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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Didn't get one of my tops, got a different one.
All the others were good
Thank you
Item did not arrive in time to ship to my family member for Christmas, item was delayed
Easy to order and the package arrived on time and well packed but a little disappointing as the material quality, texture etc was very different to the one shown in the picture.
Easy enough to fill out the spaces
I was unsure if order had gone through even though money had been paid at first
US return address! So postage impossible for return.
A $12 refund offered and keep I'll fitting item on $38 purchase
How about a$38 credit.
Shows the sizes in details and easy use of website
Lots to chose from, it was easy to order my top. It shows a top that wasn't gathered at the bottom, was disappointed to see it was. I think I should have ordered the next size up.
Great fit. Soft and comfy. I liked it so much I ordered again with a different motif.
This came at a reasonable amount of time but the size is a little smaller than stated.
Was not disappointed - all went well from placing the order right up to delivery.
Good. The photos look better online than real life. Very thin material on blouses which doesn't show on photos.
I was expecting a much better fabric, in reality it is very thin and will not wash well. I will not be ordering from this company again.
Would like to have had more communication, e.g. "Received order" or Order will be shipped..., etc.
Easy ordering process but the shirt did not fit properly!
I immediately emailed to change the size in pants, received an automated email to say my order had been sent, couldn't change the size. They do fit but only just.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members