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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Ordered three items and only two items have been received. Quality of clothing is very cheap and shrunk after hand washing In cold water and line dried. Sent email to customer service regarding missing item and have had no reply. Will not order from this vendor again!
The dress was too big and did not like the quality! I ordered my size Small.
My experience was 100% right on. I called to see when i would get my order and a very courteous lady helped me and gave me the info I needed
Some tops run small, I'd recommend wording to that effect
Didn't care for tracking my order. This process needs to be simplified.
I had some trouble tracking my order, but when I reached out to Azzlee, I received a personal reply. The clothes are very nice, but they run a bit smaller in size than normal.
It took forever for my dress to be delivered. It was nothing like the picture! The dress is bluer and the jacket was dark green. It can't be worn together! The sizing is way off. I ordered a size up. The dress is a size or more too small!
Tried to open my order to return it, but it wouldn't connect to it. Sent numerous emails. Finally I received this. Still no way to return the merchandise.
Have purchased several items, some even a size larger than what I usually wear - too small! Had to give them away.
Delivery was fast and every item met my expectations.
Like the products. Fit well and good quality but took much longer than told order would arrive. Thought site was a scam
I have been given a code for the refunded amount for the clothes that were not true to the size chart.
Never received the cloths; plus had not shipped out; plus no record of tracking on site.
Regretfully I had to return my purchases however I was greatly surprised with the graciousness of the customer service help I received from them.The response time was quick and efficient,very polite.
Good company to conduct business with.
I hope the shipping for this purchase is reasonably quick... No it wasn't quick at all...
I hope the shipping for this purchase is reasonably quick...
Alot to choose from. Ordering was simple. Tracking the item was difficult
The number in tracking site came back as "not found " I contacted customer service.The item was delivered, but it took two weeks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members