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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Nice selections, just my style!
The cascading ruffle one is a bit tight at the bust, the long sleeve one is perfect for cool summer evenings and the vintage one is just the right length!
I enjoy exploring your fashions but there is very little description of the fabric. Of the four items I ordered I was disappointed with the fabric of one item.
Quick and easy...Fits nicely. Shirt does wrinkle after drying but it looks great after I ironed it.
Love the selection, colors and styles that are not available in stores
Difficult to choose correct size from the site. But like the styles. The price points were good will see how thr clothes hold up. If so I will purchase from Azzlee again. I also didn't try to return anything. The clothes arrived later than expected and I needed them for a trip. Will wash and dry to see if I can shrink the cotton pants.
One product shrank even after following the care instructions so that was disappointing. Other products fine, though. Also paid for expedited service, but did not receive the order during the published expedited time. Took at least twice as long.
Took a while to be delivered again got what I ordered but disappointed in quality of all materials.
I could understand and accept that sizing was off... But return policy was horrific. Only because I was persistent did I succeed in getting a full refund.
Product delivery took much longer than expected. Order was placed on 1/18/23 and products arrived on 2/7/23.
What a crock...the XL size fits about size 8. I am keeping the dress to remind me never to buy on line again. The dress looks like it was made in a backyard shed?
It was ok. The order got here early and so that was a plus but the quality in the T-shirt isn't there. I don't think I will shop with you again
Very cute clothes! Great experience! Love them! Thanks!
Returning the product is an aggravating experience. They keep trying to talk me into keeping the product
Or accept a gift card credit to spend with them. They also do not provide an easy return experience. There is no brand or company name on the packaging or the clothing items, and you have to contact customer service and haggle with them for the return shipping address, which is not the company address. Also, they do not pay for return shipping.
I normally take a size 12 or large but the waist of the large pants was way too tight. Disappointed.
Purchasing the item is not a problem although very thin I will keep the item
The style and images looks good but the quality is definitely lacking big time. I don't think I will be a returning customer. Such a shame.
I enjoyed the vase and unique clothing line. Easy to navigate and simple/straightforward check out. Now just look forward to receiving my purchase and checking out the quality of the clothes I ordered.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members