Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Bought a dog lunch bag that was shown as white with black dogs, however what I received was a black bag with white dogs, doesn't seem like a big deal but my canine bff is a large black dog. It was why I ordered it in the first place.
This company sucks... I bought a scully for $10 and when I recieved it there was a hole in it. I called them and explained and they said I could return it free of charge. I returned it as per their instructions and only was credited $3 back to my account. I called them to find out whay and was told that regardless of the situation on a return the customer is charged for the shipping. I'll never buy anything again from these lowlife scumbags
I was a bit worried about negative reviews I read, but they had the best deal on a Helinox Ground Camp Chair with their 20% off summer promo and free 2-day shipping. And they also had another small item I wanted that I couldn't find in stores that I didn't want to pay half the purchase price on shipping! (It was only 9.95). Received order in 2 days - in great shape and they charged me the correct amount. Only complaint is I had a little difficulty with promo code registering the reduced price on web, so went back to previous page and clicked in discount banner. Then it seemed to take effect when order page refreshed. I would shop with them again.
I love the selections at Backcountry, and have ordered from them for half a decade. Each time I order, they ship ground, when promising 2 day for over $50 in your order. I have never had less than $200 in my order but they repeatedly ship by UPS ground and I repeatedly get screwed by the items arriving days after they promise them. I just tried to purchase a $140 pair of shoes from them and the site didn't even give me the "chance" of shipping anything but "economy", when they promised "2 Day" on this purchase. I am so sick of this problem, I will never, and I mean never, order another thing from them. I rue the day I began ordering here when there are so many better options, from REI to Moosejaw, etc... all of which deliver what they promise.
I bought a dress which was too big and wanted to exchange it for smaller size, they did not have smaller size available so I had to return the dress and they refused to waive the return shipping fee, they said they only waive it for exchanges... I tried to reason that I would like to exchange it but it is their fault they are out of the smaller size, but they refused and were very rude, I will not ever go back!
Just got my new Burton Ion's in the mail today a day early. Got the Orange/grey which are impossible to find anywhere, trust me. This site had all the sizes and colors available. Not even available through the Burton website.
I submitted my request, got a confirmation via email, got a tracking number, 2 days later got home today and my boots were waiting for me.
Before I order them, I called them just to make sure they were not in China or a call center in India. Steve had and accent but it was from Utah which is where they are located.
I will keep utilizing backcountry.com as they treated me with knowledge and professionalism.
DO NOT TRUST Backcountry or their related websites Competitive Cyclist, Dogfunk, Steep and Cheap etc. They will not stand by their promises. I bought an item, tried to return it and they refused saying that they have a right to change their returns policy after I made the purchase. They were also very rude.
Overpriced stuff because they claim to have superior service. Totally untrue. They will not live up to their promises. Do not buy from them. You have been warned.
Bad bad experience with an item that i tried to return and they refused to refund or exchange.
Never do business with them again.
Backcountry.com is amazing. I have been ordering from them for several years now sometimes every couple of months. Never had any issues. Fast and free 2 day shipping, easy returns, authentic merchandise at great prices. I recommended them to all my co-workers. One time I called them to let them know that I was shipping back a return (the only item I ever had to return over the years) and that I would like them to issue me the credit in advance to purchase another item without delay and they just shipped the other purchase right out on my word before my return even got back to them. Great company, awesome customer service.
I ordered an Osito-2 Northface jacket from them. When I received the product it was not the size I ordered. Icalled them and reported the issue. They said they will place another order and they promise that it will receive on my daughters"s birthday. Since I did not received the product on my daughter"s birthday, I called them again. They said they did a mistake an the product did not shipped it yet.So I asked them to issue a refund, they said they did but I did not received any confirmation email or nothing.So I called them back again the third person I talked to this time told me that she going to find out and put me on hold for ever. So I have to hung up. I called them back again deferent person answered, he reluctantly send me an email but I did not see the credit on my account yet. Now Iam really concerned that I read a review saying that they steel money from your account!
Deceptive return policy. Read the fine print! If you return shoes that you only tried on once and never wore outside, Backcoutry will say they were dirty and send them back to you AND charge you for the shipping!
I ordered a pair of Keen shoes on a Sunday after noon, taking advantage of the free 2 day shipping. Tuesday afternoon there was a Backcountry box waiting on my doorstep. Right shoes, right size, I'm a happy girl. I was concerned after reading some of the reviews, but the shoe I wanted was sold out everywhere so I took a chance. Glad I did!
Very poor service on large size items. They do not ship for free and they do not ship as promised, not upfront about 2 week delivery time, they do not tell the truth multiple times, shipping company does not provide correct tracking info.
I used to think that I needed to see outdoor gear before I purchased. Backcountry.com has convinced me that there are many items that I don't need to see in person. Their gear advisors have great knowledge about the product categories in which they specialize unlike most of the staff that now works at REI. Also, their return policy is among the best in the industry: [From their site] "New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit."
I had an excellent experience with backcountry. Granted I bought clothes, not gear, so my shipping was super fast. 2 days to be exact. Also they offered the best price I found online.
Warning! They had malware on their system for almost 3 months that was stealing credit card info before they found out. It then took them 5 days to notify me. My number had been stolen. They were "frustrated for me" and "one of many companies to experience a data breach". I had to cancel my card. I do not want to do business with a company that allowed this to happen and took so long to address it.
I should have looked at these reviews before I called back country. They said they would have a snowboard knowledgeable guy call me back in 5-10 minutes. I called 30 min later to see if they had forgotten; they said he was still on the phone with someone else and sometimes their phone calls are "really long." That was nearly two hours ago, still no call. No one calling to say iit was taking longer than usual or anything to keep me interested in waiting around.
Purchased Kayak 12/25/13, came with broken paddle holder, 6 months later - still no paddle holder. Spoke with 4 "gear heads" & was told by all of them that they would call me back. Yep, you guessed it, not 1 single phone call! Seriously disappointed... NEVER again! Too bad, because I need another Kayak, 2 paddles, & a double rack. That's about a $1500 sale they lost because of poor customer service.
BUYER BEWARE I have had the WORST experience with backcountry.com and their other sites, steepandcheap.com and whiskeymilitia.com. I placed an order for 4 items on steepandcheap.com, and I received order confirmation. While I was looking at my account to cancel an order from whiskeymilitia.com, I found that my order from steepandcheap.com had been completely cancelled. When I called to have this corrected, assuming that the wrong order had been cancelled, they told me they cancelled my order because they had priced the items too low. So, someone at their company screwed up on pricing, and the did not honor their prices. In my opinion, this is a terrible business practice, but my experience only got worse. They never refunded my money for the whiskeymilitia order, and when I emailed them, one person didn't even reply to my inquiry, and another blamed it on PayPal, and told me to contact them. Weeks, many emails, and multiple phone calls later and I have had to open a PayPal dispute, and backcountry.com sent PayPal a shipping confirmation from a previous order. The deals may seem great, but time is money and I have wasted a ton of time on this mess. This company's incompetence is incomprehensible, and they have horrible customer service and business practices. I will NEVER purchase from them again.
I placed an order for 4 items from their website, my order was confirmed and I received and email stating that I would receive it in two separate packages. Days went by and I went back to the site to check my order status. To my surprise there was only on item listed that I had ordered. I called steepandcheap and explained my situation. The customer service rep stated that the price on 3 of my items was too low and they took them off my order! WHAT! If you list a price on your site... and I purchase the items you are committed to sell them at the listed price... you cant go back after the fact and say "no we dont want to sell you those now because the price was too low"... this is out of the mouth of the reps manager. I will never buy another thing from Steepandcheap or their parent company www.backcountry.com! False advertising and poor ethics...
