroughly investigated and access to Badoo will be revoked if we find violations against our guidelines. We also provide warnings before blocking users on Badoo so you'll have an opportunity to correct the bevaviour and review our guidelines again before continuing to use Badoo.
We hope this helps with your experience on Badoo, but please feel free to reach out to us if you have any questions.
Best,
Jake - BadooHelp