Backcountry

Their people are not empowered to make customers happy, they were selling an item on Backcountry and Steep/Cheap, but posted the lower price after I bought, same company, two different prices, they would not price match their own discount site. The assistant said her Manager would not let her price match an internal site... We are talking $30, really... to make their customer happy... Not sure I would purchase from them again, great service but really your own site! The agent said always check Steep & Cheap before buying on BC, great idea, I will now check everyone site and buy else where I guess. One disappointed customer.

Order a Canada Goose parka in graphite. Johnny I thought was great sales rep until I never received order email. After 3 hours I decided I should call. The rep told me I need an authorization code from my cc company? Really how was I suppose to know this. Asked to speak to manager(Latisha). She told me its standard practice and I had to call my cc company for authorization code. I asked for her to hold while I called she reluantly agreed and told me to hurry she didnt have time. I explained how was I suppose to know this and she stated an email was sent to check my spam? Really who checks their spam on a daily basis. Credit card company says the company needs to call for the code. Latisha had no idea that she was suppose to call no the customer. Anyway got the secret code. Latisha processes order and sends email with wrong color of coat then originally ordered! Really. I call back and now the rep tells me Latisha is in a meeting. Right! She finally gets on the phone and tells me the originally color is sold out. Why did Johnny order it for me then? No answer from Latisha. What I learned from ordering from backcountry. There customer service and s horrible, their sales reps untrained and their management is not customer service oriented. Latisha had no answers and this company is very questionable. Not sure how they are stilll in business if they cant process simple $925 order. I would have been waiting for this item forever if I didnt call. Do purchase anything from them. Very unprofessional and scratchy.

Ryan is fantastic. I always read the reviews, but rarely post one unless I'm really frustrated. This is not the case and I felt compelled to write this review simply because the service was fantastic. With Ryan's vast knowledge of both the products and the outdoors... and his patience, I was able to determine what gear I needed in addition to trying to figure out which tent was best for me. It came down to the BA copper spur hv lv 3 vs the nemo dagger 3p. I ended up going with the BA because the doors are bigger, it vents better, has more places to hold stuff and more storage in general. I highly recommend backcountry.com

I tried to purchase an item on this website and when I checked the order status it was unable to be fufilled. So I checked my bank acct and realized they kept pulling out money until my acct was empty and the order could no longer be fulfilled. Almost $650 was pulled out of my acct without my authorization. After speaking to the rep from backcountry multiple times, they cancelled my 1 order and returned the 4 orders they pulled from my acct. That was yesterday. Today I looked on my acct and they did the same thing! Stay far away from this website. No discount is worth this. Stick with REI atleast theyre trustworthy.

I dont normally write reviews, especially negative ones. I myself am a small business owner and I know how people love to just blast service industry companies online but I seriously had a horrible experience with backcountry. I ordered boots on amazon that came from them, never having ordered from them before I was not aware of their terrible customer service rating. The wrong boots arrived, when I contacted them they blamed amazon, ok, amazon gets it wrong I gave them that. So I ordered again and again the wrong boot came, now its getting late in the season and all the boots in my size are disappearing. So I call this time and am told the boot I was trying to get doesnt exist anymore. I switch styles and spend more money, crossing my fingers that the correct boot arrives. Nope, wrong boot for the third time, again I call and a nice gentleman finds the boot I was trying to order tells me there is one left in my size and he is shipping it to me. Even more hopeful this time because I talked to a person who understood the boot I was wanting etc, feeling confident. Got box opened and wrong boot, its the same boot that I got last time. Now we are on boot number 4, again I call and speak to another man who chastises me for ordering shoes online, rude, and then tells me the boot I wanted is all sold out. Perfect, so now the only boot left in my size is this one I didnt want in the first place. I ask for a discount, he puts me on hold for a long time comes back on and asks how 10% is I say not enough and he says thats what they can offer. Big deal a whole $13 off my boots for getting shipped the wrong one FOUR times. There is clearly a disconnect between the warehouse and their POS/catalogue system and obvious $#*!ty customer service. So like I said in the title just move on go to another site dont bother with backcountry

My order took 6 weeks to arrive after the assured me it would be 2-4 weeks. The junk they sent me is not what is advertised on their web site. Cheap cheap crap from china. I asked them to cancel my order before it was ever shipped and because it took them more than a week to respond to me, it shipped and now they refuse to return it. Multiple emails went unanswered and I was Blocked from their social media. Now they refuse to answer me at all. Complaint also filed with the BBB, which btw, they have an F rating with them.

I bought some hunter boots and they got shipped out thought all was well, I check the delivery schedule and it states they were re shipped so I had to call the shipping company that was used and they stated they can't ship to a po box so they tried to contact backcountry who never responded, so my showed than got re shipped. My order was over 3 weeks late and the lady who helped me was okay not my favorite. But back country did not do a lot to help me or fix their mistake I just had to wait it out.

First of all I was dumb enough to order off of Facebook... now that I got that off my chest heres the review. I ordered the sugarloaf puff jacket. The site said order up a size. I usually wear a large but decided to do a XXL to be safe. 3 weeks after the order I got a international tracking number. I received the jacket approx 2 weeks after that. What I received looked nothing like the pic. The XXL is a childs large, the fur resembles a dead animal and is tiny. I couldnt stop laughing this company is a joke!

BTW the 4 star reviews are from ppl who work for the company dont fall for it.

Im convinced the positive reviews here are created by the company. There is just NO WAY the reviews can be from one extreme to another. The POS sweatshirt I ordered took over 6 weeks to arrive, well surprise, surprise. It was straight from China complete with Chinese writing on the mailing label. The sweatshirt showed up WAY TOO small, even though I ordered it a size bigger than the size chart. Im a size 10 across the board ordered a large that looks like it might fit my petite 11 year old, provided the cheaply made fabric (stinky, itchy, non-elastic) doesnt shrink to toddler size the first time its washed. Garish buttons and zippers, way too embarrassing to wear. No return label included with the packaging, another surprise. Save your money. Listen to the bad reviews, if you decide to order fro this company it will describe pretty closely what your experience will be.

THIS COMPANY IS TERRIBLE. I purchased 2 hoodies and they look NOTHING like the photos online. Worst quality I have ever seen. The sewing and material was awful. And the hoodies received were not even close to the same hoodies I purchased online. The packages were in Chinese writing, and came from China, with Chinese return addresses. The company is refusing to give my money back because they said the hoodies were on sale, but every item on their site claims it is on sale.

I placed an order by phone to Backcountry the other day. I was helped by Zach Higgins. He was very knowledgeable, and made the buying process as smooth as silk. He even did a follow-up call to make sure I was happy with the purchase.

Great customer service has became a rarity. Thanks to Zach, and the wonderful, speedy service that was provided, Backcountry will be the first place I check for a lot of my outdoor needs. Thanks a bunch. I can't wait to try out the #Scarpa Rebel Pro GTX this winter!