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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Massachusetts
1 review
0 helpful votes
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Return issue
May 15, 2024

I am trying to return the clothes because the don't fit. Contacted customer services and I am getting the run around. I will NOT recommend this site! On their site it claims easy 30 day returns,
It's not.

Date of experience: May 13, 2024
Indiana
1 review
0 helpful votes
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Clothes were not appropriate size or quality.
May 15, 2024
Updated review

The company initially did not want to provide an address for return. I had to threaten a poor review and withholding payment from my credit card just to get them to send an address for return.

Date of experience: May 13, 2024

Easy to use
April 30, 2024
Previous review

Easy to use

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Not at all as pictured!
May 15, 2024

Items are not even remotely as pictured. Very low quality. It has taken seven emails to the company for a full return on all items. They will not provide an address. Keep offering a discount. Absolutely fraudulent! 😢

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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Fraudulent company!
May 15, 2024

They are a fraudulent company. My email to them was returned and tracking number on order is not found. I have contacted my credit card to cancel

Date of experience: May 13, 2024
District of Columbia
1 review
0 helpful votes
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Items can be of different materials. The ones made of 100% cotton are best. My skin and I are less happy with the other materials. Colors are true, some items fit well, others a little tight.

Date of experience: May 13, 2024

Since this is my first order with you, my hope is that
February 25, 2023
Previous review

Since this is my first order with you, my hope is that - based on the reviews I read for each item - that the items will be as portrayed. I'm excited!

Date of experience: February 25, 2023
California
1 review
0 helpful votes
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Disappointed
May 15, 2024

Color of one outfit not as it appears online; gold en color online - received dull mustard yellow.

White shirt is skimpy, nothing like the photo and material was see-through. The red pants were too small and didn't show the design and color of the photo online.

The return process is circuitous and time consuming.

Date of experience: May 13, 2024
Florida
1 review
0 helpful votes
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Happy with my purchases
May 15, 2024

I have ordered twice from Azzlee and will not hesitate to order again. I am happy with my shirts, shorts and long pants. True to size and great quality.
On my 2nd order I was having trouble with tracking.
I let Azzlee know. And both times I received a timely response. Thank you, Kay Henry

Date of experience: May 13, 2024
Virginia
1 review
0 helpful votes
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Customer service was very responsive to my needs, would order again.

Date of experience: May 13, 2024
Colorado
1 review
0 helpful votes
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Shipping
May 15, 2024

It has now been almost a month since I placed my order. The original tracking order was incorrect. Still not sure when my order will arrive. Their products are of good quality but delivery leaves much to be desired.

Date of experience: May 13, 2024
Oregon
1 review
0 helpful votes
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Priority shipping
May 15, 2024

The dresses came as advertised and I like them both. As for priority shipping, maybe I missed the details of how long priority shipping is but I paid an extra $20 for something that didn't arrive in time for my daughter's bridal shower. So I would not have used priority shipping if I would've known that wasn't going to make a difference. I thought a week would be enough time for priority so maybe just clarify that on your website how long priority shipping actually is compared to regular shipping so people are aware of the differences in time frames.

Date of experience: May 13, 2024
Texas
1 review
0 helpful votes
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Tracking was difficult
May 15, 2024

Item is pretty and washes and fits well, but a little overpriced. Took too long to get it and tracking was impossible!

Date of experience: May 13, 2024
Alabama
1 review
0 helpful votes
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The green dress fit perfect. The blue denim dress did not fit and I need to send it back.

Date of experience: May 13, 2024
North Carolina
3 reviews
0 helpful votes
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Nice top, slow delivery
May 15, 2024

The top I ordered is just like the description, but delivery took about 3 weeks

Date of experience: May 13, 2024
Oklahoma
1 review
0 helpful votes
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Took almost 2 weeks to receive goods and tracking in email didn't work.

Date of experience: May 13, 2024
Pennsylvania
1 review
0 helpful votes
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Very happy with all my items
May 15, 2024

First time ordering. Read many negative reviews, but decided to see for myself because I couldn't find like items elsewhere. Very pleased with my items.

Date of experience: May 13, 2024
Georgia
1 review
0 helpful votes
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Maxi dress
May 15, 2024

Service was good but dress was not as described. The material was different than expected. Color was not the same.

Date of experience: May 13, 2024
Kentucky
1 review
0 helpful votes
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Terrible
May 15, 2024

I won't buy from them again. Once I ordered I could never get bsck to it for review. Then I contacted the company through email after a few days and they apologized but the had not yet been sent. So they offered a refund for the items that were not coming and that was resolved quickly. My order on the other hand took a little over a week longer to come.
The items are very pretty. I am not sure about the fabric. It is very clingy.

Date of experience: May 13, 2024
Utah
1 review
0 helpful votes
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Sizes difference
May 15, 2024

Quality did not live up to description. I was very disappointed in each item.

Date of experience: May 12, 2024
Utah
1 review
0 helpful votes
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I had a hard time with any communication with your company.

Date of experience: May 12, 2024
Georgia
1 review
0 helpful votes
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Too small
May 15, 2024

Incorrect sizing. Dress does not fit as usual sizing indicates. Unable to find how to return product.

Date of experience: May 12, 2024