Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
















The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought 3 tops for my mother for Christmas. Only one fit. The quality was average at most, material is thin and not quality at all.
I tried to return the two tops that didn't fit...they offered $25 for me to keep them. Or I could post them to the US. I pointed out that they clearly say made in China and were sholipped from Asia. They admitted they were but I would still have to post them to the US at my own expense.
They eventually gave me the price of one of the tops. As a refund. But honestly don't buy from them.
The top arrived well packed and in a timely manner. But it not like the photo in the ad. Different fabric, darker colour, v neck too high.
Sizing smaller than expected
Even though I measured myself
I purchased three items. The two shirts were both supposed to be large. One wouldn't even fit over my head. The pants did not look like the advertising material and were cheap cotton - very poor quality. The consultant I complained to kept arguing the point even though I sent photos and information - she kept bargaining me down so I got about half of what I paid because I got sick of her arguing and bargaining. The shirt was synthetic and feels awful apart from being too small.
It was easy to place order. Delivery took 2 weeks. I felt shipping charges were expensive for the wait time.
So far, easy to place order. Hope delivery isn't longer than indicated and quality is good.
Sizes not correct, or maybe I should order next larger size
I had no problems with Azzlee's website, product search and ordering. The product was shipped and received within the timeframe estimated.
Products looked lovely on screen but fabric cheap and nasty. Not worth the hassle to return. Delivery was quicker than expected though.
I ordered the wrong size of the hooded top, after a dozen emails pushing and pushing me to keep it and except a partial cash refund I did. However, this is NOT what I wanted. I really like your clothing but will probably not order again. If someone needs to return something, just give them the address and let them.
When I saw the beautiful Christmas Sweaters, I fell in love! The experience of ordering left me baffled. I selected a beautiful light blue winter Christmas sweater and hit enter. Evidently that took me to a different item and I ended up ordering a different top. I accept that perhaps I missed something. My bad. My fault I did not receive the item I wanted. The top I received indicated it was a sweatshirt. It was not. It was beautiful, but it was a thin fabric that collects little fuzzies! However, they did manage to get it to me before Christmas!
The shirt is exactly as pictured. No disappointment here.
Material thin not the warm fleece coat I envisioned. Wasted my money. Also sizing is too tight across shoulders and sleeves are too short.
It's easy to find lots of things I like. I have shared the site with several friends.
Item ordered did arrive in a timely matter. However the quality and fit very disappointing. Wish I could return for my money back.
Order my size but wasn't sure of sizes!
Quick response from Customer Service!
Parcel arrived promptly
No complaints. Timely delivery.Item close but not exactly as expected.
I have shopped online at Azzlee before and was very pleased with the fit and the colors offered. Azzlee had several types of pants to choose from. My granddaughter likes the elastic waist and the wide legs. I got her a white pair because she lives in Florida and wears a lot of white pants.
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: [email protected]. You can check it
Answer: Could you tell me your order number or email? I will check it.

