Backcountry

Great American company! Discovered them last week when shopping for yeti colsters for my employees. Backcountry had them cheaper than yeti.com and free two day shipping. Not only that but each purchase came with a five dollar credit. So I went back on a few days later and bought my niece a 55 dollar Patagonia for 35 bucks using the credits and free shipping again! Now here's where we could have veered. My neices zip up showed as shipped but no movement for two days. I gave them a call since it was close to Christmas. ONE dial prompt and I was talking to a human... named HENRY. Yes an American customer service base who picks up after one prompt. I explained the situation Henry pulled up my order and sent me a new zip up with next day shipping for free. This is a great AMERICAN company. Great prices great service great business model

Placed order for a couple of snowboard bags - prices were pretty good. Received 1 right away. Only email I received was that order was split in 2 shipments. No problem. Wait about 1 week and sent chat to find out when 2nd item could be expected? Was told that was on back order and since I didn't respond the email (which was never sent) they canceled it. Very disappointed. Would never order from here again. Not worth the hassle.

It's the 21st of November... Google tells me the Fenix 5s is $150 off... I have wanted one for a while, and Backcountry had the turquoise and silver. So I ordered it... BEFORE BLACK FRIDAY. I'm all happy. A few days pass and I get an email sayimg that shipping may be delayed due to the of high volume or orders... that was Sunday. Still ok. Today is Wednesday, a week later and still no shipping email or delivery. So, I check my order online and it says something like "impossible" next to my order number. So, I call customer service and they say it's back ordered and will not be getting any more this year.

I asked her when were they going to tell me this because the email said something entirely different... she just said that's why they provide their number in the email, and now I called I got my answer. I told her she obviously didn't understand the point I was getting at... be up front and honest. If there is a problem, then say what it is instead of dragging people along, forcing people to take time and energy out to call, only to be told they ain't getting it, and too freaking bad...

Backcountry will not be seeing me on their website again after this... Thankfully Amazon has it, and will be here tomorrow

I purchased a jacket, didn't like it, and returned it. Me not liking the jacket was not Backcounty's responsibility - rather my preference. So, at the end of the day, I'm whole, minus a little time invested and small return shipping cost. However, the experience of engaging this organization, from the very first phone call, to their awkward and misleading coupon advertisements, to the attitude of the sales staff, to their lack of follow up, requiring more of my time, is why I will not be back. How employees are treated and respected by their management is how, in turn, they will treat customers. Seems like a sweat shop to me.

Noticed wrong shipping address on my order within 2 hours or so after I placed it (my mistake). Called BC, "we'll fix it, no problem." Tracked with OnTrac next day, still wrong address. Called OnTrac, BC didn't change with us, but "We'll fix it." Called BC back to ensure they would press OnTrac... sure... we'll send email to person in charge of that. Next day (original delivery day), address still wrong... OnTrac said they'll fix and get to me on time. Later, no change... delivery pushed from Friday to Monday... BC and OnTrac "can do nothing". Don't count on these people.

Ordered a tent as my family was leaving for a camping retreat, took advantage of the 2 days shipping. When the tent didn't arrive on time, I called to learn that it was never shipped. I got an apology but it was cold and almost like this is not the first time that people called them. No discounts was offered, nothing! By the way, when I made the order of the tent, I was supposed to get a discount as a new customer, as their website advertised, but when I couldn't activate the discount, I called them, and they said that since the tent was on sale they were not able to offer the discount. What?
Now I have to see how I can get them not to send me an advertisements because I'll hate to talk to them again!

I made an order because they are offering free 2 days shipping for $50 above.

10 hours later, received an email asked me to check with my credit card company for their verification code.

Made my called, replied the email in less than 20 min. Happily waiting for my items to be shipped.

Still no tracking number after 36 hours, log on and found out my order still on hold, status is "contact customer Service"

Contact live chart customer regarding my orderstatus, customer service told me NOW i can give them the code again, so that they can proceed and ship on the following day, but it won't meet my deadline as recipient is leaving the country.

Cancel order.

P/s: No apologized given!

I have used backcountry several times and once upon a time they did ok was able to correct an order and still get it to me on time. Recently i place an order and was expecting 2nd day when they filled the order i notice they switch my shipping to standard priority mail the only reason i purchased was for the 2nd day shipping. When i contacted them the girl came on didn't know what say of the week it was and tried to tell me she couldn't do anything and its on the truck. This is bs at it's best. They no longer seem to care after they get your money. This is my last order with backcountry.

I bought two bike tires that I didn't like, I returned them for a credit. They now have the tires as confirmed by UPS. Backcountry tells me that it will be several days before I receive the credit. They will not let me know when the credit is issued. They have no explanation why this will take so long. The service is so much better at a company that begins with the letter A. I was telling all my friends what a good company Backcountry is, now, not so much!