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I spent a lot of time looking for a NorthFace Jacket that was Triclimate so i can have a spring rain coat, winter coat, and a sweatshirt too. I was also a little nervous about ordering from backcountry since I have never ordered from them before and read some of the previous reviews. But I am very happy that I ordered. I got the best price and the order was produced quickly. I did the standard shipping and it was here within 3 days of ordering it. I will order from them again
Backcountry.com makes promises they cannot hold. I paid extra for express shipping since I had friends in WA who would bring the gear to me in Europe. However, the goods arrived too late and my friends couldn't wait. The staff at backcountry were not willing to help me on this issue at all. Will go for REI next time and think you should too, they haven't ever disappointed me.
Good prices, but they did not ship my items when they said they did, and then when I called, they seemed to try to sidestep responsibility and lay the blame at UPS' door. The thing is, UPS never received the package. Now I am out some items I needed for my trip today, and Backcountry.com didn't even offer to do anything for me other than a full refund or re-shipment of my package at the exact same speed. If you have a hard and fast date you need your stuff by, don't order from this website.
I have only ordered from backcountry.com once. Received item in great shape and quickly. I kept my sunglasses that I ordered and didn't return. So I can't comment on returns dept. website is easy to navigate. Recommend. Only gave them 4 stars since I have only used them once so far.
Placed an order on a Sunday (shipped on Monday), and received the correct order two days later. Order was correct and items were as described. The only issue I had was with the website layout and information provide. It was tricky finding some of the specs, but I found the item reviews very helpful.
I recently ordered a bike off of Hucknroll (backcountry owns it along with realcyclist, steepandcheap, bonktown, chainlove, etc). They charged my credit card before contacting me to tell me that they don't have any stock of the item. It is against most credit card companies rules for merchants to charge you prior to shipment. Despite stating in an email, "To help rectify your faith in us, we'd be happy to hook you up to the best of our ability", the service rep seemed to want me to either purchase another bike for $2000 more or cancel my order outright so he could get off the phone. Still waiting for my card to be reimbursed...
I shop around extensively before making a purchase, and this site had the best price on a child carrier hiking pack I was considering. I bought the pack and used it for a hike, and noticed a design flaw that was causing my son's legs to chaff. I requested a return to be processed for the pack, and I was emailed a return shipping label and authorization number promptly. I was issued a full refund once they received the pack. Great site and customer service. Couldn't ask for better.
I've only shopped here once, and it was a very pleasant experience. Their prices were lower than most outdoor stores out there. I ordered on Monday, got free shipping and received by Wednesday! (maybe cause it's from Utah and I live in CO). Unfortunately one of the jackets did not work out for me, so I sent it back that day (Wed.). They received my return on Friday and credited me that same day! Really fast shipping and return. I wish more websites were like this. Fast and efficient!
Nice site! Discovered here before christmas and I can say they did deliver the goods on time and everything was in working order. Cheaper than REI too.
Looking for that perfect xmas gift for your outdoorsy friend... check out this site. Good prices and fast shipping. The variety isn't as big as REI but they do come pretty close
If you shop at REI, then you should go to this website and look for their deals. You can find great coupons online that will give you 20% off and you can get your camping equipment at very good prices. Better than REI IMO.
Definitely high quality products. I've got to agree with the other review, wait til you find coupons, cause or else its going to be pricy. You do get what you pay for though, and that is some top notch merchandise.
Great Outdoor Gear Site - Backcountry.com has a huge selection of outdoor clothing, footwear and gear. Great service and awesome return policy. Shipping is a tad on the slow side, unless you pay up for express shipping. Only thing I would suggest is look online for coupons... they run from 10-20% off and seem to be available periodically, so I'd wait for those. I've purchased a bag, a pair of shoes and a jacket from them, and I'm completely satisfied.
