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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Nothing fit right so I'm returning everything. It was a little challenging to figure out how to return. I had to go through several layers of the website before I finally got someone to respond.
It would have been fine had the return not been so difficult. First, there was no packing order or return slip in the package when it arrived. I looked at my emails regarding the order and the first 2 times I tried to contact Azzlee at their customer service email address, it would not go through. There is no phone number to contact either. I was about to contact the Better Business Bureau about this issue, but decided to try the email contact one more time. I went through this time. It took 2 days for their reply. BTW, none of the 5 items I ordered fit.
It's not a T shirt. Not made of knit fabric. I gave it to my daughter as she is shorter waisted than I am. Way too short for me. Call it a blouse or top.
The email address you sent: *******@azlee.com is not a working address. My email was bounced back to me, "No such address"
I am very frustrated with this site and company since it is very difficult to return items I don't like and I will never visit or purchase from this site again.
I'm returning 3 of the 4 items I bought because of poor fabric, poor fit and colors not as shown.
Customer service has been excellent. Very responsive
Items not true to size I had to wait a month to recieve the item and it came way too small. Sending back for a refund
I had to exchange five out of the seven items purchased because the linen blouses run small. The pants I purchased were true to size and fit well. I sent the five items for a refund and re-ordered the merchandise in the next size. I am awaiting my purchase.
A 2XL needs to have adequate room across the chest to accommodate all bra sizes
Happy and satisfied and cotton materials I would recommend it to my friends.
I like the clothing, good advertising in Facebook
Returns were easy but kind of expensive. When I ordered the shirts I ordered larger sizes than I wear to be safe and they were still to small. Very unfortunate as they looked really cute on the models. Very disappointed with sizing
Clothing was poor quality and one of the blouses was unlike the photo. I expected a better quality and was disappointed.
I need to remember that I need to try things on before I buy. 2 of the 3 items I ordered will be good additions to my wardrobe.
Dissatisfied with the fit and fabric. Disappointed with the shirt
The dress fit well and was better than expected. Thank you
I needed to update my wardrobe and you did it! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members