On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Only reason it got any review is it asked for reviews.
First time I ordered - I love the clothes but sizing is a bit off. Need to return 3 items
My purchase took over 2 weeks to arrive. Shipping fee was £8 and I was also expected to pay for return. The purchase was inferior quality and despite it being as thin as paper, it was going to cost me £10.31 to send back as Azzlee insist on a tracking number. I ended up accepting a partial refund(£7) and using the top as a duster! Would never use Azzlee again!
Easy and I love everything Quick delivery on time tracking. Very happy with whole process and quality
Experience ok, on line, garment not at all as described.
Return policy is awful. Customers should be told you can hold them hostage as you don't put packing info in the purchase package, then you have to find all sorts for hidden customer service rules and then tracking info or you won't get your money back. I am sure I will never order anything else and even now after all of the steps I have taken I am not sure I will see the refund.
You will want to buy almost everything on site because the styles are beautiful, and materials used are good!
It was okay but need to return all. Not know what to say but trying to not say anything bad.
I love all the shirts I bought but they are all too tight. I need to return them but finding it difficult to do. I need to have customer service help me.
Good quality good price and shipped fairly quickly
Everything I ordered has to be returned because of sizing. I ordered 1 size up. Need 3 sizes up.
All of my clothes were really too small... They were not United State sized 3x... thank you Jackie How do I return them Jackie Moore
The fabrics are good quality
The tops fit are inconsistent so I am returning two of them
I have trouble with your sizing. And you don't have petite size
Couldn't open item I wanted. I have trouble with your sizing. And you don't have petite sizes.
I've always wanted to order something from here. Having the option to split the payment into 4 smaller payments makes it possible.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members