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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I like the clothing designs. However, I would like to see the fabric described on the page where you order. Also would like to see washing instructions. What I received looks like linen.
I have requested to return these items twice but they refuse to send me the return address. Keep trying to refund me $10 or $15 and have me to keep the item.
Pas de Matières naturelles. Imprimés que sur une face. Lavage et entretien facile
Very good experience, only problem was trying to track my order
I could not see the progression and was not sure if I would receive it but it did show up in a reasonable period of time
Disappointing!
Description insufficient, the item was lined, but not in the product description.
Got clothes quickly - they did not fit - unable to return them due to their policy that says they must send you instructions - emailed 4 times - no response on how to return these items. I think I will need to contact my credit card company…
First time on site and orders, experience was great. Website easy to navigate, order and payment was quick to do, waited only 2 weeks for delivery and everything arrived in 1 parcel. Will order through them again
It was a good experience. I am very happy with the jacket I bought, and I plan on ordering more items in the future.
Good service, but the pictures are not what the actual items look like.
Very easy arrived in good time very pleased with the goods
Overall it was an easy experience. Some products were not as advertised but that is the chance you take online.
I loved the looks of the clothing online and ordered three items. It took two weeks to get the material although the postage label was created the day after I placed the order when the package arrived. It was clear immediately that these items were not as they looked online. I immediately followed the instructions and requested approval for a return. I got no answer to my emails (which I sent) each day asking for those instructions. Finally on the fourth try, I received an offer to be paid $10 to keep the clothes which I would not do. I requested a full refund.
Disappointed. The mustard top hemline was not sewn correctly. I decided to wear it backwards.
I had an extremely smooth experience with this company. Would order again.
Beautiful clothing, great selection. Items are true to size. Online ordering is easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members