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I was skeptical after I first ordered my helmet from them, after reading some of the reviews, and after never receiving a confirmation email that I had purchased the helmet, I was unsure of if I would ever receive it or not. I received a confirmation email on monday after the weekend letting me know that the helmet had shipped. I got it yesterday after the free 2 day shipping and was stoked! Ready to break it in! Thank you backcountry!
I just wanted to take a minute to thank the folks at Backcountry for their help. I had ordered a parka and thought it was going to arrive the next day but found that when I received my tracking number, it wouldn't arrive until two business days. This would make it too late for my trip. The folks there rerouted the order back to them and shipped me out a new one pronto! It arrived the next day, in time for me to take it! Thank you so much for your positive attitude, upbeat and wonderful service! I will be looking to Backcountry for any future orders and highly recommend them!
I purchased a jacket for my daughter in the wrong size. The original came quickly and Luke from customer service was great! Even getting the replacement in time for her bday. I will buy again from them!
I read a number of reviews here before I placed an order with this company and was somewhat hesitant to order because of the negative ones I saw mixed in with the positive reviews. I ordered an expensive handbag from their online site on Jan 15,2017. It arrived well packaged and was just what I wanted. When I experienced a minor problem with my purchase, customer service was very attentive and helpful. I would not hesitate to order from this company again! JRWS
I will never order from this company again! I returned my shoes, and they say it will be two weeks before I get my money returned, maybe you guys should wait 2 weeks to take my money out of my account!
Backcountry.com used to be a reputable and decent company to buy from, unfortunately it has become less and less reputable and upright.
Backcountry.com and its sister site Steep&Cheap.com use very shady advertising methods on the sites, essentially being a bait and switch. Customer service is pretty bad and when attempts were made to bring up the bait and switch nonsense they were met with a resounding Millenial "whatever" and "meh".
Add in both sites are now selling goods that have decreased in quality and goods that are just overpriced versions of Walmart crap and the site(s) have become unworthy of spending your hard earned money. Ski this one and instead go to Gear, REI or other small and esoteric gear companies and websites/retailers.
I have ordered from Backcountry many times. Shipping is speed and always free with purchases $50 and up. Returns are easy and refunds prompt. Merchandise is quality. I highly recommend!
Just received my shark skin jacket and was very impressed. Will be defiantly shopping for more products.
Order 100 dollar Northface jacket that the was on sale. Via FB ad. Backcountry sent me a 100 dollar Northface liner. Then when asked for refund, no problem. A week and half later still no refund. Called three times, three different story lines from CS. Incompetent! Will order directly from Northgate for now.
I placed an order paying the shipping for the following date as I was leaving in 2 days from that location. I was tracking the shipment and saw "Call Customer Service"
The customer service representative who answered the call told me they would not release the shipment and when I asked the reason, he responded: "the problem is we do not fell comfortable making business with you". I was astounded to hear this and requested clarification however he was adamant in his response. I am a businesswoman from Mexico who has conducted business with multiple companies in the States. I found this treatment utterly sexist and racist and I believe I deserve an apology. I feel total disgust!
I ordered a jacket from them 16 days ago, and have received no confirmation that the order was processed, and obviously I have not received the jacket either. I've called them three times to inquire about this, and I have not received a return phone call or an email. I wish I had read the reviews before placing an order with them.
My item was paid for 2 day shipping. After 2 days my package didn't even leave their warehouse yet. I've heard a lot about this company taking longer to ship items. I absolutely will never go through them again.
Wow, I am totally at a loss for how awesome they are. Upon making a purchase I had a phone call from an account manager who wanted to make sure that I was happy with everything and offered to answer my questions and help me out if I needed. Turned out that one of the boots I bought was too small for my left foot, and it was a large ticket item so I reached out to my dedicated account manager and she got me all set up for a refund basically doing everything except actually shipping the boots back. Aleisha, my AM is awesome, she also gave me a call and provided a heads up on some camping sales which were timely because I've been borrowing camping gear my entire life. I figured it was time for an upgrade so I ended up getting a ton of equipment at discounted rates. If you want to learn a trick with purchasing stuff from backcountry, make sure to visit activejunky.com before hand because you will get cash back for your purchases as well, which is what I do. I highly recommend both of these merchants!
I ordered a pair of climbing shoes from backcountry.com. I was contacted shortly after my purchase by Trey Schanzenbach via phone and email. He was super friendly and assisted me in any questions I had. I was looking to replace some climbing gear as well and he assisted me in getting all of the items I was looking for. Overall, I had a wonderful experience and will definitely use backcountry.com for my future climbing needs!
I looked all over for a good deal on boots, found them here at Backcountry. So excited I hastily ordered wrong size, called and enthusiastically Luke found my order with out confirmation #, made the change and I received them correctly in 3 days. Just nice to know someone acts on what they say they are going to do. Will obviously be ordering from them in the future
I do almost all my shopping online (Amazon, Target, Kohls, etc.) and am hesitant to try an unknown website. While looking for Darn Tough socks, I found Backcountry.com but was worried about taking a risk with this site, especially after reading some negative reviews. However, I placed the order and have had all great experiences since:
* Immediately after placing the order I chatted online with Mackenzie E. To make a quick change and she was very helpful.
* The order arrived on time today (2-day shipping).
* One of the pairs of socks was the wrong size. I called the 800 number and spoke with customer service rep, Dallin. Similar to Mackenzie, Dallin was extremely helpful and, as a result, I'll be able to exchange the socks for the right size with no shipping cost. I would highly recommend this company/website!
I order almost all of my gear from Backcountry. They're always there to answer questions about anything I'm thinking about purchasing, the return policy is awesome, and costumer service is so friendly and helpful. You can tell they genuinely love their business and customers.
I made a return to Backcountry, the item tracking showed the coat was delivered and Backcountry confirmed that it was returned. 1 week later still I didnt have a refund, I called Backcountry and they said they manually stopped the credit and no explanation was given. They said they will reissue my refund, we will see. Its bad when you have to chase a company down for your money back. Avoid this store.
I was ready to place an on-line order for Patagonia board shorts - appeared to be on sale, but in my check out they were full-price... my daughter sent me a screenshot of what she wanted and it showed the sale price. Went on-line chat... BTW was disc... finally reached them again and cust service told me they were not on sale. When I said I had a screen shot of them on sale he came back and apologized and agreed saying yes they were on sale... I left the site... without purchasing... figured I'd either lose my money or never get the shorts. After reading other reviews am glad I didn't order them
If you need Gear for a solid price and want to snag it before your trip, Don't expect http://www.backcountry.com/ to make the date or care about your Order... Wouldn't recommend the sacrifice you have to take "In the Customer Service Area" for the Disconnected price, not worth the hassle...
