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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The dress I ordered is exactly as advertised and fits perfectly. It came carefully packed and undamaged.
Order process was fine, but the shirt material is not very good. Very cheaply made, so unfortunately won't be wearing it.
I wanted to exchange the two pairs of shorts for a smaller size. The process seemed extremely complicated and confusing. I gave up trying.
Dear Debra,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I am happy with my purchase, but I had to order twice because it wasn't true to size. (Runs small.) Fortunately, I had a friend that could use it.
I will compliment customer service, when I had a question about tracking, they replied quickly and provided the answers I needed. Tracking either did not update or was very slow to update on both orders I placed.
I really like the blouse, especially the fabric. It's very sheer and summery. Would recommend!
Beautiful shirt! Runs a bit small. Ordering next size up. Customer service was wonderful and very responsive.
The dress ordered was a large, but was too tight on me. Azzlee customer service sent a larger size. I only had to pay for the delivery. Very helpful and polite service. Thank you!
I was disappointed in the quality and the sizing, when I tried to return, I was only given an option for credit or 30% if I didn't want to return.
Dear Nadine,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Disappointing Customer service and poor quality merchandise. Item didn't fit
Dear Lynn,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Still waiting for refund for half the cost of the dress. You persuaded me to keep the dress I wanted to return so that I could get the half refund. When will it come?
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I received the dress and was thrilled! It's fits as described the fabric was nice and the price very affordable!
Good afternoon. I placed an order for a single item with standard delivery. It took almost 30 days to recieve it. I thought that was really long. The good news is that I like the item.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Wanted a dress for a graduation party thought I would try this company, the graduation passed by and didn't get the clothes. They told me that one item was on back order so I said can you please send the rest for now. Then waiting again to get everything. Finally came and nothing fit me. Did not like the material. The tracking didn't work either. I asked where the clothes were coming from and never got an answer.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Sizing not consistent. Poor quality fabrics. Took a really long time to arrive.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It was easy to order and I love the dress. I love the print of the dress and the fit was wonderful. Overall it was perfect!
Excellent, very pleased. Material was of great quality. Very pleased with item.
Placed order. Took forever to get confirmation. Took forever to get tracking info. Still waiting.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Judy,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!